Utilised Del Brace’s online booking system. Very easy to select preferred time. Del sent text day before confirming estimated arrival times and sent another text 20mins before he arrived. Perfect, n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Having tested my central heating before the cold weather last night the pressure on my lpg boiler dropped to zero leaving me with no heat or hot water. I called Del Brace this morning and he came out... See more
Company replied
I recently asked Del Brace - Plumbing & Heating Engineer for advise on a new LPG Gas Fire if he would install it if I purchased it on-line. Said he would check what price he could get it for, but... See more
Company replied
Thanks to Dell for helping us out at short notice and also arranging for other suppliers to assist too. Quick to respond and quick attend and sorted everything out professionally without any fuss. He... See more
Company replied
Company details
Written by the company
Del Brace Plumbing & Heating provides a local, professional, and friendly service. We pride ourselves on quality workmanship and reliability. We are Gas Safe registered, MCS certified, and F-Gas registered, and we are fully insured. Based in Pembrokeshire, we serve the surrounding areas with a loyal client base for annual boiler servicing. We regularly install Worcester boilers for their proven reliability, efficiency, long-term guarantees, and excellent support. We are also experienced in the installation of heat pumps and air-conditioning systems. Our services include: Boiler installations, repairs, and servicing Heat pump and air conditioning installation Service plans for gas, oil, and landlords Underfloor heating design and installation We offer 0% finance on new Worcester boilers and up to 12 years parts and labour guarantee.
Contact info
7 Cross Park, SA69 9DW, Saundersfoot, United Kingdom
- 07961702234
- delbrace@icloud.com
- delbraceheating.co.uk
4.8
Excellent
116 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service …timely visit
Excellent service …timely visit full information about arrival time, very happy with the quality of work and the cost . The engineer was courageous and efficient.
HIGHLY RECOMMENDED
16 April 2026
Unprompted review
Reply from Del Brace Plumbing & Heating
Hi Ian,
Thank you for your fantastic review from all of us at Del Brace Plumbing & Heating.
We’re really pleased to hear you were happy with the communication, timing, and overall quality of the work. It’s great to know the visit met your expectations and that you felt the service offered good value too.
We’ll be sure to pass your kind words on to the engineer, they’ll really appreciate it.
Thanks again for the recommendation, it means a lot to our team.
Del Brace Plumbing & Heating
Exceptional from start to finish !
I have absolutely no hesitation in recommending Del Brace Plumbing and Heating.
On Thursday afternoon our 20 year old boiler finally gave up and we had no heating or hot water. Del and Jerome came to assess the situation the same afternoon. Del was not pushy at all and was prepared replace parts to extend the boilers life hence avoiding the expense of a new boiler in the short term.
We decided to replace it to avoid future problems. Del and Jerome managed to get it going enough for us to have hot water through the weekend and, incredibly, by Monday afternoon we had a fully functional new boiler !!
Del and Jerome were personable, professional, efficient and tidy. They managed to fit us in at short notice,turned up when they said they would and the whole process was seamless.
Thankyou both so much !!
30 March 2026
Unprompted review
Reply from Del Brace Plumbing & Heating
Hi,
Thank you so much for such a detailed and kind review, it really does mean a lot.
We’re really glad we could help get things up and running again for you, especially with no heating and hot water. It’s always our aim to give honest advice first, so you can make the right decision without any pressure, and we’re pleased we could at least get you through the weekend before the new boiler was installed.
Del and Jerome will both really appreciate your comments. We take a lot of pride in being reliable, tidy, and making the whole process as smooth as possible, so it’s great to hear that came across.
If you ever need anything in the future, we’re always here to help.
Thanks again,
Del Brace Plumbing & Heating
Arrived when promised text sent to…
Arrived when promised text sent to advise when on the way and completed service efficiently.
27 March 2026
Unprompted review
Reply from Del Brace Plumbing & Heating
Hi,
Thank you for taking the time to leave a review, it’s really appreciated.
Glad to hear everything went smoothly and that the updates and timing worked well for you. We always aim to keep things straightforward and efficient for our customers.
If you ever need anything in the future, just let us know.
Thanks again,
Del
Del Brace Plumbing & Heating
Prompt & Professional service
My oil boiler broke down, meaning no central heating nor hot water. Del very kindly adjusted his work schedule and came over the following day, removed the old boiler, procured and installed the new boiler, and we had hot water and heating by late afternoon. Excellent response, very professional work by Del and Jerome, I’d highly recommend them.
25 March 2026
Unprompted review
Reply from Del Brace Plumbing & Heating
Hi ZB,
Thank you for the fantastic review from all of us at Del Brace Plumbing & Heating, it’s really appreciated.
