Deck Supermarket Limited Reviews 

235
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and mention how remarkably quick, smooth, and easy the online ordering process truly is. People also appreciate the incredibly helpful staff members who provide excellent guidance, alongside the wonderful overall quality of the products received. Though some reviewers were not happy with minor problems encountered during their purchase, such as delayed shipments, missing components, or flimsy hardware screws. Despite these occasional setbacks, consumers generally remain extremely satisfied with the exceptional product value, helpful customer support, and reliable daily shipping service.

What people talk about most

Product

Reviewers mention positive feedback about product quality, value for money, and fast delivery. Consumers... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting the speed and efficiency of... See more

Staff

People report positive experiences with staff, highlighting that email queries are promptly answered and... See more

Service

Consumers find service to be positive, highlighting smooth transactions and speedy delivery. Reviewers... See more

Order

Reviewers highlight great satisfaction with the order process, frequently praising the fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent customer service Despite being really well packaged, a couple of small items arrived with some damage. As soon as we contacted them with photo proof, replacements were shipped out.

Rated 5 out of 5 stars

Decking Post Lights were delivered quickly. I hope they last longer than the previous ones. Recommended seller.

Rated 5 out of 5 stars

The ordering process was very quick and efficient. I provided a rough plan of the area that needed doing, and they got back to me with a quote and a list of all the bits I needed the same day. It a... See more


Company details

  1. Deck Builder
  2. also in
  3. Do-it-Yourself Shop
  4. Lighting Store
  5. PVC Industry

Written by the company

Set up by industry professionals, Deck Supermarket offers a wide range of products from around the world. All products available on our website have been carefully selected by our team for their quality durability and above all their value for money. We are PVC Specialists with over 20 years knowledge in the leisure deck industry. Our Deck-it Board, SuperRail and Premium Foiled PVC ranges are designed by ourselves and made in the UK under license. We also sell quality products from big brands such as Millboard, in-lite, Pro-rail, Ultrashield, Ryno, Fortitude, DeWalt, Makita and many more. We source our products worldwide from countries such as America with others coming from our manufacturing partners right here in the UK, Europe and the Far East. We provide a second to none service for the DIY'er or the trade professional alike, we hold comprehensive stocks and dispatch daily via branded national carrier companies. All appointments are by prior arrangement but please contact us first to avoid disappointment.


Contact info

4.8

Excellent

TrustScore 5 out of 5

235 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(235)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Basically Sarah

Basically Sarah. Knowledgable,helpful,patience in abundance and nothing was too much trouble. After that the quality/service was first class. I would have no hesitation in recommending this company

10 May 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Paul, thank you for the lovely words. Sarah is a big asset to the company we couldn't agree more.

Rated 5 out of 5 stars

Good service

Wanted nice price competitive white post caps and that’s what I got. Delivered quickly. No issues.

24 April 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Michael

Rated 5 out of 5 stars

your delivery was fast

your delivery was fast I brought my caravan Skirting from you I witch I was pleased with so came back thank you

29 April 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Thomas, glad we could help.

Rated 5 out of 5 stars

From a professional building companies…

From a professional building companies point of view I could not recommend this company enough
They have everything you need to complete a top job
You can be assured of quality event at budget level
Switched on communication and delivery
You could not ask for more
Sorry I forgot to amend the star box but done it now
Regards
Stuart

29 April 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Stuart, thank you for the kind words and glad we could help, hoping the 1 star was a mistake and if so you wold be kind enough to amend.

Rated 5 out of 5 stars

great company

have used deck supermarket a few times now, its a great service, postage comes really quick and you are well informed of everything

29 April 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Paul, glad we could help

Rated 4 out of 5 stars

Happy

Happy with the product but delivery was later than promised. Now big deal though as communication was great.

26 April 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Ronald, thank you for the review and we're sorry your order was delayed

Rated 5 out of 5 stars

Quick and helpful…

Quick to respond with very helpful and friendly advice. Updated my order with additional bits and pieces which I had forgotten to add.

Kept me updated via phone and email around the delivery of the steel and glass.

What more can I ask! Excellent service!

24 April 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you for the kind words Paul, glad we could help

Rated 5 out of 5 stars

Really helpful guidance when measuring…

Really helpful guidance when measuring the balustrade requirements and great comms throughout.

Hoping my installation skills do justice to the product!

24 April 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Kevan, thank you for the review and hope the balustrade looks great when it's finished.

Rated 5 out of 5 stars

A very positive and welcome attitude…

A very positive and welcome attitude towards my enquiry for a small but important piece of material for my stainless steel and glass balustrading.
The staff I dealt with were very good and helpful.
Great stuff and my problem solved.
Thanks.

3 April 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Michael, glad we could help solve your problem and we appreciate the kind words.

Rated 5 out of 5 stars

Excellent.

Excellent fast service. Great products.

27 March 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Emma, thank you for the review

Rated 5 out of 5 stars

Great prices

Great prices. Prompt & polite, great service.

25 March 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you for the kind words Giles.

Rated 5 out of 5 stars

Good and reliable

Very easy to order the products i needed, the feedback from the company was very quick and clear, delivery was also very quick, i highly recommend using them

25 March 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Hi Garry, thank you for your review. We hope you enjoy using the steps.

Rated 5 out of 5 stars

Decking Post Lights

Recommended by Sunnydecks for supply of post decking lights for caravan. Greg dealt with my telephone query promptly and light’s delivered in a few days

25 March 2024
Deck Supermarket Limited logo

Reply from Deck Supermarket Limited

Thank you Steve, glad we could help

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