dbrand Reviews 13,380

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, noting their durability, premium feel, and precise fit. Many consumers highlight the excellent user experience, from the well-designed packaging to the ease of installation and the overall aesthetic appeal of the items. The customer service is frequently described as outstanding, with people appreciating the quick, helpful, and generous support they received for various issues. However, some customers were not happy with the quality and longevity of certain products, specifically mentioning issues like cases cracking or skins not aligning properly. A few reviewers also expressed dissatisfaction with the customer service, citing slow responses or a lack of resolution for their problems. Additionally, some people mentioned long delivery times for their orders.

What people talk about most

Product

Customers generally express satisfaction with the products, highlighting their high quality, durability, and... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of products, noting... See more

User experience

Users describe positive interactions with the overall user experience. Many customers highlight the seamless... See more

Customer service

Consumers generally express high satisfaction with customer service, often describing it as "world-class,"... See more

Order

Reviewers mention ambiguous feedback about order experiences. While some customers praise the brand for... See more

Based on these reviews

Rated 5 out of 5 stars

I've ordered two items from dbrand, in 2024 and 2025. Both are exceptional in quality, look and feel. (Clicky buttons are sooo satisfying.) This last time, one piece was missing. They responded quickl... See more

Rated 5 out of 5 stars

High quality products from a company that is committed to that quality. They do the right thing, like lose millions of dollars in Ghost cases to remake and ship them free-of-additional-charge to previ... See more

Rated 5 out of 5 stars

Got the Killswitch case for my ROG Xbox Ally X. It is almost the same size as the device which makes packing it for travel so much easier than the other case I originally bought. Great grips too, ma... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ I recently bought a clear case for my Samsung Galaxy S24 Ultra from dbrand and the whole experience has been excellent. The first thing that stood out was the packaging. It arrived in ve... See more


4.4

Excellent

TrustScore 4.5 out of 5

13K reviews

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Replied to 94% of negative reviews

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Rated 2 out of 5 stars

Status: 5-Star Product, 2-Star Shipping [Error 404: European Hub Not Found]

As a Carbon-Based Lifeform who loves custom gear, I really appreciate the Robots' vision. The skin concept is great, though I find the full-body skins make the buttons unusable and too thick to put a case on the iPhone 17 Pro Max.

The Tank Case is impressive—very well-engineered. While the price is high, the quality on my S26 Ultra makes it feel worth it. Similarly, the Ghost Case pairs perfectly with a back skin on my Pixel 10 Pro XL, though the camera skin on this model is a nostalgic tribute to the Pixel 9 Pro XL’s thicker bezels.

However, the reason for my 2-star rating is the logistics. 64 62 72 61 6e 64 20 69 73 20 77 61 74 63 68 69 6e 67. Please, expand your manufacturing to Europe! Your products are wonderful, but I cannot justify waiting over three weeks with a caseless phone. Fix the shipping times for your European meatbags, and you'd be a 5-star brand.

1218151220

26 March 2026
Unprompted review
dbrand logo

Reply from dbrand

Hey Human,

Thanks for sharing your feedback - we understand that worldwide shipping can take longer than expected, and we appreciate your patience and dedication to us. We'll be passing this on to our logistics team for further consideration.

Rated 5 out of 5 stars

Great product

Everything about the company and product, good quality, easy to use, fair price, fun, and it worked, also the shipping and delivery was fast.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

I was being a bit reckless and I landed…

I was being a bit reckless and I landed my phone in quite a precarious predicament. It was hit by multiple cars. The screen protector saved the screen perfectly. It was still flawless. Their ghost case took some damage but protected my phone to an amazing level. It suffered a bit of unsightly damage to its backside but I think we can all admit that was likely due to all the cars and not a failure on the part of the case! I love dbrands snarky style, and the quality of their products is top tier.

21 March 2026
Unprompted review
Rated 5 out of 5 stars

10/10

My partner and I got the grip ones.
1. The colors look better compare for when you see them on the website. Flashy, pretty. Is like a type of skin for the case and I was scared on how was gonna make the case feel but is like is just came with it on. Kinda tricky to put them on but with my partner's help was able to put it on the case so that's is more a me thing.
2. The phones are well protected. My S26 Ultra feels well snuggled, doesn't wiggle and the buttons are soft so you don't struggle to press them. The tiny issue is for the Z Flip 7, the case that protects the top half when is open while flipped kinda slides a little bit if you are not careful. Would be nice to have some magnets to have it in place like when is open. Definitely planning to buy more with other colors!

