Daylesford Organic Reviews 1,879

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 1,118 reviews, reviewers had a great experience with this company. Customers consistently praise the quality of the products, finding them delicious, wholesome, and effective, ranging from food items to household cleaners. The service is frequently highlighted as excellent, with many appreciating the ease of ordering and the overall positive experience. Reviewers often note that delivery is quick, well-packaged, and arrives in perfect condition, ensuring freshness and product integrity. However, some people experienced issues with their orders, including delayed deliveries, damaged items upon arrival, or products with imminent use-by dates. A few customers also mentioned excessive packaging or problems with specific product quality, such as dried cheese or liquid jam.

What people talk about most

Product

Users describe positive interactions with product, highlighting a great variety of world-class and... See more

Quality

Consumers generally report positive experiences with product quality, with many praising items like diffusers... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the quick and fast delivery times,... See more

Order

Customers had ambiguous experiences with order, with many praising the ease of ordering and quick delivery,... See more

Service

People report positive experiences with service, often highlighting the care and attention given to every... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have tried two of the soups that I ordered and they are delicious, full of wholesome ingredients and they are freezable. They arrived in perfect condition with cool bags to keep them fresh. I wou... See more

Rated 5 out of 5 stars

I’m thrilled I finally purchased their Detergent and Conditioner which I confess I’ve been a bit cynical about. They show amazing results on towels/linen etc. my sweaters appear like new too. Well do... See more

Rated 5 out of 5 stars

I purchased the natural multi surface cleaner and refill. The order was received super quick and well packaged. The bottle is beautiful and looks nice out on my work top. Most importantly the s... See more

Rated 5 out of 5 stars

My purchase was a gift (unfortunately - my fault - I managed to put the account in the donee's name). The recipients were absolutely delighted with the hamper, which was the most perfectly suited for... See more


Company details

  1. Organic Food Store
  2. Cafe
  3. Home Goods Store
  4. Organic Farm
  5. Organic Restaurant
  6. Organic Shop

About Daylesford Organic

Written by the company

NEW ARRIVALS GROCERY HOMEWARE HAMPERS CONTACT US

Our Philosophy

At Daylesford, we’re dedicated to growing, producing and cooking seasonal, organic food. It must be fresh, and full of flavour, packed with the many vitamins and minerals that come from natural food, picked and eaten at its peak.

As part of a mission to reverse the industrialisation of our food and the pollution of the land that nurtures it, we practise organic, sustainable framing with far less pesticides and herbicides on our crops. We do not use artificial growth promoters and hormones on our animals, and maintain the highest welfare standards.

Above all, we believe that when people eat natural, organic food, they can taste the difference. It’s a chain of goodness that begins with healthy soil, and finishes with healthy animals and people.

Our Farmshops

From high-quality larder staples to indulgent treats for special occasions, our farmshop shelves are full with fresh seasonal fruit and vegetables from our organic Market Garden, artisan bread made by hand in our own Bakery, award-winning cheese from our Creamery and fresh organic meat from clover-rich pastures.

Our Homewares collections are made by makers who are as passionate about sustainability, quality materials and elegant design as we are to create one-of-a-kind items for your homes and gardens, from the softest linens to the signature scents of our home fragrance range.

Our Cafés

Our organic cafés are the natural showcase for what we do on the farm. Here, our chefs make our produce the star of each plate, with seasonally changing menus and daily specials highlight what’s good to eat right now.


Contact info


4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Rose diffuser oil

Great product and excellent service from the online site. The Reed diffuser oil was delivered quickly and very well wrapped.

13 April 2026
Rated 3 out of 5 stars

The delivery was late so had to buy…

The delivery was late so had to buy additional product from another shop and the packaging comes with far too much shredded paper to pad out / protect the items shipped. I'm not sure what I am meant to do with all of that as if you stick it in your recycling it will blow around the neighbourhood

5 April 2026
Rated 3 out of 5 stars

Lovely produce

Took a very long time for my order to come, but they did tell me there had been a transport problem over Easter so I was grateful for this. Im very happy with my pumpkin bread. A slice in my bag makes a great snack when Im out and about.

30 March 2026
Rated 3 out of 5 stars

Disappointed tea for two

My wife and I visited on Friday 17th and ordered tea for two. We asked for white sugar and was told only brown sugar and sweeteners were available. When my wife asked Daylsford’s website why there was no white sugar available the reply was
White sugar was not organic. This is incorrect. White granulated sugar can be certified organic, organic white sugar is derived from sugarcane or sugar beets grown without synthetic pesticides, fertilisers, or GMOs. It is refined without bone char or harsh chemical bleaching agents, often appearing less ‘pure white’ than conventional, highly processed white sugar.

17 April 2026
Unprompted review
Rated 2 out of 5 stars

Poor service

Delivery of my purchase was delayed by a day , there was no notification from Daylesford. I had to contact customer services and the attitude from the person I spoke to was not what I expected. DPD never contacted me when the parcel was delivered as I wasn’t at home and was left at the doorstep in full view. Don’t think Carol Bamford would be too impressed.

1 April 2026
Daylesford Organic logo

Reply from Daylesford Organic

Hello,

Thank you for your review. 
We are sorry to hear that you were disappointed with the customer service. 
If you wish to discuss this further with a member of the guest services team, please do contact them on 01608 692871 or via email on guest.services@daylesford.com and we would be delighted to assist. 
We do hope that this can be rectified and you continue to shop with us.

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