We’re really pleased we could get everything sorted quickly for you and have your heating and hot water back up and running the same day. We know how important that is, especially with an oil boiler breakdown.
I’ll pass your kind comments on to Jerome as well, he’ll really appreciate it.
Thanks again for your recommendation and support, it means a lot to the team.
Del Brace Plumbing & Heating
I had a great experience with Del Brace…
I had a great experience with Del Brace and would definitely recommend them. The online booking system is incredibly easy to use and makes the whole process smooth and hassle-free. Communication is excellent — it’s easy to get in touch, and responses are always prompt and helpful.
One standout feature is the AI receptionist, which is genuinely useful and efficient. It makes managing appointments and queries quick and convenient without any delays.
The staff are polite, knowledgeable, and clearly know what they’re doing, which gives a lot of confidence in the service. Everything is also kept clean and tidy, which adds to the overall professional feel.
Based on my experience, I’ve even signed up to their priority plan. It’s been a very positive experience all around, and I wouldn’t hesitate to recommend Del Brace to others.
27 March 2026
Unprompted review
Reply from Del Brace Plumbing & Heating
Hi RS,
Thank you for such a fantastic review from all of us at Del Brace Plumbing & Heating, it really means a lot.
We’re really pleased to hear you found the whole process smooth and hassle free, especially with the online booking and communication. That’s exactly what we’ve worked hard to get right.
It’s great to hear your feedback on the AI receptionist as well, we’re glad you’ve found it helpful and efficient.
We also really appreciate your kind comments about the team and the way we carry out our work, keeping everything clean, tidy and professional is a big part of what we do.
And thank you for joining our Priority Service Plan, we’re really pleased to have you on board.
Thanks again for the recommendation, it’s genuinely appreciated.
Del Brace Plumbing & Heating
Reliable, helpful
Dels been servicing my boiler for a couple of years they are easy to deal with really helpful alwatys come when they say they will
20 March 2026
Unprompted review
Reply from Del Brace Plumbing & Heating
Hi Victoria,
Thank you for your kind review from all of us at Del Brace Plumbing & Heating, it’s really appreciated.
We’re really pleased to hear you’ve found us reliable and easy to deal with over the past couple of years, that consistency is exactly what we aim for.
Thanks again for your continued support, it means a lot to the team.
Del Brace Plumbing & Heating
First Service …
Del Brace installed a new boiler for me12 months ago. First service yesterday. Jerome arrived spot on time. Boiler serviced. Then he spent time going through the controls with me. I am so impressed and grateful for the support I have received over the past year from Del and his team. Highly recommend .
12 March 2026
Unprompted review
Reply from Del Brace Plumbing & Heating
Hi Ena,
Thank you for such a lovely review from all of us at Del Brace Plumbing & Heating, it really means a lot.
We’re so pleased to hear you’ve been happy with everything since your installation and that your first service went smoothly. It’s great that Jerome was able to take the time to go through the controls with you as well, that extra support is really important to us.
Thank you again for your kind words and recommendation, we really appreciate your continued support.
Del Brace Plumbing & Heating
Del Brace boiler service
It's that time of year again for boiler service and it all just seems to happen. No stress no hassle, easy booking system with great communication keeping you posted as to what's happening. Jerome turned up all enthusiast and keeps you informed about all the good stuff going on inside the boiler. Then off to our 93 year dad who finds anything like this very stressful. Not however with Jerome around 👍 second boiler all sorted. Yes I would highly recommend Del Brace plumbing if you want a professional job and local.
6 March 2026
Unprompted review
Reply from Del Brace Plumbing & Heating
Hi Mick,
Thank you for such a brilliant review from all of us at Del Brace Plumbing & Heating, it really means a lot.
We’re really pleased to hear that the whole process felt easy and stress free for you, and that the booking and communication kept everything running smoothly. That’s exactly what we aim for.
I’ll be sure to pass your kind comments on to Jerome as well, he’ll really appreciate that. It’s great to hear he helped put your dad at ease and got everything sorted without any stress.
Thanks again for the recommendation, we really appreciate your support.
Del Brace Plumbing & Heating
Very efficient service from booking to…
Very efficient service from booking to payment. Couldn’t have been easier.
Arrived exactly when they said.
Highly recommend
6 February 2026
Unprompted review
Reply from Del Brace Plumbing & Heating
Hi Mike,
Thank you for the great review from all of us at Del Brace Plumbing & Heating, it’s really appreciated. We’re glad you found everything straightforward from booking through to completion, that’s exactly what we aim for.
