Digital Federal Credit Union - Burlington Reviews 21

STEPHEN Gaskill from the Burlington branch was very helpful from the moment I walked. His swift critical thinking helped resolve a customer backup caused by malfunctioning appointment machine.
He handled several requests of mine professionally, with a calm deaminor. I recommend him for immediate promotion if possible.
T

Eric was informative, patient, and very courteous with me. He spent quite a bit of time making sure I understood and was happy with the entire process.

May 11,2026 @ aproximity 3:00 p.m.

This woman was incredible, showed empathy went far and above her duties, she is professional yet down to earth. i hope she is recognized by her loyalty to not only DCU but also the clients, she made the impossible possible and I'll never forget it and this is why I have stayed so many years with DCU, Again,
Sincerely,
Michele Woods
978 558 6682
Membership 6335759

The customer service at the Burlington branch is excellent.They serve with genuine pleasure.

like it at the DCU of Burlington, the service is great, I even want to mention the service of the employee MERCIA, Always smiling and also speaks Portuguese

Great staff and excellent service. Sokonthea helped with everything and was extremely quick and professional.

The associate Sav was so knowledgeable, patient and friendly. She walked me all the way to my satisfaction. I was so impressed.

Takes to long to make a damn account and they don’t greet nicely

Experience was amazing

I went to the Burlington, MA branch twice this week and both times I got help from Ethan L. Ethan was knowledgeable, friendly and super helpful. I am glad I got Ethan L. on my second visit. Ethan made my banking at DCU easy, simple, and a very pleasant experience! Thank you Ethan L!

The best experience with customer service—Mércia was extraordinary with her time and super competent. Thank you.

Very good customer services

Krushali and Talia are always there to help me. They are efficient at their job and always know what they are doing.

Excellent experience with Navi, great communication, everything well explained.
Smooth refining process with him!

Ethan is the true definition of good customer service at DCU Burlington.Very lovely and receptive.1000 thumbs up for her.

B was wonderful to work with. She was quick efficient and explained the process of our refinance. Always a pleasure doing business with DCU!

I made an appointment this morning. Kristin greeted immediately with a friendly smile. She was so patient and helpful smiling the entire time

Kristen and TJ were very helpful and kind. Thank you for your help.