Great customer service. After my return shipment was lost in transit for over three weeks, I alerted the company. They immediately filed a claim and reimbursed me. The process was handled quickly and... See more
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See what reviewers are saying
I’ve been using Decluttr for quite some time now, and they’ve consistently delivered great results. Highly recommend for anyone looking to sell old electronics quickly and efficiently! Their process... See more
Company replied
It was painless, cost effective, scan, put in box and take to UPS Store and they do the rest, quick payment through PayPal. Unfortunately I never give 5 star reviews, if I see 5 star reviews I overloo... See more
Company replied
I love Decluttr!!! They make the process so easy and quick. I had numerous DVDs and CDs that I had no interest in anymore and within a week of mailing them (postpaid through UPS) I had my money in m... See more
Company replied
Company details
About Decluttr
Written by the company
Decluttr is the easiest way to sell your unwanted CDs, DVDs, Games, Books & Tech.
To get started, just enter a barcode or an electronics item and we’ll give you an instant offer price. Then, pack your items into a box and ship them to us for FREE.
Once we’ve processed your items, we’ll pay you by PayPal, check or direct deposit into your account. Scan it, send it, spend it – it really is that simple!
Start Selling Sell Mobile PhonesContact info
United States
- decluttr.com
4.3
Excellent
28K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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I have never received my payment- …
I have never received my payment- $$52.99 for order 1601775- How can I get paid??
thanks
Becky Ahlgren
719-761-4829
12 August 2024
Reply from Decluttr
Hello customer,
I’m sorry to learn that your experience was not positive.
We contacted you a few days ago with regard to some information we needed to progress your ticket. We haven't heard back from you, so we will solve the ticket.
We hope your issue was resolved, but if not, simply reach out to us and we will be glad to assist.
Kind regards,
Sandra
Decluttr
Reply from Decluttr
Hi Terri,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Best seller & buyer
Decluttr has the great customer service and is an excellent company to deal with. They provide excellent packaging and super fast delivery.
17 August 2024
Reply from Decluttr
Hi Nick,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here:https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
The website is user friendly and…
The website is user friendly and straightforward. The only "issue" I have is I wish you accepted more of the cds that I have available. I do appreciate the ease of preparing a "sales list" to you, printing the shipping label and close proximity of a UPS store.
13 August 2024
Reply from Decluttr
Hi Diana,
Thank you for taking the time to leave us a great review!
Regrettably, if the items you are attempting to sell do not appear, it indicates that we are not currently seeking to purchase those items. This decision is primarily influenced by the supply and demand at the time of the sale.
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
Reply from Decluttr
Hi JS,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra £5 when your friends use musicMagpie too! Find out more here: https://www.musicmagpie.co.uk/refer-a-friend/
Kind Regards,
Jodie
musicMagpie
I sent several dvds & at first it took…
I sent several dvds & at first it took a while, but everytime I emailed the company, they took care of my issues by the next day, which I'm grateful. Now everything is resolved, got paid for my unwanted dvds & happy! I would recommend them.
17 August 2024
Reply from Decluttr
Hi Frances,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
decluttr
The bar code scanner makes the job easy
10 August 2024
Reply from Decluttr
Hi Chris,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
Reply from Decluttr
Hi Cody,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
I sent in a laptop in almost perfect…
I sent in a laptop in almost perfect condition. It was packed well and was labeled fragile but when it arrived the screen was completely shattered. So they ended up offering me $16 for my expensive laptop. I’ve already spoken with management and there was nothing they were willing to do so this was my last transaction with this company. They should offer a way to insure their shipments if this keeps happening and apparently I’m just one of many this has happened to so it’s a recurring problem. I wouldn’t recommend this company unless you are sending in something that’s already worthless.
9 July 2024
Reply from Decluttr
Hello Breanne,
I trust this email reaches you well.
We attempted to contact you privately to provide improved support. However, since we have not heard back from you, we will need to close this ticket.
If you have any questions, please feel free to reach out to us.
Kind regards,
Jodie
musicMagpie
Did exactly as they said!
My first time using this and everything happened as promised - found my deposit today. Will definitely use again.
14 August 2024
Reply from Decluttr
Hi Robert,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra £5 when your friends use musicMagpie too! Find out more here: https://www.musicmagpie.co.uk/refer-a-friend/
Kind Regards,
Jodie
musicMagpie
Easy to sell
Easy to scan items to get rid of and help pay off debt with extra cash. It helps to get rid of stuff. It feels lighter when you get rid of unneeded items.
3 August 2024
Reply from Decluttr
Greetings Penny,
Thank you for taking the time to leave us a great review! May I inquire if you are aware of our refer-a-friend program? You have the opportunity to earn an additional £5 when your friends utilize musicMagpie as well. For further details, please visit: https://www.musicmagpie.co.uk/refer-a-friend/
Kind Regards,
Jodie
musicMagpie
Reply from Decluttr
Hi Alexey,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Reply from Decluttr
Hi Pauline,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
IS EASY TO SELL MY ITEMS.
8 August 2024
Reply from Decluttr
Hi Enrique,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
Letting go of STUFF...
I have been needing to purge for so long. A friend told me about this service and now I've been telling more friends. It is easy, no-nonsense and the turnaround is swift. Communications (via email) are excellent. They send a list of what you've batched (I use boxes that hold about 24 cd cases) along with the UPS label, they let you know when the goods have been received and then let you know when they've released your payments. During the scanning process (using your smartphone), you will know if your discs have value and how much.
31 July 2024
Reply from Decluttr
Hi Derek,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sara
Decluttr
Pros are instant valuation
Pros are instant valuation, easy and free shipping process and quick turnaround on payment. Con is scanning process is slow and often confusing as to whether item is accepted
6 August 2024
Reply from Decluttr
Hello,
I hope this email finds you well.
We apologize for the confusion and slow process when scanning your items. The system is designed to show instantly when scanning if the items are accepted or not if the slowness still occurs please try using the App if you were using the website or vice versa.
Please do not hesitate to contact us if you have any inquiries.
Kind Regards,
Jodie
Decluttr
Reply from Decluttr
Hi RV,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
Reply from Decluttr
Hi Maria,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use musicMagpie too! Find out more here:
https://www.decluttr.com/refer-a-friend/
Kind Regards,
Sandra
Decluttr
Very responsive
Very responsive. Addressed questions and an issue that came up with my sell order very quickly.
1 August 2024
Reply from Decluttr
Hi there,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
I initially thought it was a good idea…
I initially thought it was a good idea to go ahead and go this route, and then as the process went along I got annoyed. It took forever for them to get the package. It took forever for it to be reviewed. My device happened to be locked so I unlocked it within 5 minutes of getting the email, had to wait another 4 days or so and still hadn’t heard anything so I reached out. They told me it can take 2 business days for them to recheck it, it took another 4. Yes I got paid for it but this process shouldn’t take close to 30 days. I will be using different outlets next time.
25 July 2024
Reply from Decluttr
Hello Melissa,
I’m sorry to learn that your experience was not positive.
From reviewing your order it seems that we were experiencing an extreme case of a backlog at our warehouse and we apologize for how it caused an inconvenience with the process of your payment and our lack of communicating this to you at the time.
We do understand how this had not turned out the way you had hoped and the frustration caused by our services.
We also understand your stance on the matter and your feedback is highly valued, and we will utilize it to make improvements.
We hope you have a pleasant day.
Kind Regards,
Sandra
Decluttr
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