Thanks again for the recommendation, it means a lot to the team.
Del Brace Plumbing & Heating
We were desperate for a plumber as the…
We were desperate for a plumber as the heating wasn’t working. Rang Del 1st thing on Monday morning and he was here within the hour. Got it up and running in no time. Excellent service from Del, thank you 🙏
19 January 2026
Unprompted review
Reply from Del Brace Plumbing & Heating
Thank you very much for the kind review. I’m really pleased I could get the heating back up and running quickly for you. Thanks again for choosing Del Brace Plumbing & Heating, it’s much appreciated.
Boiler losing pressure …
After finding the boiler was losing pressure - the process of choosing a time and date for Del to come and fix was very easy - after waiting only a few days he came solved the problem and we are back to normal - excellent in a aspects
15 January 2026
Unprompted review
Reply from Del Brace Plumbing & Heating
Thank you for the great review, it’s really appreciated. I’m glad the booking process was straightforward and that the issue was resolved quickly. Thanks again for choosing Del Brace Plumbing & Heating.
Helped with my annual oil boiler…
Helped with my annual oil boiler service and provided clear operating instructions, which were very helpful.
1 December 2025
Unprompted review
Reply from Del Brace Plumbing & Heating
Thank you for your review, it’s much appreciated. I’m glad the service went well and that the operating instructions were helpful.
Efficient, friendly company…
Accredited company found on Worcester website, to service outside combi boiler. Efficient friendly service throughout. Highly recommend
9 January 2026
Unprompted review
Reply from Del Brace Plumbing & Heating
Thank you for taking the time to leave a review, it’s really appreciated. I’m glad you were happy with the service and that everything went smoothly. Thanks again for the recommendation.
Absolutely five star service I wouldn’t…
Absolutely five star service I wouldn’t call anybody else.
Heating engineers of the highest quality. Del has made it even easier to book his time with his new booking service.
Thanks again to Del Brace plumbing and heating.
17 December 2025
Unprompted review
Reply from Del Brace Plumbing & Heating
Thank you very much for the kind words, it really means a lot. I’m glad you found the new booking system easy to use and that you were happy with the service. Thanks again for choosing Del Brace Plumbing & Heating, it’s really appreciated.
Very pleased with Dels work in…
Very pleased with Dels work in repairing my oil boiler
10 December 2025
Unprompted review
Reply from Del Brace Plumbing & Heating
Thank you for your review, it’s much appreciated. I’m really pleased you were happy with the repair and with the service provided.
Del and his team fitted a new oil…
Del and his team fitted a new oil boiler for us; excellent service, great communication throughout and a real high quality install; it was a retro fit to replace and electric boiler but Del left no visible trace of the install; great service from a great team
11 December 2025
Unprompted review
Reply from Del Brace Plumbing & Heating
Thank you so much for the fantastic review.
It was a pleasure to complete the retrofit and get your new oil boiler in place, and I’m really glad to hear you were happy with the communication and the quality of the install. We always aim to leave everything neat with no sign of the work, so it means a lot that you noticed.
Thanks again for choosing us. If you ever need anything in the future, we’re always here to help.
First Class Experience
Del's communication was excellent from beginning to end as was his workmanship. I'd have no hesitation recommending him.
3 December 2025
Unprompted review
Reply from Del Brace Plumbing & Heating
Thanks so much for the great review. Really appreciate you taking the time to leave this. It was a pleasure to help and I’m glad you were happy with the communication and the work. If you need anything in future just let me know.
Thanks to Dell for helping us out at…
Thanks to Dell for helping us out at short notice and also arranging for other suppliers to assist too. Quick to respond and quick attend and sorted everything out professionally without any fuss. He will always be our first call.
23 November 2025
Unprompted review
Reply from Del Brace Plumbing & Heating
Thanks a lot for the great feedback. Happy I could help at short notice and get everything organised and sorted for you without any hassle. Really appreciate the trust — always here if you need anything.
Completed annual boiler service and…
Completed annual boiler service and resolved a minor plumbing issue with great efficiency. Clean and tidy and a perfect tradesman.
21 November 2025
Unprompted review
Reply from Del Brace Plumbing & Heating
Thanks for the brilliant review. Glad we could get your boiler service and plumbing issue sorted quickly. Appreciate the kind words about the workmanship, and if you need anything in the future just let me know.
Highly recommended,prompt and reliable…
Highly recommended,prompt and reliable service
21 November 2025
Unprompted review
Reply from Del Brace Plumbing & Heating
Thanks very much for the great review. Really appreciate the recommendation and I’m glad you were happy with the service. If you ever need anything in the future just give me a shout.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.