Daisy Maison Reviews 

1,680
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, often finding them to be of good quality, sturdy, and even better than expected, making them perfect for gifts. Many people appreciate the quick delivery service, noting that items arrive promptly and are always well-packaged, ensuring they reach their destination in excellent condition. The ordering process is described as straightforward and glitch-free, with the company being very responsive and helpful, even when customers make errors in their orders. However, some customers also noted that the product quality was poor, with items appearing shallow, having wonky letters, or smelling unpleasant, not matching the website's images. A few other people also felt that the packaging was flimsy, leading to damaged items upon arrival, and experienced significant delays in delivery, sometimes making the gifts unusable for their intended events.

What people talk about most

Product

Consumers find products to be positive, with many reviewers praising the items as beautiful, well-made, and... See more

Quality

People report ambiguous experiences with quality, with many customers expressing satisfaction, noting items... See more

Order

Customers generally express satisfaction with the ordering process, often highlighting quick delivery and... See more

Delivery service

Users describe positive interactions with delivery service, with many reviewers praising the promptness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I made an error in my spelling on my order so I panicked, wrote an email but thought they might not get it in time so I rang just after 5 and they answered straight away. It was no problem and I recei... See more

Rated 5 out of 5 stars

Great little company ...responded super quick to any correspondence...and got my order out to me in time for the wedding ( which was possibly going to be a problem at the time ) for which I am really... See more

Rated 5 out of 5 stars

Seen them advertised a lot & decided to order a name sign & pebble art picture for our friends wedding. They arrived quickly & well packaged. Really pleased with them and our friends were so happy, es... See more

Rated 5 out of 5 stars

Really straight forward glitch free process and the items I ordered (personalised wedding signs) were perfect. The items came in good time and were well packaged. Great experience from start to... See more


Company details

  1. Gift Shop

Written by the company

Welcome to Daisy Maison, the home of beautiful, personalised gifts. Every product in our collection is designed, produced and dispatched by us from our studio in Lancashire. We work tirelessly to ensure that our range of beautiful, personalised gifts is forever growing, always made to perfection and guaranteed to have a little bit of wow and whole lot of love.❤️


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(1,680)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

What a poor excuse of a company

What a poor excuse of a company. I emailed the day I received my order to say I was not happy with it and this was the appalling response I got.
We replied to your email regarding this yesterday.
There is nothing wrong with the picture you have received.
If you are unhappy with the item, you are welcome to return this for a full refund

4 September 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely love Daisy Maison gifts

I absolutely love Daisy Maison gifts, it’s brilliant that you can personalise them, the pebble pictures are gorgeous, this will be the 3rd one I’m ordering. 😁

14 August 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful exquisite designs

Beautiful exquisite designs, well packaged and delivery on time. Third time I have ordered the pebble art, and I have just ordered another 3 pictures, they are fabulously made and friends I have gifted these to have been really happy

29 August 2024
Unprompted review
Rated 5 out of 5 stars

First class!

I ordered a pebble picture, last minute, and received the most gorgeous creation! Thank you so much ❤️

31 August 2024
Unprompted review
Rated 5 out of 5 stars

Lovely product great quality

The product is lovely and great quality and bigger than I expected. My address had only partly gone through with my order but I was contacted to rectify this and order was then very swiftly dispatched.

1 September 2024
Unprompted review
Rated 5 out of 5 stars

First class service

First class service. I forgot to add a wee dog on to picture and i asked in comments if that was possible…. It arrived, its amazeballs….. and has the wee dog. So pleased.

30 August 2024
Unprompted review
Rated 1 out of 5 stars

Terrible customer service!

I have received my order today which has been delivered broken. I contacted Daisy Maison immediately and I have been blocked with no way of contacting them. Terrible customer service, would not recommend.

27 August 2024
Unprompted review
Rated 2 out of 5 stars

Pebble family warning

When I received my order I was so disappointed. I had ordered a pebble family plaque to celebrate the birth of a grandchild. I ordered 2 adults figures, 1 child, 1 baby and a dog. On their order form there are tick boxes/number boxes for the make up of a family including one for "baby" What I received was 2 adults, 2 children and a dog. I contacted Daisy Maison and sent a picture and the reply was I got what I ordered - no I didn't. A second child standing is not a baby! There was no offer to rectify and no offer of a refund if they couldn't do a baby. Whilst the quality of the item was fine I now have a useless gift - waste of money.

12 July 2024
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I placed an order and paid extra for express delivery. The billing and shipping addresses on my order were different and my order was shipped to the wrong address. Whilst the print is lovely.. customer service hasn't been great. No offer of rectification. Just 'were not sure how this happened' and then ignored. Which would put me off buying from them again.
There seems to be a common theme with poor customer service from them and as you can see from the below reviews, they only reply to the positive ones. They have also been deleting my comments from their social medias.

13 August 2024
Unprompted review
Rated 4 out of 5 stars

Good service

Good service - nice item but disappointed that I had ordered the correct colour for my daughters wedding

11 July 2024
Rated 1 out of 5 stars

Cancellation was requested soon after…

Cancellation was requested soon after order because the items were no longer but it was ignored.

3 days later the seller called to say the items were already made. When the order came item it wasn't as expected. Bracelet had a big knot , very bad finish. Item is very overpriced, please don't buy.

7 August 2024
Unprompted review

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