Great customer service. After my return shipment was lost in transit for over three weeks, I alerted the company. They immediately filed a claim and reimbursed me. The process was handled quickly and... See more
Company replied
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See what reviewers are saying
I’ve been using Decluttr for quite some time now, and they’ve consistently delivered great results. Highly recommend for anyone looking to sell old electronics quickly and efficiently! Their process... See more
Company replied
It was painless, cost effective, scan, put in box and take to UPS Store and they do the rest, quick payment through PayPal. Unfortunately I never give 5 star reviews, if I see 5 star reviews I overloo... See more
Company replied
I love Decluttr!!! They make the process so easy and quick. I had numerous DVDs and CDs that I had no interest in anymore and within a week of mailing them (postpaid through UPS) I had my money in m... See more
Company replied
Company details
About Decluttr
Written by the company
Decluttr is the easiest way to sell your unwanted CDs, DVDs, Games, Books & Tech.
To get started, just enter a barcode or an electronics item and we’ll give you an instant offer price. Then, pack your items into a box and ship them to us for FREE.
Once we’ve processed your items, we’ll pay you by PayPal, check or direct deposit into your account. Scan it, send it, spend it – it really is that simple!
Start Selling Sell Mobile PhonesContact info
United States
- decluttr.com
4.3
Excellent
28K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service. After my return shipment was lost in transit for over three weeks, I alerted the company. They immediately filed a claim and reimbursed me. The process was handled quickly and fairly.
10 October 2025
Unprompted review
Reply from Decluttr
Hi Edith,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra £5 when your friends use musicMagpie too! Find out more here: https://www.musicmagpie.co.uk/refer-a-friend/
Kind Regards,
Antoinette
musicMagpie
I realized this company has closed
I realized this company has closed, but I still just wanted to express dissatisfaction with how I could not send in my last order with them in June - I still needed to reach their minimum, but despite emails from them saying you can still add to and finish your order, I could not access their site in order to do so ("we're closed"), and their support help was of no help at all.
29 April 2025
Reply from Decluttr
Hi Kathe,
Thank you for sharing your experience.
I'm sorry for the trouble with your order not meeting the minimum requirement. Since Decluttr has officially closed, placing a new order is no longer possible. However, you might consider placing a sell order with other online retailers that are available in the US.
Thank you for your review; it will help us improve.
Regards,
Antoinette
Decluttr
What I like is the fact that everything…
What I like is the fact that everything was done in a professional manner, and handled very fast. I was contacted about every step that was being done. I feel that, that's the way business should be handled well done Decluttr.
7 May 2025
Reply from Decluttr
Hi Michelle,
Thank you for taking the time to leave us a great review!
Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
My go to
The process is strait forward, transparent, and fast. I received payment within a week of shipping my items.
9 May 2025
Reply from Decluttr
Hi JC,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
I was happy to find a service that…
I was happy to find a service that takes CD’s. Scanning the bar codes was easy.
7 May 2025
Reply from Decluttr
Hi Petra,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
Extremely simple
26 April 2025
Reply from Decluttr
Hi Greg,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
Quick service
The company was quick to make payment of the purchase price for my item plus a first time customer “bonus.” However my husband who referred me to DeClutter was to get a referral bonus and did not. The explanation was that the bonus had already been paid. I guess because we use the same PayPal account the company assumed we were the same person and only eligible for one “bonus.” This is the reason for only 4 stars instead of 5. The company should be verifying email addresses or some other way to justify payment of such “bonuses.”
18 April 2025
Reply from Decluttr
Hi Denise,
Thank you for your wonderful review! Have you had a chance to check out our refer-a-friend program? You can earn an additional $5 when your friends use DeClutter as well! You can find more details here: https://www.decluttr.com/refer-a-friend/
We have sent you an email to assist with the referral bonus for your husband.
Kind Regards,
Jodie
DeClutter
It kept giving me prices in English…
It kept giving me prices in English pounds!
I used it about 4 years ago for CDs. Thought it was great. Couldn’t log in this time so had to get new password. Never sent link first request, second request link didn’t work. Third request finally got new password. But then tried scanning and prices were all in English pounds! I gave up.
22 April 2025
Unprompted review
Reply from Decluttr
Hi Heather,
Thank you for bringing this matter to our attention.
I am sorry for the incorrect price currency displayed by the system. It seems that you might have logged in using a UK address, which is why the system is showing the UK currency. I would request that you clear your cookies & cache or switch to 'incognito mode' as this can sometimes fix the bug.
If you are using our app, please ensure that you have the latest version of the app installed. If it's urgent and you need to get into your account, we recommend that you try both our app and website, as it's very rare that both are affected.
I hope this helps.
Kind Regards,
Antionette
Decluttr
It was great
It was great. Very quick processing and payment. I will be selling more.Thsnk you.
12 April 2025
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
The best of the best
You guys are great thank you very much for everything you guys are correct fast and perfect
12 April 2025
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Scanning DVDs and CDs worked well
Scanning DVDs and CDs worked well, as was printing the label for sending via UPS. Decluttr notified me by email when my packages were received. I received payment in a timely manner. All in all, it's been a good experience.
12 April 2025
Reply from Decluttr
Hi Bruce,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr, too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
Reply from Decluttr
Hi Laura,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
They pay half the price of competitors…
You pay half the price of competitors like back market. It took a 5-minute Google search to compare the prices you pay with several other online retailers who offer the same services. Do yourself a favor do a little research these guys pay less than GameStop and back market or watch the Austin Evans YouTube video. Stay away from this retailer.
12 March 2025
Unprompted review
Reply from Decluttr
We have contacted the customer privately for more information regarding their experience via TrustPilot.
Reply from Decluttr
Hi Ronald,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr, too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
I used the App to scan the barcodes on…
I used the App to scan the barcodes on the games making it easier and faster to see which ones I could sell or not. The kit with prepaid postage also made it a lot easier, too.
3 April 2025
Reply from Decluttr
Hi Julia,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
very easy transaction.
28 March 2025
Reply from Decluttr
Hi Alma,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
Easy Scanning and Shipping
Easy to use scanner for video games I traded in. Shipping was easy and free. Got my money deposited into my account quickly.
27 March 2025
Reply from Decluttr
Hi Stephen,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr, too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Antoinette
Decluttr
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
Easy and convenient
I've sold multiple orders with decluttr and the process has always been straightforward. On those occasions when I contacted support, they were quick to respond and resolved my issue.
28 March 2025
Reply from Decluttr
Hi,
Thank you for taking the time to leave us a great review! Have you heard of our refer-a-friend program? You can make an extra $5 when your friends use Decluttr too! Find out more here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Decluttr
It was great no issues
28 March 2025
Reply from Decluttr
Hi there,
Thank you for your wonderful review! 🌟 Have you had a chance to check out our refer-a-friend program? You can earn an extra $5 when your friends use Decluttr as well! You can find more details here: https://www.decluttr.com/refer-a-friend/
Kind Regards,
Jodie
Decluttr
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