I love how I can approve transactions and unlock my device with my fingerprint, which makes everything much faster and more convenient. It’s also great that it supports most altcoins, including XRP, H... See more
Company replied
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See what reviewers are saying
I had 3909XRP stolen due to a failure in the IoTrust software wallet. They have not acknowledged responsibility, or provided any form of compensation. They have been issued legal notices which they ha... See more
I had an issue trying to find certain wallet addresses so i reached out to support and they helped me resolve the issue in quick time
Was a fun learning experience. Being someone who can figure things out fairly easily. Someone with no knowledge or not enough patience to figure it out would give up pretty quickly especially when a m... See more
Company replied
Company details
Written by the company
Beyond storage. We provide a secure biometric wallet that redefines self-custody for global assets including Bitcoin (BTC), Ethereum (ETH), and XRP. From seamless DeFi integration to advanced asset protection, DCENT enables smarter crypto management for everyone. Don't just store your crypto—manage your ETH, XRP, and thousands of other tokens safely with DCENT.
Contact info
7th floor, Samsungdang Building, 747, Seolleung-ro, Gangnam-gu, 06056, Seoul, South Korea
- +82-2-1833-4022
- contact@iotrust.kr
- dcentwallet.com
You should know
3.6
Average
114 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 24 hours
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easy operation
easy operation, biometric finger print makes it more secure.
21 January 2026
Unprompted review
Reply from DCENT wallets
Dear Justin,
Thank you for sharing your experience with the D’CENT Biometric Wallet. We’re happy to know the setup and daily use feel simple, and that the fingerprint authentication gives you extra confidence in security. We appreciate your support, and we hope D’CENT continues to be a reliable wallet for you.
- The D'CENT Team
The biometric wallet is ok
The biometric wallet is ok, the fingerprint reader is junk. I have tried multiple times to reset the fingerprint and it will not work. Have to put in passcode every time which is a pain in the a$$!
23 January 2026
Unprompted review
Reply from DCENT wallets
Hi there,
Thanks for sharing your feedback. We understand how frustrating it can be when fingerprint authentication doesn’t work as expected, especially since it’s intended to make access easier.
For users who find fingerprint recognition unreliable, the biometric wallet allows fingerprints to be fully removed, and the device can be used securely with PIN-only authentication instead.
The wallet also supports registering up to two fingerprints, and fingerprints can be re-registered to improve recognition. For best results when registering a fingerprint, it’s generally helpful to:
* ensure the finger is clean and dry
* apply consistent, gentle pressure
* register from multiple angles to improve detection
In rare cases, fingerprint recognition may not work well due to individual fingerprint conditions. In those situations, using PIN-only authentication can provide a more reliable experience.
Thank you for sharing your experience — feedback like this helps us improve both guidance and usability.
The D'CENT team
I have been very happy with my D'CENT…
I have been very happy with my D'CENT wallet ! Easy to use once you invest the time into learning how to use it with a few YouTube videos. great way to secure my crypto . Thanks D'CENT !
1 December 2025
Unprompted review
Reply from DCENT wallets
Dear Mark,
Thank you for your feedback, and we’re glad to hear you’ve been very happy with your D’CENT wallet.
It’s great that taking a little time with a few YouTube videos helped you feel comfortable using it, and we appreciate you highlighting how it helps you secure your crypto.
Thanks again for choosing D’CENT, and we hope you continue to enjoy using your wallet.
- The D'CENT Team
Reply from DCENT wallets
Dear LJ,
Thank you for your feedback.
We’re glad to hear you’re happy with your D’CENT wallet and that the delivery went smoothly.
We appreciate your support and hope you continue to enjoy using the product.
- The D'CENT Team
Was a fun learning experience
Was a fun learning experience. Being someone who can figure things out fairly easily. Someone with no knowledge or not enough patience to figure it out would give up pretty quickly especially when a mistake is losing funds
14 January 2026
Unprompted review
Reply from DCENT wallets
Dear Customer,
We’re glad to hear it was a fun learning experience and that you were able to figure things out.
We also understand your point that the setup and transaction process can feel challenging for new users, especially when mistakes could lead to loss of funds.
If you ever want help with safer steps, double-checking addresses, or using the app features, please contact our support team at contact@iotrust.kr with your order number, purchase date, and where you purchased it. We appreciate you choosing D’CENT and hope you continue using it with confidence.
- D'CENT Team
Reply from DCENT wallets
Dear Ardino,
Thanks so much for your valuable review.
Our mission is “Strong is not enough — your wallet should do more.”
