dbrand Reviews 13,456

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 1,210 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality and design, highlighting the durability and protective features of cases and skins. Many appreciate the ease of installation for screen protectors and the overall user experience, often noting the aesthetic appeal and customizability of the items. The customer service is frequently described as exceptional, with people commending the prompt and helpful responses to issues. However, some customers expressed dissatisfaction with certain aspects of their orders, particularly regarding shipping delays. A few people also reported issues with the scratch resistance of some products, finding that items showed wear quickly despite being advertised as durable. Additionally, some reviewers noted concerns about the protective capabilities of certain cases, specifically regarding camera and screen protection.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and design. Customers frequently praise the high... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of products, noting... See more

Customer service

Users describe positive interactions with customer service, often highlighting their responsiveness,... See more

User experience

People report positive experiences with the user experience. Many consumers praise the easy installation,... See more

Order

Consumers find order experiences to be ambiguous. Many customers report positive experiences, such as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The Ghost 2.0 case I bought for my S25 Ultra is the best designed case I've ever owned. It looks great and it has super strong magnets and one of the few that also works with all magsafe accessories i... See more

Company replied

Rated 4 out of 5 stars

i love their grips for steam deck but i bought a screen protector for the steam deck an it left a horrible unfixable bubble on the corner due to the adhesive. i got one for my rog ally x an the thing... See more

Company replied

Rated 5 out of 5 stars

5/5 excelent service and after buy support. I ordered a genuine leather cover for my MacBook which arrived with a defect so after a reply with a picture of the issue Dbrand told me they will send me a... See more

Rated 5 out of 5 stars

Update: Dbrand reached out to me quickly and offered to refund my custom fees. I ordered a Pixel case, skin, and screen protector and this far have really enjoyed the products. However I'v... See more


4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

5-star
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1-star

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love it.

Love it.
My basically brand new s23 ultra fell over 15meters of height in Turda Salina Romania (A romanian salt mine)
And the grip case with the LTT skin literally didn't even get a scratch, same with my phone. no damage at all.
The quality is great and the packaging makes me feel like i am unboxing a porsche

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Customer Service

Dbrand has stellar customer service! I made a mistake with my order and even though it was 100% my fault they made it right within 24 hours. This is a company that can be trusted to go above and beyond to make their customers happy.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Products

I've been a Dbrand customer for a while now, and they continue to impress me with every order. I've purchased multiple cases from them and the quality has been consistently outstanding.

My most recent purchase was a controller attachment for the Nintendo Switch 2, and it works perfectly. What really stood out this time was the fulfillment speed. I placed my order at 8 AM and it was processed and ready to ship before noon the same day for international shipping. That's exceptional.

From product quality to the shopping and shipping experience, Dbrand delivers at every step. Highly recommend this company and everything they make.

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Awsome Obsidian MacBook Pro Skin

I ordered a few years ago, and after some big scratches that were thankfully caught by the skin instead of the actual laptop, it was time to reorder. I even got the same design as back then, and was pleasantly surprised that the quality and design improved even more since my last purchase. I could apply it even more easily than before and was overall really happy with it. The little jokes scattered throughout the website and emails really made ordering more fun. Also, shipping to Germany was no issue at all.

28 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing!

I was skeptical on ordering from a brand i havent really heard of before but once I looked at the products, read reviews I made the quick decision to buy a case for my Samsung zflip7!
The cost was comparable to others on the market however the look and feel of Dbrand cases PLUS the customization of the skins really sold it for me as most of the other cases are black or clear which lets be honest is ugly.
Once getting the case, which was very quick, it was easy to put on and put the skin on too. The packaging was beautiful.

4 May 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Experience with dbrand

I’d like to thank Robot 039 from dbrand for the excellent support. They were very helpful, professional, and quick in resolving my issue. They followed the situation carefully from start to finish and provided clear and friendly communication throughout the process. Really great customer support and a very positive experience overall.

19 April 2026
Unprompted review
Rated 5 out of 5 stars

One of my favorite brands!

One of my favorite brands!

Fantastic looking and feeling products, very protective cases and screen protectors, and the best customer service I’ve ever received from an online retailer.

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Best screen protector ever

This is the best screen protector ever! I cant even tell that I have a protector on my phone because it feels like the actual device's screen. Super easy to install with no bubbles and a bonus that it comes with 2! Will recommend all the time and will definitely be a repeat customer 👌

2 May 2026
Unprompted review
Rated 1 out of 5 stars

No Support At All

If you get a faulty product its ggs. They have no customer support system its all bots. Manufacture warranty? Unheard of.
If you have an issue with them just call your bank and ask them to chargeback.

2 May 2026
Unprompted review
dbrand logo

Reply from dbrand

Hey Human,

Thank you for sharing your feedback. After reviewing the conversation you had with our support team, it seems that you were not able to provide any proof of purchase regarding your product. Without proof of purchase, we unfortunately are unable to provide further assistance - this documentation is a standard requirement across the industry to verify warranty eligibility and product ownership.

Should you be able to locate the requested documentation or retrieve a copy from Best Buy in the future, please reach back out to us and we'd be happy to provide further assistance. We appreciate you taking the time to leave a review.

Rated 4 out of 5 stars

Exceptional case and service! With one complaint...

The Ghost 2.0 case I bought for my S25 Ultra is the best designed case I've ever owned. It looks great and it has super strong magnets and one of the few that also works with all magsafe accessories including rectangular ones due to how they designed it. And the moment I had an issue with it dbrand sent me another one free of charge. Can't beat the case or their amazing customer service. Other than their forced snarky/quirky/rude persona. I'm not a fan of that.

7 May 2026
Unprompted review
dbrand logo

Reply from dbrand

Hey Chad,

Thanks for taking the time to leave your review. Though we're glad to hear you're happy with the Ghost 2.0, we'll forward your feedback to the appropriate teams regarding the voice and tone of our communications.

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