Daymans DIY Reviews 

196
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers appreciate the incredibly fast delivery service, with many household and garden goods arriving on the exact same day they are ordered. People frequently mention that the local staff are exceptionally friendly, polite, and always willing to go out of their way to help customers. Some reviewers were not happy with delivery communications, noting that they could not track their parcels online or receive advance messages before drivers arrived at their homes. Buyers explained that having more precise shipping updates and notifications would make planning around the daily arrival times much easier.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting exceptionally fast shipping times... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive in perfect condition and... See more

Service

Users describe positive interactions with service, highlighting excellent communication and very helpful... See more

Order

Clients share positive opinions on order, highlighting exceptionally fast deliveries and user-friendly online... See more

Staff

Reviewers mention positive feedback about staff, consistently describing team members as kind, courteous, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was my first time using Daymans DIY, and wow what incredible service. Ordered some logs and coal on Saturday morning and it was delivered within a couple of hours!! to say this exceeded my expe... See more

Company replied

Rated 5 out of 5 stars

A lovely local shop (the best in Leicester) caters for all your DIY & Gardening needs with a wide range of products at a reasonable price. The staff are friendly, professional and willing to help you,... See more

Company replied

Rated 5 out of 5 stars

I needed varnish for a couple of small jobs and going to a big hardware shop and looking round is not an option. How easy is it to look on Daymans website, find what I need, place my order on line and... See more

Company replied

Rated 5 out of 5 stars

I love this shop. The customer service is old school, just the way it should be. Seriously, support this lovely local retailer as much as possible. Both in person and online services are tip top.... See more

Company replied


Company details

  1. Do-it-Yourself Shop
  2. Hardware Store
  3. Lumber Store

Written by the company

Daymans DIY is a family run DIY and hardware store which has been based in the heart of Leicester since 1928. Our business has been handed down through generations of our family. Founded by William Edward Dayman in 1928 on the same road that we are based today. The shop is currently ran by Steve Dayman (3rd generation) & son Adam Dayman (4th generation). Excellent personal customer service is at the heart of our business and we always have the kettle on and a hot cup of tea for anyone who comes to our store. Whether its to have a brew whilst they wait for their order or to have a browse around the shop. Many of our customers have become friends over the years and we know them by name as they know us. Our shop is an Aladdin's cave of DIY and hardware including: Tools, Paint, Electrical, Building Materials, Plumbing, Garden Materials and more. We currently have over 5000 products on our website which is constantly growing. Our website and customer service are managed solely in house to offer the best service possible. We offer a number of bespoke services such as bespoke builds and free timber cutting.


Contact info

4.8

Excellent

TrustScore 5 out of 5

196 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(196)

90 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Staff are courteous

Staff are courteous, helpful and efficient. Packaged well and on time. Always recommend.

21 January 2026
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Reply from Daymans DIY

Thank you so much for your 5 star review we really appreciate it!

Rated 5 out of 5 stars

Bluespot Easy Wheeler Folding Trolley

Found exactly what was wanted on Daymans website, placed the order and it was delivered to the door within two days. Superb service.

31 December 2025
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Reply from Daymans DIY

Thank you so much for your 5 star review we really appreciate it!

Rated 5 out of 5 stars

Everything you could hope for from hardware shop.

Everything you could hope for from a hardware shop. Huge stock - friendly, knowledgeable staff happy to give advice to amateurs like me, and reasonable prices.

13 December 2025
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Reply from Daymans DIY

Thank you so much for your 5 star review we really appreciate it!

Rated 3 out of 5 stars

The product is not same as i ordered…

The product is not same as i ordered item which is different brand and different origin and also much cheaper than i expected. But thankfully the customer service is quite excellent, it helped me to process refund process soon. But you should have a look what you paid and the product received is it the same.

16 December 2025
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Reply from Daymans DIY

Thank you so much for your review and we were glad we could sort this out for you.

