Daylight Company  Reviews 

1,390
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 255 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the excellent quality of their products, especially the lamps, which are described as sturdy, well-made, and offering various light color and brightness options. Customers appreciate the ease of ordering through a great website and consistently highlight the excellent and speedy delivery service, often noting that items arrived on time and well-packaged. Many find the products perfect for hobbies like quilting, cross-stitch, and reading, with some specifically mentioning the benefits for those with visual impairments, making tasks easier and more enjoyable. However, some people mentioned issues with product durability, such as a pole snapping or a charging unit failing after minimal use, and a few experienced problems with customer service regarding proof of purchase or inconsistent light functionality. There were also occasional complaints about a lack of communication regarding order confirmation and delivery tracking, leading to uncertainty about arrival times.

What people talk about most

Product

Consumers find products to be positive, with many reviewers praising the excellent quality and functionality... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as excellent, well-made, and... See more

Delivery service

People report positive experiences with delivery service, often highlighting quick and speedy delivery times,... See more

Order

Customers consistently note positive experiences with order, highlighting the simplicity of the ordering... See more

User experience

Customers had positive experiences with user experience, finding products easy to assemble, charge, and use,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been dithering for some time in whether it is worth getting a daylight lamp. As a tailor I need good lighting for drafting patterns, colour and pattern matching and hand sewing. The very dark aft... See more

Rated 5 out of 5 stars

I have older eyes and need reliable lamps for my hobbies like quilting and counted cross stitch. My new lamp arrived just as my old one was going out, so it was timely and exactly what I needed. Great... See more

Rated 5 out of 5 stars

I bought a lamp from the Daylight Company for my elderly mum, who suffers from age-related macular degeneration. I/we are very satisfied. The lamp is sturdy, has a perfect size, and is very sui... See more

Rated 5 out of 5 stars

First time shopping with The Daylight Company. Really chuffed with the wafer thin light pad and my magnificent pro magnifying lamp. Top notch quality. Would highly recommend their products and service... See more



Company details

  1. Lighting Manufacturer

Written by the company

The leading market innovator in task lighting since 1987. Founded in London, we were borne out of a need to replicate natural daylight indoors 💡


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.5

All reviews

(1,390)

261 reviews in the last 12 months

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Rated 5 out of 5 stars

replacement cord

the replacement cord I ordered arrived quickly and got me back to crafting. I had lost part of the cord when I moved. so sad. But now I;m up and running again and I love my lamp.

6 February 2026
Rated 1 out of 5 stars

Terrible Customer Service (Re; Problems Daylight Lumi LED…

Had problems with my Daylight Lumi LED light not working. There was no help for trouble shooting on the website. I did not know what the problem was so I called Daylight Customer Service in the US. I had to call 15-20 times before the call did not "fail" and went through. I got a bored cranky know it all Daylight rep (the phone number was listed as in Texas) who was not help and knew nothing and then was irritable and cranky about my call (which totally was a POOR representative of your company).
I decided to order a new transformer and trouble shoot my light issues alone. After NOT receiving an order acknowledgment from your website NOR did I get the transformer (waited 2 weeks), I called Daylight customer service again. I again had to call repeatedly to not have my call "fail" and I again got the same irritable and rude Daylight Rep (what are the chances??). She insisted the problem was on my end and if I had successfully purchased it, I would have gotten an acknowledgment and told me to look on my credit card receipts. I used a business card and had no way to see the charge so since I did not get a Daylight order acknowledgment, I then re-ordered for 2 transformers this time so I would not have to deal with Daylight Customer service again. Then I DID get an emailed acknowledgment. Then lo and behold, I get a package with 1 transformer in it and then 4 days later, got a package with 2 transformers in it.
I LOVE my drafting board Daylight Lumi LED but your rep in the US from Texas as GOT TO GO!! Horrible representation (and NO help) of a company that I love.

29 January 2026
Rated 5 out of 5 stars

Great assistance with identifying correct replacement cord!

I was delighted to discover there was a replacement cord available for an older lamp. Daylight Company was most helpful in identifying the correct one. My order was processed quickly, with only slight delay in delivery due to the crazy winter storms throughout the country. It would have been helpful if they let me know (email?) about the delay.

23 January 2026
Rated 3 out of 5 stars

Updating review to more stars

I previously rated one star and here to update to three stars. I hadn’t received tracking info but then the light arrived after I wrote the first review. The magnifying floor light was easy to assemble and is very bright which is great for my close up embroidery work.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

My last two magnifying lamps

My last two magnifying lamps, one was a rechargeable and after about 8 years it started losing its charge after about 3 hours which was fair enough. I bought another one the same but after a couple of days the pole snapped as it was only plastic. I bought a Daylight as a replacement and I absolutely love it, it it brilliant.

29 January 2026
Rated 1 out of 5 stars

Daylight Company crappy product crappy service

The Halo Go has a charging unit that failed after 5 uses, just out of store returns period. Daylight Company did not respond to initial online contact form. Won't even consider addressing the issue without proof of purchase, video, photos. I don't have the original store receipt but I do have the non-working light and I don't have the $129.00 I paid for it! Look at their website. It's all hype and no substance.

6 February 2026
Unprompted review

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