David Lloyd ClubsReviews 

Great customer service, quick and efficient by Mohammed Hussain

Beth has been fantastic throughout the process of joining David Lloyd Woking. She was incredibly friendly, welcoming, and helpful, making everything easy to understand and straightforward to set up for both me and my young grandson.
Her support and professionalism made us feel really valued from the start, and we're both excited to begin enjoying everything the club has to offer. We are especially looking forward to spending quality time together, taking part in the activities, and making the most of the excellent facilities.
A big thank you to Beth for making our joining experience such a positive one. We can't wait for all the fun times ahead at David Lloyd Woking! 😊

Very expensive club. Low staffing levels. Everything done via David Lloyd app so not very personal. General maintenance poor. Class instructors are good but often run late. Car park spaces too narrow for the larger cars favored by members and with too few parent and child spaces getting small children in and out is tricky.

For the amount of money we are paying every month there could be a lot more cleanness around the whole area of the gym There seems to be a shortage of staff.

The staff are lovely, always a hello at reception, equipment is clean and facilities are fantastic for families. Highly recommended!

Great food, and services, gym has everything you need equipment wise.
Towels are a little small and the steam room isn’t very steamy. Sauna is great tho.
Could do with a better drinking fountain by poolside to fill bottles.

As a returning member who’s tried various other gyms this is a great club with something for everyone. Staff are friendly and the club is always upgrading facilities.

Lucas Gouldbourn, Member Support Team at David Lloyd Club, Colliers Wood, was very helpful, friendly and efficient. He dealt with my query in a very professional way and resolved my request very quickly.

wouldn't recommend it to anyone. Massively overpriced and due to them signing up and taking on too many people, the whole place is overcrowded in every area.

They make you give a 3 month notice peroid for some stupid reason.

Can’t even park and half of the facilities don’t work, spa is dirty and steam rooms barely have steam. Plus the working relationships between staff seem…strange…

they have emailed me 8 times since cancelling and i have unsubcribed and now getting emails from another email address! told them to go away to no response.

The reception staff are really friendly , Jack was really friendly and welcoming

Keely & kerrys classes are always great & greatly missed when they are on holiday
BUT
Not happy when they are on holiday though
That there is no substitute teacher for a dance class or even an offer of another class .

Having been a member of David Lloyd Gloucester for over 8 years I have been extremely impressed with the significant progress I have made in my fitness, strength, balance and flexibility since joining. This has been achieved by attending a wide variety of classes over the years led by brilliant and motivational instructors who attempt to get the best results out of you in their classes.
All the staff are friendly and welcoming and it's great to meet and chat with members who are on a similar journey to myself.
After the classes I enjoy relaxing in the new spa garden as well as swimmimg in the outdoor pool.
I attend classes at the club regularly and the cost is well worth it to me for the health and fitness levels I now enjoy and live with.

Superb coaching in a friendly encouraging enviroment. Every session the coaches really ensure that all members engage and participate.

A huge thank you to Lewis at Dudley for the outstanding care he showed my son after he had a funny turn following training.

Lewis was incredibly attentive, stayed calm throughout, made sure my son was comfortable, treated him appropriately, and reassured him while keeping him calm. Most importantly, he stayed with him the entire time until we arrived to collect him, making sure he was safe and well looked after.

As a parent, it was so reassuring to know my son was in such caring and capable hands. Lewis is a real credit to your team, and we are extremely grateful for the kindness, professionalism and genuine care he showed. Thank you again.

I joined David Lloyd Norwich recently, and one of the main reasons I decided to become a member was the welcome and support I received from Connie.
From my very first visit, she was friendly, approachable and genuinely interested in helping me find the right membership rather than trying to sell me one. She patiently answered every question I had, explained everything clearly, and made me feel valued from day one.
Since joining, she's continued to be incredibly helpful, responding promptly to emails and going out of her way to assist whenever I've needed advice. That level of customer service is becoming increasingly rare and deserves to be recognised.
Connie is a real credit to David Lloyd Norwich. If the standard of service she provides is anything to go by, I'm confident I've made the right choice in joining the club. Thank you, Connie, for making the whole experience so welcoming and professional.

