Dellberry Reviews 84

TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many customers reported significant issues with order fulfillment, with some stating that products were not received. People also encountered problems with the items they did order, often finding them to be different from what was advertised or of poor quality. The delivery service was a major source of frustration, with many experiencing long delays or receiving inaccurate tracking information. Furthermore, consumers were dissatisfied with the refund process, often struggling to receive their money back, particularly for unreceived goods. The company's website was also a point of contention, with users finding it unclear or unhelpful in resolving their issues.

What people talk about most

Order

Customers consistently note negative experiences with order fulfillment. Many reviewers report not receiving... See more

Product

Consumers consistently report negative experiences with product delivery. Many reviewers state that they... See more

Delivery service

Reviewers express strong dissatisfaction with the delivery service. Many customers report that their orders... See more

Refund

Users describe negative interactions with refund processes. Many customers report not receiving items and... See more

Website

Clients share negative opinions on the website, with many advising against purchasing due to concerns about... See more

Based on these reviews

Rated 1 out of 5 stars

Do not buy from this website. They are running a "Ghost Shipping" scam. I placed an order through TikTok advert big mistake and, after weeks of waiting, I received two conflicting emails on the sa... See more

Rated 1 out of 5 stars

Bought a puzzle stand for my daughter. oddly enough I never actually bought it from these people I bought it from another company called Christher which had five star reviews they sent me a trac... See more

Rated 1 out of 5 stars

Ordered a gaming table for my granddaughter for xmas. Obviously it never arrived and l have nothing but the run around from this ( fake ) company. Each email promising delivery and once l told them... See more

Rated 1 out of 5 stars

Absolute Scam do not buy from this deceitful company! 😡 Please see below a letter from DELLBERRY I received over a month ago! Hi Customer, We sincerely apologize that your order ha... See more

Rated 1 out of 5 stars

I really wish I had gone with the reviews I had read. Unfortunately I ordered a small bathroom unit in September 2025 and to date the unit hasn't been received. They took my money and after quite a fe... See more

Rated 1 out of 5 stars

Bought a highchair for my granddaughter, site claimed it delivery would with 5-7 days. 2 weeks later no product websites tracking said it had not been shipped , I emailed and they said it was still... See more

Rated 1 out of 5 stars

A total scam!!!! I received identical emails as other people here have shared, since October 3rd, they are looking into a courier information that has"delivered" the ordered goods. Disgrace.

Rated 1 out of 5 stars

Total and utter scam from the beginning they were in transit but when they was at bottom of the street they somehow disappeared and they refused to send 2 more because they said shipping costs are to... See more

Rated 1 out of 5 stars

I purchased these light (stupid I know) waited 6 weeks. I contacted them to which they provided me with tracking number. The tracking number did work but was for someone else. When questioned they sa... See more

Rated 1 out of 5 stars

10 November. Dellberry, been emailing since order in early August 2025. Just offered me 30% reimbursement as international costs incurred. A load of BS. All the apologies in the world and no corresp... See more

Rated 1 out of 5 stars

I ordered and paid for a umbrella 🌂 And I to have been scamed same issues tracking number is false date if arriving scamed. Its showing on the tracking app they shared in my email to track my order... See more

Rated 1 out of 5 stars

Very disappointed and very angry cos I never received my package. They have been sending me emails from the beginning they didn't even provide a tracking number after weeks on end I manged to get kne... See more

Rated 1 out of 5 stars

It's a scam ordered item never recieved it got e mails saying refund will be with you and still waiting for it even got told it was in final stages I ordered a jigsaw table

Rated 1 out of 5 stars

I wish I had looked at reviews before placing my order through Facebook business for the shoe rack at lelarjon.cc / dellberry. The price was so low for the shoe rack compared at other sites that I p... See more

Rated 1 out of 5 stars

ORDERED Portable Dog Car Crate | Foldable Carrier with Sea AND NEVER RECEIVED IT. DON'T BUY FROM THIS WEBSITE IT'S A FRAUD

Rated 1 out of 5 stars

Ordered and paid for a stair climber trolley. Been in email contact with them and saying that the order is processed and ready to send. Originally they said posting was 5 7 days delivery. Ordered an... See more