We’ll keep working hard to bring even more benefits and value to our users.
- D'CENT Team
Need more information
Not positive but.
From my research seams to be the best most secure hard biometric wallet out there.
Would like to know more,have better communication.
Like the year end gala we're a round 5 and I have know idea how it works.
Anyway great wallet.
Ernie
14 January 2026
Unprompted review
Reply from DCENT wallets
Dear, Ernie.
We’re glad to hear your research led you to feel it’s one of the most secure biometric hardware wallets, and that you’re enjoying the wallet overall.
We also understand your concern about wanting clearer communication and more information, especially about events like the year-end gala and how they work.
Please contact our support team at contact@iotrust.kr
with your purchase details and your questions about the gala, and we’ll help explain the process and point you to the right information.
Thanks again for choosing D’CENT, and we hope you keep using it with confidence!
Reply from DCENT wallets
Dear 화영,
Thank you for your feedback! We’re glad to hear you feel so positive about the D’CENT product and that you’re interested in buying it.
If you have any questions about setup, compatibility, or how to use it with your wallet app, please let us know—we’ll be happy to help.
We hope you enjoy using D’CENT when you get it!
Was never able to transfer XRP to the…
Was never able to transfer XRP to the wallet and the world liberty that I did transfer I couldn’t get it off with out gas pass. It a few weeks to figure what gas pass was and how to use it. The Dscent support was useless in helping. After i was able to figure it out and transfer it back off the wallet I tossed it in a box and will probably never use it again. WHAT A WASTE OF MONEY AND ANOTHER SCAM.
10 December 2025
Unprompted review
Reply from DCENT wallets
Dear Customer,
We’re very sorry to hear about your experience with the D’CENT wallet, and we appreciate you sharing these details.
We understand how frustrating it is to have trouble transferring XRP, and to feel stuck when you learned you needed a “gas” fee to move certain assets. Network fees (gas) are required by some blockchains and tokens, but we agree this should be explained more clearly so it doesn’t come as a surprise. We’re also sorry that our support did not help you in a useful way when you reached out.
We’d like a chance to review what happened with your XRP transfer and the transaction you couldn’t move without gas, and to see if there were any setup, network, or app steps that were missed. Please contact our support team at contact@iotrust.kr
with your order number, purchase date, where you bought it, and a short description of the issue (and any transaction details if available). Our team will review your case according to our warranty and refund policy and let you know the best next step.
- The D'CENT Team
The wallet it self is great some of the…
The wallet it self is great some of the promotional themes are hard to activate. Being a first time used maybe it’s me ! Over all good product
12 January 2026
Unprompted review
Reply from DCENT wallets
Dear Willie,
We’re glad to hear you think the wallet itself is great. We also understand your point about some promotional themes being hard to activate. For first-time users, those steps can feel unclear depending on the app version and theme requirements.
If you’d like help getting a theme activated, please contact our support team at contact@iotrust.kr
with your order number, purchase date, where you bought it, and the theme name or a screenshot of what you’re seeing. Our team will review the details and guide you through the right steps. Thanks again for your feedback, and we hope you keep enjoying the product.
- The D'CENT Team
Best cold storage
Great cold wallet for a large selection of coins. Easy to use with long battery life and large readable screen. Easy to set up too!
12 January 2026
Unprompted review
Reply from DCENT wallets
Dear Steve,
We’re happy to hear it’s been a great cold wallet for your wide selection of coins, and that you found it easy to set up and use. It’s also good to know the long battery life and large, readable screen are making day-to-day use more comfortable.
Thanks again for your feedback, and we hope you continue to enjoy using your D’CENT wallet.
- The D'CENT Team
Biometric wallet
I am new to this with the biometric wallet and i am learning as I go, Air drops and collaborations with platforms is great to invest in decentralized system gives you more freedom to choose from. So far so good, No issues👍
12 January 2026
Unprompted review
Reply from DCENT wallets
Hello Michel,
We’re glad to hear that, as you’re learning along the way, everything has been smooth so far with no issues. It’s also great that you’re enjoying the airdrops and collaborations and the flexibility that comes with using a decentralized system.
Thanks again for your feedback, and we hope you continue to have a safe and positive experience with your D’CENT wallet.
- The D'CENT Team
Easy to use...and so far very secure
Easy to use...and so far very secure..and i would highly recommend for anyone to not hesitate on buying this wallet..always buy from the .manufacturer.. never buy off ebay or any other of that type of site.
