I love how I can approve transactions and unlock my device with my fingerprint, which makes everything much faster and more convenient. It’s also great that it supports most altcoins, including XRP, H... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I had 3909XRP stolen due to a failure in the IoTrust software wallet. They have not acknowledged responsibility, or provided any form of compensation. They have been issued legal notices which they ha... See more
I had an issue trying to find certain wallet addresses so i reached out to support and they helped me resolve the issue in quick time
Was a fun learning experience. Being someone who can figure things out fairly easily. Someone with no knowledge or not enough patience to figure it out would give up pretty quickly especially when a m... See more
Company replied
Company details
Written by the company
Beyond storage. We provide a secure biometric wallet that redefines self-custody for global assets including Bitcoin (BTC), Ethereum (ETH), and XRP. From seamless DeFi integration to advanced asset protection, DCENT enables smarter crypto management for everyone. Don't just store your crypto—manage your ETH, XRP, and thousands of other tokens safely with DCENT.
Contact info
7th floor, Samsungdang Building, 747, Seolleung-ro, Gangnam-gu, 06056, Seoul, South Korea
- +82-2-1833-4022
- contact@iotrust.kr
- dcentwallet.com
You should know
3.6
Average
114 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 65% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My D'cent wallet froze during an…
My D'cent wallet froze during an update...needless to say I was very concerned about my funds the wallet and what to do...I went in their website and found their support email address..
What really impressed me was the quick return reply with suggestion then a follow up email...got it fixed quick following some of their help links..
The thing that really stands out is how quick they responded..
8 July 2026
Unprompted review
Reply from DCENT wallets
Dear Thomas
Thank you for taking the time to share your experience with your D'CENT Wallet. We understand how concerning it can be when a wallet freezes during an update, and we're glad to hear that your funds remained safe and that our support team was able to help you resolve the issue quickly.
It's especially encouraging to know that our fast response, follow-up, and troubleshooting guides made a positive difference. Providing timely and helpful support is very important to us.
We truly appreciate your kind words and your trust in D'CENT. Thank you for choosing our wallet, and we hope it continues to serve you well. If you ever have any questions or need assistance in the future, we're always here to help.
- D'CENT Team
Poor technology and no customer support.
I do not recommend Dcent as it has many issues. The biometrics are not that great and doesnt always work. I wanted to swap tokens, when I executed the trade I was shorted 465 tokens. I reached out to Dcent and all they could say was "the transaction was completed successfully" and I was instructed to reach out to their 3rd party providers to assist. I have supporting documents so I reached out to Changelly and they blamed it on Dcent and Dcent blamed it on Changelly. Nobody cares and you are on your own. I also have transferred a token to my Dcent wallet that they say is supported but, to get it off the wallet there are gas fees and I still cant figure out how to get those tokens out of the wallet. If you decide to use Dcent be very careful and before making transactions, take screen shots, there is risk using a Dcent wallet.
2 June 2026
Unprompted review
Reply from DCENT wallets
Dear Jim
We sincerely apologize for the frustrating experience you had with your D’CENT Biometric Wallet.
We understand your concerns regarding the biometric authentication performance, the token swap transaction, and the difficulty you experienced when trying to manage supported tokens in your wallet. We also recognize how disappointing it is when you seek assistance and feel that your issue has not been fully resolved.
For swap services, transactions are processed through third-party providers, and while the transaction itself may be completed successfully on the blockchain, we understand that this does not address your concerns about the final amount received. We are sorry for the confusion and frustration caused by having to communicate with multiple parties during the investigation process.
Regarding the token transfer and withdrawal issue, some tokens require the appropriate network coin to pay gas fees before they can be moved. However, we understand that the process can be confusing depending on the token and network involved.
If you are still experiencing difficulties with your custom token or would like us to review your case in more detail, please contact our support team at [contact@iotrust.kr] with your wallet details, and any supporting screenshots or transaction records. Our team will review the information and provide guidance as quickly as possible.
Thank you for sharing your feedback. Your comments help us identify areas where we need to improve both our products and customer support experience.