Rated 5 out of 5 stars

Great business

I needed a specific size of MDF they were so helpful sorted it all via email then I went in to collect the same day 😁 I don’t know much about pricing but I was more than happy with the cost so I would say good value for money

10 December 2025
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Reply from Daymans DIY

Thank you so much for the review Amy we really appreciate it :)

Rated 5 out of 5 stars

The best local independent hardware…

The best local independent hardware shop around friendly helpful and pretty much everything you need in shop and if on a very rare occasion they don’t have it then they will order it for you also their home delivery is 10 stars I’d be lost without them

28 November 2025
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Reply from Daymans DIY

Thanks so much for the review Angela we really appreciate it!

Rated 3 out of 5 stars

Limited shipping options

There seemed to be a bit of a delay dispatching the item.
Also you only offer us and Australia for overseas shipping. This means I needed to use a re-forward option to ship to NZ. This adds to cost and delivery time. My guess is that if you can ship to Australia it should be similar effort to ship to NZ.

25 November 2025
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Reply from Daymans DIY

Hello Ed thank you for your review. With international orders we can send anywhere in the world but we just ask our customers to get in touch with us so we can calculate the postage. We have over 5000 products and with postage rates changing frequently we find this is the best way for us to offer the most competitive prices. So if you would like to order with us again just let us know and we can calculate a price to ship to NZ for you. All the best Adam Dayman

Rated 5 out of 5 stars

Shop locally - great choice and service !

I needed varnish for a couple of small jobs and going to a big hardware shop and looking round is not an option. How easy is it to look on Daymans website, find what I need, place my order on line and the goods are delivered to my door the same day ! Competitive prices, so I shop locally and will do again. Try it - you won’t be disappointed !

21 November 2025
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Reply from Daymans DIY

Thank you so much for your review we really appreciate it!

Rated 4 out of 5 stars

The staff is incredibly friendly and…

The staff is incredibly friendly and supportive, offering great value—what else could you desire?

22 November 2025
Unprompted review
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Reply from Daymans DIY

Thank you so much for your review Monique. What would you like to see from us to get a five star review from you? Thanks Adam

Rated 5 out of 5 stars

Amazing service

This was my first time using Daymans DIY, and wow what incredible service. Ordered some logs and coal on Saturday morning and it was delivered within a couple of hours!! to say this exceeded my expectations is a massive understatement.
Shows what service you get when supporting local businesses. Thank you very much.
In the words of the Terminator "I'll be back"

15 November 2025
Unprompted review
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Reply from Daymans DIY

Hi Chris thank you so much for your 5 star review and using us for the first time! We are so glad you will be back! Hasta la vista baby!

Rated 5 out of 5 stars

Amazing service

Amazing service as always only placed the order the night before and it promtly arrived first thing

25 October 2025
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Reply from Daymans DIY

Thank you so much for your review and we hope to see you again :)

Rated 5 out of 5 stars

Love Daymans DIY!

Love Daymans DIY they are always so kind and helpful and they have such a good knowledge base to help with any problems or questions you have. And if that's not enough, the prices are great as well as the service too. Been using them for years.

7 October 2025
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Reply from Daymans DIY

Thank you so much for your five star review, we really appreciate your support!

Rated 5 out of 5 stars

Great items

Great items at great prices and fast delivery and service

27 September 2025
Unprompted review
Daymans DIY logo

Reply from Daymans DIY

Thank you so much for your five star review, we really appreciate your support!

Rated 5 out of 5 stars

I love this shop

I love this shop. The customer service is old school, just the way it should be. Seriously, support this lovely local retailer as much as possible. Both in person and online services are tip top. 5 stars to all the employees. Keep things local xx

20 September 2025
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Reply from Daymans DIY

Thank you so much for your fantastic review we really appreciate your support!

Rated 5 out of 5 stars

Great service

Great service, great product.

17 September 2025
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Reply from Daymans DIY

Thank you very much for your review we really appreciate your support!

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