Rated 1 out of 5 stars

I've been waiting 3 months for my delivery they need to be taken down i only ordered because it said it was a trusted sight

Rated 1 out of 5 stars

This website is totally scam. Don’t order any product from this website. You will never receive the product. I have ordered baby bicycle on September month and after one month also I didn’t receive an... See more

Rated 1 out of 5 stars

I purchased a composter from this company it never arrived email after email was sent,apologies galore but nothing else said they would refund the money but would keep 20per cent for 'shipping' which... See more

Rated 1 out of 5 stars

This company is fraudulent I have been waiting over 6 weeks for my juicer . I have written the support team and no response from them,

Rated 1 out of 5 stars

Det største svinder butik jeg har oplevet, jeg har bestilt en vare og betalt for den og pengene er hævet og jeg har rykket for min vare mindst 25 gange og fået lige så mange undskyldninger men ingen... See more

Rated 1 out of 5 stars

Total scam! Fake tracking id, when questioned re order, they kept on changing their answers every time: once giving me tracking id details saying order shipped, then another time saying they were hav... See more

Rated 1 out of 5 stars

Ordered a exercise device for 37€ and never got it. Track17 shows delivered but it never was. Communication is terrible

Rated 1 out of 5 stars

ordered a stairs master the seller gave me a tracking number that item never showed up big scam

Rated 1 out of 5 stars

Placed an order a year ago, never got the item, and still nothing but excuses for the refund.

Rated 1 out of 5 stars

Told me my parcel was delivered. I replied and told them there was no delivery and I had CCTV to prove it. Then told me because they had shipped it and it got lost in transit. I had to pay the shippin... See more

Rated 1 out of 5 stars

Scam, They stole my money. They didn't delievr my product, its been over 3 months, when i asked for refund, they said they will, its been a month now and i haven't they keep saying there's a delay in... See more

Rated 1 out of 5 stars

I would give a negative if I could as this is such a scam! They have seriously taken so much from people and is a disgrace!

Rated 1 out of 5 stars

DO NOT TRADE WITH THIS COMPANY - ITS A SCAM. They take your money and do not deliver the goods you have ordered - and no chance of a refund.

Rated 1 out of 5 stars

Total scam. Do not buy from here! The tracking site they send you is a known scam tracking site, order never arrived. I wish I'd checked a site like this first.

Rated 1 out of 5 stars

100% scam. Bought a retro gaming console. Never came. The emails replied like it was a scripted message. Don't fall for this. The prices are too good to be true as I fell for this.

Rated 1 out of 5 stars

Hi i am writing to you reference and order i made with you and paid for, the shark cleaner, which I have not received, address 16, School road, Hothfield, Nr Ashford, Kent, TN26 1HA, mobile 0790796407... See more

Rated 1 out of 5 stars

I ordered a 4 wheel cart to put groceries in or anything I needed it for I emailed them 3 time no response I should have known it was to good to be true but I gave them a chance no answer back no prod... See more

Rated 1 out of 5 stars

Seen item on Facebook good advert for product,said it would be dispatched in 1 to 3 days be delivered 7 to 9 days went away for 10days on my return no parcel e,mailed them said a problem with backlog... See more

Rated 1 out of 5 stars

This is most definitely a scam site order chicken coops and tools months to get tracking number and still no coops stated they were delivered but I never got them I continued to try to get refunded th... See more

Rated 1 out of 5 stars

Omg, first of all I would like to say that I blame TikTok OK because it had it not been for TikTok. I never would have been been acquainted with this really screwed up company OK they’re scammers th... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

84 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This website is totally scam

This website is totally scam. Don’t order any product from this website. You will never receive the product. I have ordered baby bicycle on September month and after one month also I didn’t receive any updates from them. This is totally scam.

