Our experience with Dacast has been very positive. We have been clients for several years, and their platform has consistently provided a reliable streaming service for our online classes. Our studen... See more
Company replied
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See what reviewers are saying
Been with DaCast for over 15 years, since the days of VZaar. Never had a reason to leave. The system was always up and worked all the time, but what impressed me the most was how they stayed backwards... See more
Company replied
We’ve been using DaCast for several years now for our projects, and it’s been a solid experience all around. Streaming has been reliable with no major issues, and their customer support has honestly b... See more
Company replied
Be aware if you consider purchasing the annual plan. Technically, you have to mark your renewal date next year on your calendar yourself because your plan will automatically get renewed and charge... See more
Company replied
Company details
Written by the company
Dacast is the first online video platform with a complete SaaS (Streaming as a Service) approach. It offers a suite of features through cloud computing that include high definition live broadcasting, on-demand video, and paywall integration. Paywall integration is handled by a unique payment system inside the player and generates viewer login details. The platform is white-label, allowing companies to build their streaming needs on top of DaCast and embed on their site with no ads.
Contact info
Folsom Street 1175, 94103, San Francisco, United States
- 855 896 9300
- dacast.com
4.4
Excellent
94 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mary-ann was great and help me with all…
Mary-ann was great and help me with all my questions
16 March 2023
Unprompted review
Reply from Dacast
Hi Bobby, thank you for your review. If you have ay future inquiries please do not hesitate to contact our support team.
Kathryn was very quick to answer and…
Kathryn was very quick to answer and helpful on support.
16 March 2023
Unprompted review
Reply from Dacast
Hi Patt, we are happy that Kathryn could help you. Thank you for your kind review. If you have any questions in the future please do not hesitate to ask our team.
Excellent support
Excellent support. My question was answered promptly and efficiently by Daryll.
11 March 2023
Unprompted review
Reply from Dacast
Hi PBTote, thank you so much for your kind feedback. We are happy to know that Daryll could provide excellent service.
Mary Ann Concepcion was wonderful!!
Mary Ann Concepcion was wonderful!!! She solve my issue so quickly!! Thank you so much
9 March 2023
Unprompted review
Reply from Dacast
Thank you Sherra for letting us know that Mary Ann was able to assist you so efficiently. If you have any questions in the future please do not hesitate to contact us.
Works perfectly and has fast customer…
Works perfectly and has fast customer service. Mac immediately solved the problem I was facing.
8 March 2023
Unprompted review
Reply from Dacast
Thank you for letting us know about your experience, David. If you need any assistance please do not hesitate to reach out.
Streaming glitch
Daryl helped me reconnect my stream in time for the services
4 March 2023
Unprompted review
Reply from Dacast
Hi, thank you for letting us know that Daryl was able to assist you so that you can have a successful stream. Please do let us know if you need any future assistance.
Thanks for your prompt response, Marry-ann.
Marry-ann helped me a lot when I was in the middle of meeting and needed the data ASAP.
3 March 2023
Unprompted review
Reply from Dacast
Hi Rina, that is great to hear. To avoid future instances such as this we suggest checking out our playback protection.
Fast response and very helpful
1 March 2023
Unprompted review
Reply from Dacast
Hi Ady, we are glad that our support team could accommodate you efficiently. Thank you for your feedback.
Excellent support!
Thank you Mac for your prompt support! Much appreciated!
27 February 2023
Unprompted review
Reply from Dacast
Hi Toan, we are happy to hear that Mac could be of quick assistance. Thank you for your feedback.
Mary-Ann was extremely helpful and fast…
Mary-Ann was extremely helpful and fast in getting me up and running! I was super impressed with the speed and effectiveness of the customer service!
23 February 2023
Unprompted review
Reply from Dacast
We are happy that Mary-Ann could assist you so quickly and effectively! Thank you for your feedback Douglas.
Always been happy with the product
Always been happy with the product, BUT....
They are getting bigger and like a lot of greedy companies who get bigger, they are jacking prices up. Looking for alternatives now. We may drop them.
23 February 2023
Unprompted review
Reply from Dacast
Hi! We are glad to hear you are happy with our platform.
Our price plans had not changed since 2014. Since then we have added loads of new features like live transcoding, HLS ingest and enhanced security.
Like most other industries, we have also seen a pretty big increase in our costs as well. It was necessary to increase our prices on some of our plans.
We are still one of the most competitively priced platforms on the market and we think we offer tremendous value for money to our customers.
We hope that once you start comparing us with our competitors you will agree.
Mary did a great job solving my queries.
22 February 2023
Unprompted review
Reply from Dacast
Thank you for your feedback R K Videos. We appreciate you letting us know that Mary Ann was able to assist you.
Mary-Ann was very helpful in explaining…
Mary-Ann was very helpful in explaining our plan. She answered my questions fully.
21 February 2023
Unprompted review
Reply from Dacast
Thank you mcmagd for letting us know taht Mary-Ann could assist you. If you have any questions in the future please do not hesitate to reach out.
Daryll Lee was fantastic
Daryll Lee was fantastic. a was able to share screenshots and get the lag issues resolved.
15 February 2023
Unprompted review
Reply from Dacast
Thank you for your kind feedback Dan. Great to know that Daryll was able to resolve all issues.
Mac helped me with password change
15 February 2023
Unprompted review
Reply from Dacast
Hi Ben, we are happy to know that Mac was able to successfully assist you. Thank you for your feedback.
Mary Ann is very kind,
Mary Ann is very kind,
I asked many question and some of them could be very silly question to her, but She did her best and my all problem was solved.
During in the chatting she was always kind and keep very calm and professional attitude.
I will use DACAST from now on long time because your company have very professional helpers like Mary Ann.
thank you !
14 February 2023
Unprompted review
Reply from Dacast
Hi Rayna we appreciate your kind feedback. We are happy to hear that Mary Ann could assist you. Please let us know if you need any further assistance in the future.
Mac was fantastic
Mac was fantastic. Quick, detailed, to the point and used screen shots to help. Top notch service.
9 February 2023
Unprompted review
Reply from Dacast
We are happy to hear that Mac was able to accommodate you. Thank you for your feedback.
Daryll was helpful in the setup.
9 February 2023
Unprompted review
Reply from Dacast
We are happy Daryll could help. Thank you for your feedback, David.
Daryll Lee helped me twice today via…
Daryll Lee helped me twice today via chat support and was very quick to respond and help me trouble shoot a couple issues as a first time user. Knowing that there is robust and on call support builds a lot of confidence in using the Dacast more in the future.
6 February 2023
Unprompted review
Reply from Dacast
Thank you Aaron for your feedback. We try our best to be as responsive and knowledgeable as possible. Happy that Daryll Lee could help.
The technician Filbert was able to…
The technician Filbert was able to provide a solution that would get my trouble resolved.
2 February 2023
Unprompted review
Reply from Dacast
Thank you for your feedback, Jason. We are happy that Filbert could assist you.
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