11 January 2026
Unprompted review
Reply from DCENT wallets
Dear David,
Thank you for your 5-star review and for choosing the D’CENT wallet.
We’re happy to hear you’re enjoying it as a cold wallet for a wide selection of coins, and that the setup was easy. It’s also great to know the long battery life and the large, readable screen have been helpful for everyday use.
Thanks again for your feedback, and we hope you continue to enjoy using your D’CENT wallet.
- The D'CENT Team
Love the wallet
Love the wallet. Easy to use and have had no problems using it or updating the firmware. No security issues like the ledger
12 January 2026
Unprompted review
Reply from DCENT wallets
Dear Robert,
We’re glad to hear it’s been easy to use and that firmware updates have gone smoothly for you. It’s also great to know you feel confident using it for security. If you ever have questions or need help in the future, please contact our support team at contact@iotrust.kr
with your order details. We appreciate your support and hope you continue to enjoy using your D’CENT wallet.
- The D'CENT Team
I love how I can approve transactions…
I love how I can approve transactions and unlock my device with my fingerprint, which makes everything much faster and more convenient. It’s also great that it supports most altcoins, including XRP, HBAR, and XLM. I especially like that for Hedera, it covers the account activation fee so I can see my HBAR balance right away without any extra steps.
12 January 2026
Unprompted review
Reply from DCENT wallets
Dear Zuma,
Thank you for your feedback and for choosing the D’CENT Biometric Wallet. We’re happy to hear you’re enjoying the biometric authentication for unlocking the device and approving transactions, and that it makes your experience faster and more convenient.
Thanks again for your support, and we hope you continue to enjoy using your D’CENT wallet.
- The D'CENT Team
iris.kenski3 @ gmail..
If zero star were an option, that's what they'd get. I was fully KYC-verified with no issues for over 9 months. I made a big profit and requested a withdrawal, my account was instantly suspended with the excuse "I violated the Terms & Condition. I know didn't do that.
Support was completely useless; every response was copy-paste nonsense and they clearly had no intention of letting me access my money. It felt like they wanted keep the funds forever. I refused to give up. A family friend who's been through something similar told me exactly who to contact and what steps to take. With her guidance I finally regained access to my blocked account and withdrew every cent of my money.
These people are scammed plain and simple. Don't let them steal your money. This happened to you, don't sit and accept it. You can get yours too. Stay away from these thieves
10 September 2025
Reply from DCENT wallets
Hi there,
We’re really sorry to hear about the experience you described — situations involving blocked withdrawals and unresponsive support are understandably upsetting.
That said, we’d like to clarify something important, as there may be a misunderstanding. D’CENT is a self-custody wallet provider, not an exchange or custodial service. We do not hold user funds, operate accounts, perform KYC, or control withdrawals. Your crypto is always held on the blockchain and controlled solely by the private keys stored in your D’CENT Wallet.
If your issue involved:
account suspension, KYC verification, blocked withdrawals, or access being restricted after trading profits, then it’s almost certainly related to a third-party exchange or service, not D’CENT Wallet itself. We never freeze funds, suspend accounts, or restrict access to assets.
That said, if D’CENT Wallet or any in-app third-party service integration was involved and you believe something went wrong, we absolutely want to look into it and help clarify what happened. Please reach out to us directly at contact@iotrust.kr with as much detail as you can (including the name of the service involved), and our team will review your case carefully.
We take trust very seriously, and we don’t want misinformation — or unresolved concerns — to linger. We’re here to help clear things up.
The D'CENT team
D’CENT biometric wallet theft
D’CENT biometric wallet
yesterday my D’CENT wallet was hacked. A SEND order taking all my XRP was initiated at 4:41am. I did make or authorize any send order. I has also just connected my wallet to web3 so am stunned that my XRP was taken. There is full transaction detail including the address my XRP was transferred too. How can I retrieve my XRP that was clearly identified on the blockchain?
21 November 2025
Unprompted review
Reply from DCENT wallets
Hi there,
We’re very sorry to hear about your experience — losing funds is extremely distressing, and we understand how shocking this must feel.
It’s important to clarify how D’CENT Wallet works. D’CENT is a self-custody wallet, which means your XRP is not held by us and cannot be moved without authorization from the wallet itself. Once a transaction is confirmed on the blockchain, it is unfortunately irreversible, and no company — including D’CENT — can retrieve or reverse it.
In cases like this, there are only a few possible scenarios that could result in an unauthorized transaction:
The transaction was approved on the device itself, either knowingly or unknowingly.
Someone gained access to your recovery phrase (seed) and recreated your wallet elsewhere.