Way better than ledger Nano X
Have a ledger Nano X. Does not come close to DCent wallet
11 June 2026
Unprompted review
Reply from DCENT wallets
Dear Edward
Thank you for your feedback and for choosing the D’CENT Biometric Wallet.
We are pleased to hear that your experience with D’CENT has been better than with your Ledger Nano X. Our team works hard to provide a secure wallet that is also simple and convenient to use, and it is great to know that these features stood out to you.
We truly appreciate your support and hope you continue to enjoy using your D’CENT wallet for managing your digital assets. Thank you again for sharing your experience.
- The D'CENT Team
The process was easy and it’s what I…
The process was easy and it’s what I expect in a process or product.
14 June 2026
Unprompted review
Reply from DCENT wallets
Dear Donald,
Thank you for your feedback. We’re glad to hear that the setup process was easy and that the product met your expectations. Providing a simple and reliable experience is very important to us. We appreciate your support and hope you continue to enjoy using our product. Thank you for choosing D’CENT.
- The D'CENT Team
Awesome productthe Best 👌
Awesome product. I have tried most and this is far the best.
31 May 2026
Unprompted review
Reply from DCENT wallets
Dear Nathan,
Thank you for your wonderful feedback! We’re delighted to hear that the D’CENT hardware wallet stands out as the best among the products you’ve tried. It means a lot to us that you appreciate its quality and performance. Thank you for choosing D’CENT, and we look forward to continuing to support your crypto journey. Enjoy using your wallet!
-The D'CENT Team
BEST COLD WALLET
BEST COLD WALLET. Bought for all the family for self custody. Easy to use and best security record of all cold wallets! Only biometric wallet requiring your thumb print! Highly recommend.
18 May 2026
Unprompted review
Reply from DCENT wallets
Dear Greg,
Thank you for your wonderful feedback on the D’CENT Biometric Wallet. We are very happy to hear that you chose it for your whole family’s self-custody needs and that you found it easy to use and secure.
It’s especially great to know that the biometric fingerprint feature has given you extra confidence and convenience. We work hard to provide strong security while keeping the wallet simple and comfortable for everyday use.
Thank you again for your recommendation and support. We truly appreciate your trust in D’CENT and hope you and your family continue to enjoy using the wallet safely for a long time.
-The D'CENT Team
Need better instructions.
I thought it would be safer to hold my XRP on your wallet, but your instructions on how to transfer from Coinbase into the wallet are woefully confusing. I have tried several times and only ended up losing some of my XRP. Now it just sits in a drawer, empty. Thanks.
15 May 2026
Unprompted review
Reply from DCENT wallets
We’re very sorry to hear about your experience with the D’CENT Wallet and the XRP transfer process. We understand how frustrating and disappointing it can feel when moving assets is confusing, especially when security and accuracy are so important.
The D’CENT Wallet itself does not charge fees or remove XRP during transfers, but network fees and incorrect transfer settings can sometimes cause unexpected issues. We also understand that the setup and transfer steps may not have been as clear as they should have been for you.
Please contact our support team at contact@iotrust.kr with a short description of what happened during the XRP transfer. If possible, please also include any transaction details or screenshots. Our team will review your case carefully and help guide you through the correct process so you can use your wallet with confidence.
-The D'CENT Team
Quick and easy for the most part.
13 May 2026
Unprompted review
Reply from DCENT wallets
Dear Nick,
Thank you for your feedback. We’re glad to hear that using the D’CENT product was quick and easy for the most part. We hope it continues to serve you well, and we’d be happy to support you again anytime.
- The D'CENT Team
Reply from DCENT wallets
Dear Anderw,
Thank you for your kind feedback. We’re very happy to hear that you are satisfied with both the D’CENT product and our service. Your support means a lot to our team, and we will continue working hard to provide a reliable and secure experience. We hope you continue to enjoy using your D’CENT wallet.
- The D'CENT Team
My cryptocurrency disappeared from my…
My cryptocurrency disappeared from my phone and cannot get any of it back and you guys must fix it before I report you to the authorities
6 May 2026
Unprompted review
Reply from DCENT wallets
We are very sorry to hear about your experience, and we understand how serious and frustrating this situation must be.