Highly responsive and helpful

David Lloyd west end is such a fun gym to be a member of. The aqua class I did today with Claire was so good. Her enthusiasm and music is great. Everyone singing and excercising at the same time.
The gym is air conditioned so you’re able to excercise in comfort. Then there’s the outside pool with plenty of space to enjoy the sun. Great place to be.

I am extremely disappointed by my experience with David Lloyd.
Before I even signed up, I made it very clear that my son has severe autism, is non-verbal, requires 1:1 support at all times, and is not fully toilet trained. I specifically asked whether the club could accommodate his needs before committing to an annual membership because I didn't want to pay for something we couldn't realistically use. I was reassured that it would be fine.
After joining, I discovered that wasn't the case at all.
When my partner's work schedule meant he could no longer use his membership, I asked for a refund just for him because paying 99 pounds a month for something he is never going to use is ridiculous, I asked whether he could occasionally accompany our son so I could attend a class with my daughter. I was not asking for my partner to use the gym for free. I was simply asking whether he could act as our son's essential 1:1 support while I accessed the facilities. Instead, I was spoken to as though I was trying to get something for nothing, which was upsetting and completely missed the point.
I was also told that if my son attempted to elope from the building into the car park or road, staff would not physically stop him. While I understand there may be policies around physical intervention, it highlighted that the club simply is not equipped to safely support children with complex needs despite assuring me beforehand that they could.
I was initially told I could remain with my son during classes, only to later be told I could only stay for 10 minutes. I also explained that he requires support with toileting, yet the expectation seemed to be that I would leave him and simply be called if he needed me. That isn't a realistic or safe arrangement for a child with severe autism.
The overall impression is that very little thought has been given to families with children who have significant disabilities. Families like mine don't want special treatment—we want reasonable accommodations that allow us to access the facilities in the same way other families can.
Instead, I have paid for a membership that I cannot properly use, and the only solution offered is for us to pay for a membership for my partner to accompany our son swimming, despite him only being there as essential support, they think me paying an extra 99£ a month for this. That isn't inclusive, and it certainly isn't what was explained before I joined.
The most upsetting part has been feeling like my family's needs were dismissed. Parents of disabled children deserve the opportunity to exercise, spend time with all of their children, and enjoy family facilities without constantly being made to feel like an inconvenience.
I genuinely believed David Lloyd would be a place that welcomed families of all abilities. Sadly, my experience has shown the opposite. I feel misled and miss sold before joining, unsupported afterwards, and deeply disappointed that accessibility and inclusion seem to stop where more complex disabilities begin.

Inez was incredibly helpful cancelling my membership after the club itself was useless. Thank you Inez.

Its fine if you're friends with the instructors, otherwise expect to be excluded from special classes that are put on such as Blaze Live - they solely give out tickets to people they want there and others aren't given the opportunity to attend. It's the same faces every single time. They pretend to do things such as 'hide' tickets to find, do raffles etc. But the reality is they tell certain people before they go into the room exactly where the tickets are so they can find them before its announced that they're hidden (I witnessed this and have been told by friends that they were also given a ticket), and there's never been a draw during the years that i was there. Only ONCE did they do a couple of bookable classes so people who didn't manage to 'win' (get given) a ticket could try to get a space. It should be the same principle as normal classes - book your place - fair enough they should limit it to one attendance per person so others get the opportunity. We all pay the same fees and should have the same access.
Dont bother with getting your kids a membership if you want to take them swimming as the kids pool is taken up with constant swimming lessons for the majority of the time, which of course cost a fortune on top of the membership fee.
The gym, pool and changing rooms should be a strict no phone policy, but I constantly see people in these areas taking photos or filming. For all of these reasons, I'm out as are several others. Oh and you have give three months notice if you want to leave!