A malicious or fake Web3 site was connected, and a transaction was signed without fully realizing its effect.
The recovery phrase was ever entered into a website, app, screenshot, cloud storage, or shared with anyone.
Connecting to Web3 services can be risky if the site is not legitimate, as malicious dApps may attempt to trick users into signing transactions. We strongly recommend disconnecting your wallet from any unknown or suspicious Web3 platforms immediately.
While we cannot recover XRP once it has moved on-chain, we do want to help you understand what may have happened and how to protect your remaining assets. Please contact us at contact@iotrust.kr
with:
the transaction hash,
the destination address,
your wallet model and app version,
and details of the Web3 service you connected to.
Our support team will review the information and guide you on next steps to secure your wallet and prevent further loss.
Again, we’re truly sorry this happened, and we’ll do our best to assist you moving forward.
The D'CENT team
Crap
$139. The unit, in feel, appearance and functionality, screams "Cheap piece of junk from the local dollar store!". Seriously...did they find some '80's electronic parts and repurpose them? CHEAP! The "screen" is a joke. The font is tiny, and it reminds me of 80's DOS script. I downloaded the app, and the Bluetooth was incredibly frustrating to get it to "work". Then, the app wouldn't populate any coin list...just a small swirl of green dots that disappeared within a half a second. I uninstalled the app and started over again several times, to try to get it to work with the app, to no avail. I bought it at the endorsement of Jake Claver. I hope his predictions happen, but...He has to be getting a big chunk of the D'Cent sales proceeds. Come on Jake! Don't endorse crap! No returns if it's opened? How can you find out if it works, or NOT, if you don't open it?? Looking at the other reviews, I'm glad that I didn't transfer my crypto. Probably would have lost it all! "Disappointed" doesn't come close to the truth. More like appalled, angry.
21 November 2025
Unprompted review
Reply from DCENT wallets
Hi there,
We’re genuinely sorry to hear how frustrating your first experience with D’CENT Wallet has been. We understand how disappointing it is when a product doesn’t meet expectations — especially when setup issues prevent you from even getting started.
Regarding the device itself, D’CENT Wallet is designed with security as the top priority. The screen, hardware components, and interface are intentionally optimized for secure transaction confirmation rather than visual polish. That said, we absolutely understand that usability and first impressions matter, and your feedback is noted.
As for the app behavior you described (Bluetooth connection issues and the asset list not loading), this is not expected behavior. In many cases, these symptoms are caused by:
an unstable Bluetooth connection,
an outdated OS version,
regional network restrictions,
or an incomplete app initialization during first launch.
Our support team can walk you through this step by step and determine whether this is a software issue or a defective unit.
On returns: if a device is defective or not functioning as intended, it is fully covered under our warranty, even if opened. Opening the package does not void your right to support or replacement when there is a genuine issue.
We want to be very clear on one point as well: D’CENT does not pay influencers to misrepresent the product or push endorsements tied to sales performance. Any external reviews or mentions are independent, and we stand behind the product itself — not marketing claims.
If you’re willing to give us a chance to make this right, please contact us at contact@iotrust.kr. We’d like the opportunity to help you resolve this properly or determine the best next step.
The D'CENT team
All my crypto vanished from D’cent Wallet - Very Bad support
So I’ve been sitting on my XRP, DOGE, XLM and
HBAR since early September with my new bio Dsent, wallet.
Never did look at my bio wallet for the last two months, and only glanced at the app wallet to see how things are going.
To my surprise, all my crypto was gone, except for one token in each crypto.
November 5, it showed a transfer out of my account and I was nowhere around my wallet or my app on that day.
I wrote Dcent that there’s some transfer code and so I asked if I could call somebody there or if they could check out my Apple wallet to see if I’m looking at something incorrectly.
To my surprise I got a very cold answer back that I must’ve given out my phrase to somebody and to call the police if I wanted to.
I’ve had my phrases hidden in a very safe place and it’s never left my house.
I think there’s a problem with the software of the app Because XRP showed a transfer but the other crypto just vanished.
They don’t even do a phone call with you to find out if maybe you’re looking at something incorrectly between switching between the bio wallet and the app wallet.
I find it actually a little bit on the confusing side And do not recommend this cold wallet for anybody.
Especially how they’ve treated me.
If I got hacked, it’s because of their software and technology.
In my email, I just asked if I might be able to call and talk to somebody just for some sort of incorrect usage of the wallet or transfer of assets, etc.
Here’s what they said.
Basically, they told me at the end I need to seek professional help for my situation.