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Genuinely one of the best

Genuinely one of the best companies I have had the pleasure of dealing with nice I brought the official kill switch case for my Rog ally Xbox x and it broke a replacement was on the way which in the same week I have also sustained damages to my skins with out any problems or negligence they where replaced. This is why I will always use dbrand for my devices 10/10

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Overpriced and not worth the money

Overpriced and not worth the money. Tons of other companies doing better skins for much cheaper whilst still using 3M quality

18 March 2026
Unprompted review
dbrand logo

Reply from dbrand

Hey Ryan,

Thanks for providing us with your feedback, though we're sorry to hear about your dissatisfaction with our products. We pride ourselves on the design and durability of our products, and we'd like the opportunity to make this right with you.

Please don't hesitate to reach out to our Support Team directly at robots@dbrand.com so we can properly assess the situation and provide a solution.

Rated 1 out of 5 stars

Product maybe premium, delivery is ground...

You would expect from premium merchandise, as these cases are not in your average price range, a delivery service at par. Shipping within the US should not take more than 3-4 days top. I ordered 3 days ago and shipping has not been received by carrier or has not been scanned. Received my device from Verizon and I ordered it after ordering the case. Just got update on order, it'll be an 9 day delivery, also they do deliver ground usps. I can imagine if you have to pay for it. Well that was my 1st and last order from them... they make ordering from Amazon to easy.

15 March 2026
Unprompted review
dbrand logo

Reply from dbrand

Hey Human,

Thanks for sharing your feedback. We understand the frustration that can come with shipping timelines. We expect to ship all orders within 3 business days, with our most economical shipping option to the USA delivering after a maximum of 5 business days after leaving our warehouse.

We're always looking to improve our shipping times where possible. If your order exceeded the timelines we outlined earlier, we encourage you to reach out to us at robots@dbrand.com so we can make things right with you. We appreciate you taking the time to provide feedback and look forward to your correspondence.

Rated 2 out of 5 stars

Not what I hoped for

Not the full premium case I hoped for.
Updated after 3 weeks usage:
+ Very nice design
+ Great haptic/ feel of material of grip case
-Skins are very difficult to get on straight and are very expensive (basically a sticker for 20+$)
-Case does not protect the camera as I would have expected. The frame of the case is elevated, but is almost at level with camera.. it thus sometimes touches surfaces and does not feel like sufficient protection.
To summ up. I want to love it, but I feel the camera is insufficient protected and the price is very high.

17 March 2026
Unprompted review
dbrand logo

Reply from dbrand

Hey Daniel,

Thanks for sharing your feedback with us, though we're sorry to hear that the installation process didn't go as smoothly as it should have.

We encourage you to reach out to us at robots@dbrand.com for further support - any photos of how the installation went would allow us to provide more precise assistance. That said, if you're unable to take photos, we encourage you to reach out regardless. We appreciate you taking the time to provide your feedback to us and look forward to your correspondence.

Rated 5 out of 5 stars

My experience was great

My experience was great because everything came in quick! The website was very easy to navigate. The screen protector was very easy to install; anyone can put it on and I love the case, it's not bulky but very protective

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Just snagged some new gear for my phone…

Just snagged some new gear for my phone and wow, I'm impressed! My new case feels super sturdy and looks amazing, it's definitely a game-changer. Plus, the screen protector was a breeze to put on and totally bubble-free, which is a miracle in itself! Everything fits perfectly and feels so premium, it's like my phone got a major upgrade. Seriously, if you're looking for top-notch protection and style, you gotta check these out!

9 March 2026
Unprompted review
Rated 5 out of 5 stars

If you care about precision and finish

If you care about precision and finish, this brand hits different. The skins are insanely well cut, the materials feel premium, and once applied properly, your device looks like a completely new machine. The designs are bold too — not basic, not boring. You’ll stand out.

17 March 2026
Unprompted review
Rated 5 out of 5 stars

Super easy to work with

Super easy to work with, my Grip cases for my AirPods and iPhone 17 are amazing, the shins fit great too. The ship time was what you would expect from Canada to the Southern US, I absolutely love their marketing. I’d give 10 stars if I could.

16 March 2026
Unprompted review

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