Please note that cryptocurrency itself is stored on the blockchain, not directly inside the wallet app or device. In many cases, missing assets are related to recovery phrase issues, wallet synchronization, incorrect account selection, or network settings. Our support team will need to review your case carefully to help identify the cause and guide you through the recovery steps.
Please contact our support team at contact@iotrust.kr
For your security, please do not share your recovery phrase or private keys with anyone.
Our team will review your case as quickly as possible and help you with the best next steps according to our support policy.
Most reliable BYOB(be your own bank)…2nd dual purchase
Most reliable BYOB(be your own bank) wallet
Can’t wait to see you guys come up with next
Thank you 🙏 for being a trust worthy cold wallet!!!
23 April 2026
Unprompted review
Reply from DCENT wallets
Dear Steven
Thank you for your continued support and for choosing the D’CENT Biometric Wallet again for your second purchase.
We are very happy to hear that you trust our BYOB (“Be Your Own Bank”) approach and find our wallet reliable for protecting your digital assets. Your feedback truly encourages our team to keep improving and developing even better products and features in the future.
Thank you again for your kind words and for being part of the D’CENT community. We look forward to continuing to support your crypto journey.
- The D'CENT Team
I ordered a back up D'CENT wallet only…
I ordered a back up D'CENT wallet only days ago, only to see this offer
Leaves a bitter taste in my mouth for supporting D'CENT
Put yourself in my shoes and you'd understand
1 May 2026
Unprompted review
Reply from DCENT wallets
Dear Constantinos
We’re very sorry to hear about your experience, and we understand how frustrating this must feel.
While promotions and offers may change over time, your support is truly important to us, and we regret that this timing left a negative impression.
If you experience any inconvenience while using the product, please feel free to contact us through our 1:1 support channel, and we will respond promptly.
- The D'CENT Team
Secure Reliable
I’ve had a great experience with D’CENT overall. The wallet is secure, easy to use, and the team keeps building and improving the ecosystem. I really value the self-custody focus and peace of mind it provides. Highly recommend D’CENT to anyone in crypto.
27 April 2026
Unprompted review
Reply from DCENT wallets
Dear Thecrypticwolf
Thank you for your kind feedback about the D’CENT Wallet.
We’re very happy to hear that you find the wallet secure and easy to use. It’s also great to know that you value the self-custody approach and the peace of mind it brings. Our team is always working to improve the ecosystem, so your support means a lot to us.
Thank you again for recommending D’CENT. We hope you continue to enjoy using your wallet, and we’ll keep working to provide a reliable experience.
- The D'CENT Team
I found the experience great and very…
I found the experience great qnd very helpful sort out my issues with my d cent wallet and get a replacement product since was under garentee d cents customer service ìs great and got things sorted quickly
24 April 2026
Unprompted review
Reply from DCENT wallets
Dear Mark,
Thank you for your feedback and for sharing your experience with the D’CENT Wallet.
We’re very glad to hear that our customer service team was able to help resolve your issue and guide you through the replacement process under warranty. It’s great to know everything was handled quickly and smoothly.
We truly appreciate your support, and we hope you continue to enjoy using your D’CENT Wallet. If you ever need any assistance in the future, our team is always here to help.
- The D'CENT Team
D’Cent wallet from Amazon was hacked of 43k…
I bought my 1st pair of D’Cent wallet off Amazon and recently found out my wallet was drained. Never lost control of seed phrase and wallet was secure in the vault. How?????
7 October 2025
Unprompted review
Reply from DCENT wallets
Hello, this is D’CENT.
We sincerely apologize for the inconvenience.
For a more detailed review of your case, we kindly ask you to submit your inquiry through our 1:1 support channel.
https://dcentwallet.zendesk.com/hc/requests/new
Thank you for your cooperation.
