Digital Federal Credit Union Reviews 

My experience was very pleasing ,customer service make sure my goals were mets

nice costume service. 5/5

The representative i think his name was Michael, was very attentive and willing to help. Definitely a personable person and that helped during processing a claim on my account.

The service was amazing overall 5stars the feedback was on point & there tips was very helpful

I noticed that my personal loan was over do when I paid for it a few days ago and called and Sheila a representative answered and she explained that it was because I did a one time payment which is interest free and not an actual payment! I leaned something new today and Shelia was so kind and helped me with my problem and explained why it happened! Then I asked to be transferred to the loan department to finalize a loan I’m getting and she did it with ease! Thank you so much Shelia! She deserves a raise!

Then I got transferred to loan officer Russel! And in no time I was off the phone and feeling confident I can fix my car!

I always say I love my bank because I’m helped by real people! I’d recommend DCU to anyone looking for a bank! Thank you so much DCU and all of your associates!

Arielle was absolutely amazing and accommodating very professional and it was a pleasure to be assisted by her during my call she made me feel more than welcome and DCU should absolutely congratulate her for her professionalism caring demeanor

*****
Five Star's for Digital Federal Credit Union, for not only holding my call today, totally knocking it out of the park. Thank you for also providing me a verbal record as statement that I can handle my own confrontations, and if needed I can always request to pull the call for the law as it was executed with professionalism.

As a Proud member of DCU since 2019, I applaud you guys on the switchboard for finding the right team to handle my issues today, these guys rock. I have been making scam calls for a few years trying to find the right person, guts and grit to handle my affairs after the pandemic.

The voice talking back to you, one in a million that you can actually confide in. The PIE IN THE SKY!!!

Sometimes it takes a while to hear the right tone back, and to safeguard information until it is time to be shared with the right Banker, the right Agent and the right audience of Managers who deserve to be lifted up for all the good business and lawful practices they perform on the daily.
DCU and First Technology Federal are going to do Great things together, it all starts with the courage to lift people up in dark times, light the torch, the end of the tunnel that will bring us all a brighter future!
To Six Stars Ahead!
Andrew and Miguel took the best care, They are a great part of the Team!!
******

I love her attention, she take care of all the documents I need to upload, she feels like an angel for me, the best DCU agent!

Alyssa helped me print a new card and shred my old one after i needed to deactivate my old card. Very fast and helpful!!

Calm, polite and clear communication made me trust the decision I was making to refinance auto loan. Answered call immediately and returned quickly from brief hold to run the numbers and relayed the information clearly and concisely.

Very easy to deal ! Great rates on my refinance ! Love it ! Customer service was very nice and friendly

Tanika provided excellent service. She was friendly, professional, and very helpful. Thank you!

I love DCU Defenitly the best team great customer service I recommend it 100%

Answered all my questions and an easy experience.

Kesha B one of the best loan officers give her raise and no one else was able to resolve my concern.
This should be case study for other agents working on the same floor

Iwas Educated more about the finance and how to manage my loans and savings , Iwas satisfied with all the Experience I received from Stephen he was patient as I asked more questions.

Daniel was well spoken and knowledgeable regarding my questions. Great experience!

I had a great experience with miss Ashly I loved her services I feel very satisfied overall