Hello, Thank you for reaching us.
First of all, we are truly sorry to hear about the difficult situation you are facing,
and we sincerely understand the frustration and concern this may cause.
If your wallet's recovery phrase (mnemonic code) or assets have been stolen or leaked,
we strongly recommend moving any remaining assets to a secure wallet address immediately.
Please remember that D'CENT Wallet is a non-custodial decentralized wallet,
meaning users are solely responsible for managing their private information (mnemonic code, PIN number, app password, fingerprint data).
We do not have access to any private user data, nor do we store or recover it.
When assets are stolen or leaked, the following scenarios may have occurred:
* Mnemonic code leakage: If your recovery words were exposed or stored insecurely,
they could have been used to restore your wallet on another device.
* PIN number leakage for Biometric Wallet: If the wallet was lost and the PIN number leaked,
unauthorized transactions could be made using the PIN.
* App Wallet: Poor management of the mnemonic code or app password could result in loss of assets.
* Phishing or unverified DApps: Connecting your wallet to suspicious websites or proceeding with unauthorized approvals may expose your assets.
Please keep the following in mind:
* D'CENT never asks for your mnemonic code, PIN, app password, or fingerprint information.
* Do not share your sensitive information with any third-party websites or unverified platforms.
* D'CENT does not store any user information on its servers and therefore cannot recover lost assets.
For your protection,
please report the incident to your nearest police station as soon as possible
and seek professional support to help track and recover your assets.
Thank you. D'CENT
13 November 2025
Unprompted review
Reply from DCENT wallets
Hi there,
We’re truly sorry for the distress this situation has caused you, and we regret that our earlier response felt cold or dismissive. That was never our intention.
We understand how alarming it is to open your wallet and see assets missing — especially when you’re confident you didn’t authorize any transfers. While D’CENT is a self-custody wallet and we cannot access or move user funds, we do want to help you carefully review what may have happened and ensure there’s no misunderstanding between wallet types or app views.
We also understand your request to speak with someone directly. For security reasons, we don’t offer phone support, but we are committed to helping through secure written communication and will take the time needed to review your case properly.
If you’re open to it, please contact us again at contact@iotrust.kr.
We know this is an extremely difficult experience, and while we can’t reverse blockchain transactions, we do want to support you in understanding what happened and in securing your wallet moving forward.
The D'CENT team
D’Cent is less than decent
Unfortunate there is not a zero experience option. I received the wallet on Oct 5 set it up, it would not accept the biometric (fingerprint). Tried a small amount of xlm to verify. Worked ok sent over about$10000 XRP. On Oct 10th early morning checked wallet was ok. Tried to download a desktop app with the D’Cent logo and the download would not work. Checked my wallet on my iPhone again about 11am and all of my XRP was gone. Tried to contact support NOTHING. Contacted Coinbase, they “Locked” my account. After going to bed Coinbase sent email saying they had sent over an additional $5000 to the wallet. The next morning checked wallet and the $5000 XRP was also gone. My wallet and seeds were in my gun safe both time XRP stolen. After desktop was checked for virus found a Trojan had been installed from the D’Cent desktop app. Since then neither D’Cent or Coinbase have offered any assistance. I would not recommend anyone buy this wallet, it is not safe.
10 October 2025
Unprompted review
Reply from DCENT wallets
Hi there,
We’re truly sorry to hear about your experience and understand how upsetting and alarming this situation must have been.
Based on what you described, there appears to be a serious misunderstanding involving a fake desktop application. This is extremely important to clarify: D’CENT does not offer any desktop application. The only official software we provide is the D’CENT mobile app, available through the Apple App Store and Google Play Store. Any “desktop app” claiming to be D’CENT — even if it uses our logo — is not legitimate and is very likely malicious.
Unfortunately, scammers commonly distribute fake wallet software designed to install malware (such as trojans) and trick users into compromising their recovery phrase or approving transactions. If a trojan was detected on your computer, that strongly indicates the source of the incident was third-party malware, not the D’CENT Wallet hardware or official mobile app.
We understand your frustration with support response timing and regret that you felt unsupported during a critical moment. While D’CENT cannot reverse blockchain transactions or recover stolen funds, we do want to help clarify what happened and ensure accurate information is available to others. If you’re willing, please contact us at contact@iotrust.kr.
We’re truly sorry for your loss and for the distress this situation caused. Your experience underscores how dangerous fake software and phishing attempts can be in the crypto space, and we appreciate you sharing it so others can stay alert.
The D'CENT team
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