9 October 2025
Unprompted review
Rated 1 out of 5 stars

Told me my parcel was delivered

Told me my parcel was delivered. I replied and told them there was no delivery and I had CCTV to prove it. Then told me because they had shipped it and it got lost in transit. I had to pay the shipping costs. Still in dispute with them. DO NOT FALL FOR THE SAME TRICK. NOT TRUSTWORTHY

8 September 2025
Unprompted review
Rated 1 out of 5 stars

Seen item on Facebook good advert for…

Seen item on Facebook good advert for product,said it would be dispatched in 1 to 3 days be delivered 7 to 9 days went away for 10days on my return no parcel e,mailed them said a problem with backlog waited another couple of days no joy e,mailed for refund told me it had been dispatched so could only give me 50% refund checked the tracking it had not been sent, emailed them waiting for reply after reading the reviews dont think I'll get any where with them it's just a way to rip people off

18 September 2025
Unprompted review
Rated 1 out of 5 stars

I wish I had looked at reviews before…

I wish I had looked at reviews before placing my order through Facebook business for the shoe rack at lelarjon.cc / dellberry. The price was so low for the shoe rack compared at other sites that I placed the order. After a week of placing the order, I had to send them an email to check the status , they responded with a professionally looking email with order details and tracking number but the product never arrived. I waited for 2 more weeks and requested a refund of my order as it was never delivered, they negotiated even on that and agreed to issue 90% of the total payment made. This was all done in July 2025 and till today (Sept 2025) I have not received any refund. I am still following up but other than mail response from their customer care dellberry team stating a refund will be issued by their billing team , nothing has been received. Total scam don’t waste your time and money.

Also these show up as sponsored ads on Facebbok marketplace and I doubt FB does any check before posting these ads so be extra careful while placing your order through FB business marketplace.

16 September 2025
Unprompted review
Rated 1 out of 5 stars

Hi i am writing to you reference and…

Hi i am writing to you reference and order i made with you and paid for, the shark cleaner, which I have not received, address 16, School road, Hothfield, Nr Ashford, Kent, TN26 1HA, mobile 07907964075, please could you let me know what has happened with my order as I have been waiting weeks, even got Nationwide involved as I made the payment with them, H Wyles

3 September 2025
Unprompted review
Rated 1 out of 5 stars

Just don’t buy from these people it’s a scam

Bought a puzzle stand for my daughter.
oddly enough I never actually bought it from these people I bought it from another company called Christher which had five star reviews they sent me a tracking number and I looked it up the Support said Eric puzzle upon further investigation it lead back Dellberry
So I wouldn’t buy from any of these 3 companies
If I could I would give it a negative star rating I just can’t understand how these people can Still operate.
Normally I would check out the reviews but I didn’t this time Bugga.

19 August 2025
Unprompted review
Rated 1 out of 5 stars

Ordered and paid for a stair climber…

Ordered and paid for a stair climber trolley. Been in email contact with them and saying that the order is processed and ready to send. Originally they said posting was 5 7 days delivery. Ordered and paid for month ago. Told them to send my item or give me a refund.

22 July 2025
Unprompted review
Rated 1 out of 5 stars

AVOID

Bought a highchair for my granddaughter, site claimed it delivery would with 5-7 days. 2 weeks later no product websites tracking said it had not been shipped , I emailed and they said it was still being carefully packaged. ITS A HIGHCHAIR NOT PART OF A SPACE SHUTTLE!!!!

Avoid at all cost , or purchase at you're own risk.
Cancelled my order got my money back though PayPal .

1 August 2025
Unprompted review
Rated 1 out of 5 stars

Very disappointed and very angry cos I…

Very disappointed and very angry cos I never received my package. They have been sending me emails from the beginning they didn't even provide a tracking number after weeks on end I manged to get kne now all off the sudden they tell me that my parcel arrived om Friday the 8th of August at 15.38 I was at home well I was in the shop next door to my house cos I work there. And I have waited and waited and look on the cameras as well cos they saying they have been dropped but not me. Now they won't pay my full refund cos of their policy. Not just that they telling me to go around the island to look for my parcel when they never provided which courier has took it and which courier has delivered it. Now they won't pay my full refund. This is a big Scam don't traut them don't buy anything

8 August 2025
Unprompted review
Rated 1 out of 5 stars

Total scam!

Total scam!
Fake tracking id, when questioned re order, they kept on changing their answers every time: once giving me tracking id details saying order shipped, then another time saying they were having manufacturing issues, followed by changing their word again saying it’s been delivered, then changing again saying they are having factory issues processing the order hasn’t even been sent, there will be delays… then saying they will process refund which never came

7 July 2025
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look