Best regards,
D’CENT Support Team
They dcent uses a 3rd part to swap
They dcent uses a 3rd party to swap, or exchange my crypto. The transaction failed and I lose a few thousand lcx coins. This is ridiculous. I pay these people to protect my hard earned money, we are forced to use ethereum for fees. What if I don't desire to have eth in my portfolio!
31 March 2026
Unprompted review
Reply from DCENT wallets
Dear James
We are very sorry to hear about your experience with the D’CENT Wallet and the swap transaction.
We understand how frustrating it must be to see a failed swap and missing LCX coins, especially when you trust the wallet to protect your assets. As you mentioned, swaps in the D’CENT Wallet are provided through third-party partners. This means the transaction process, including execution and outcomes, depends on the external service and the blockchain network.
In some cases, even if a swap fails on the surface, the assets may still be in transit, returned, or affected by network conditions or liquidity issues. Because blockchain transactions are irreversible and handled outside of our direct control, it is important to review the exact transaction details.
Please contact our support team so we can look into your case more closely. Share your order details along with the transaction hash, coin type (LCX), and any related information.
1:1 Inquiry: https://dcentwallet.zendesk.com/hc/en-us/requests/new
Our team will review your case according to our policy and help guide you on the next steps.
- The D'CENT Team
Ridiculous purchase
I tried to complete my purchase and it was declined. I had to approve it through my bank. I tried to purchase again after the approval and was still declined. I had to transfer the money from my bank (same bank and same card) to PayPal in order to complete the transaction. 3 attempts before success. That is absolutely ridiculous. I considered just buying a different wallet. It should never be this hard to give someone money.
19 April 2026
Unprompted review
Reply from DCENT wallets
Dear Angela
We’re very sorry for the frustrating experience you had while trying to purchase the D’CENT wallet.
We understand how inconvenient it must have been to go through multiple declined attempts, even after approving the transaction with your bank, and needing to use PayPal to finally complete the purchase. We agree that the process should be much smoother.
In many cases, payment failures like this are caused by bank or card restrictions. For example, some banks block overseas transactions by default, or require additional verification such as 3D Secure (OTP or app approval). Company-issued cards can also be restricted for online purchases. Even after approval, these settings can sometimes still prevent the transaction from going through.
If you continue to have any issues or need assistance, please contact our support team.
Thank you for your feedback and for your patience.
- The D'CENT Team
My friend has this cold wallet and…
My friend has this cold wallet and swears by it. I got a great price and am looking forward to using it.
17 April 2026
Unprompted review
Reply from DCENT wallets
Dear Kim
Thank you for your feedback!
We’re glad to hear you got a great price on the D’CENT hardware wallet and that your friend’s recommendation gave you confidence. It’s always helpful to hear from someone with real experience.
We hope you enjoy using the wallet and find it secure and easy to manage your digital assets. If you have any questions while getting started, our support team is always here to help.
Thanks again, and we hope you continue to have a great experience with D’CENT!
- The D'CENT Team
Easy Fast Customer Support
Easy Fast Customer Support.
I needed assistance in navigating loading the correct blockchain on my D'CENT device. Emailed the company and had a response with clear instruction on how to solve my issue back same day!
8 April 2026
Unprompted review
Reply from DCENT wallets
Dear Sam
Thank you for your feedback!
We’re glad to hear that you had a smooth experience with our customer support while using your D’CENT Biometric Wallet. It’s great that our team could help you quickly with loading the correct blockchain and provide clear instructions on the same day.
We always aim to make the setup and usage as easy as possible, and your experience means a lot to us.
Thank you again for choosing D’CENT, and we hope you continue to enjoy using your device!
- The D'CENT Team
The best wallet on the market
The best wallet on the market, the biometric feature is awesome and so easy to use.
7 April 2026
Unprompted review
Reply from DCENT wallets
Dear Sean
Thank you for your great feedback on the D’CENT Biometric Wallet.
We’re glad to hear that you find it the best wallet on the market and that the biometric feature is easy and convenient to use. Making security simple and user-friendly is very important to us, so your comments mean a lot.
We appreciate your support and hope you continue to enjoy using your D’CENT wallet.
- The D'CENT Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.