daals Reviews 56,671

Avoid Daals unless you are prepared for an extremely stressful and frustrating experience.

What should have been a simple sofa purchase turned into weeks of delays, missing parts, damaged delivery issues and assembly defects.

The sofa initially arrived incomplete, with multiple essential parts missing, meaning it was impossible to properly assemble or use. I then had to spend weeks going back and forth with customer service to arrange replacements.

When the replacement package finally arrived, the courier left it dumped in my front garden after my brother missed the doorbell. I live in South London where parcel theft is extremely common, so leaving expensive furniture parts unsecured outside was completely unacceptable. The package itself was also in a terrible condition, ripped open, heavily damaged and seemingly thrown around during transit. In the process, the courier also managed to crush plants in my front garden.

Once I finally unpacked everything and attempted assembly again, there were STILL issues. The sofa modules connect using metal U-shaped brackets and the pre-installed pins on the sofa did not align correctly with the fittings, meaning the modules physically would not slot together properly. I had to spend additional time troubleshooting and effectively re-engineering the setup myself before eventually managing to force a workable solution.

At every stage, I remained patient, polite and cooperative with customer service despite the fact that this order consumed an absurd amount of time and energy for what was supposed to be a straightforward furniture purchase.

What makes the experience even worse is the company’s attitude afterwards. I was not asking for compensation, reimbursement or a refund. I simply asked whether Daals would offer a small goodwill discount towards an additional item I was already planning to purchase from them after everything that had happened.

Their response was to repeatedly insist that sending the missing parts for an incomplete order counted as an “additional resolution” and therefore they would do absolutely nothing further.

To be clear: replacing missing parts is not goodwill, it is the bare minimum required to fulfil the original order correctly.

The entire experience demonstrated poor quality control, poor logistics handling and extremely disappointing customer retention practices.

The sofa itself now looks nice now that I have finally managed to get it assembled after weeks of problems, but the actual quality is very poor and it is extremely hard and uncomfortable to sit on. Despite looking fine aesthetically, I would never order from Daals again and would strongly recommend others think carefully before doing so.

Turned up damaged. Then never give me a answer on when goods will be delivered again. Terrible service. They have refunded me minus £60 delivery fee. Had to call again to get this resolved

Bought the Amboise 3-Seater Curved Sofa with Ball Cushions before Christmas, a month or so later I noticed one of the cushions was ripped. I aware if we received it like this, as it deteriorated quickly. The area the sofa is in, isn’t used often. It’s more a show area in my home.
Daals continue to say they are still trying to get a replacement. But they continue to sell the couch online.
So if you buy a sofa and it turns up faulty, they won’t do anything about it and they won’t reimburse you.

Good quality furniture, excellent delivery from Matt and William too

Paskal and Jakub were amazing! Super friendly and took extra care delivering our parcel, on the hottest day of the year too. Thank you

Amazing service and communication. I got my delivery date wrong and 10 minutes before my scheduled delivery time I was able to speak to a customer service representative who was professional and understanding. He was able to amend my delivery preference and ensured my delivery was made. 5 stars also to my delivery driver who agreed to put the delivery in my garden as requested. Top marks alll round. Thank you guys!!!!!

The delivery ran so smoothly. Easy trackable delivery by a great team Izzy & Ibs.

Excellent customer service. Made a mistake with an order and customer service fixed the issue seamlessly.

Great delivery (and was a few days early which was great!). Delivery service was top notch - well communicated and well delivered!

I was update regularly on arrival of my delivery - guys were very polite and accommodating

The chairs were beautiful and Mike / Ryan who delivered them were so helpful! Such an easy process and really happy with the service!

Mike and Ryan made life very easy with the delivery. Slick and simple and took care of cars on the drive. Order came really quick for such a large delivery! Thanks

Extremely polite and courteous. Thoroughly explained why took photos on delivery. Explained if not right once opened how to contact customer service.

Both Amrit and Jason are a credit to Daals.

Friendly on time and informed the day before on what time

Great job from Mike & Ryan with the delivery this morning

Easy to order, prompt delivery and I am delighted with my beautiful Parasol once it arrived. Good quality item.

I ordered wrong sofa and noticed very late 11pm, in live chat Red helped me a lot!
Thank you Red

The delivery was rushed, the men were horrific and rude, they scratched our floor and marked our walls and when we asked them to take care they simply said ‘we can leave it outside if you want’. Will never order from here again and highly recommend others don’t. Wish to raise a formal complaint. The sofas were also marked

Delivered promptly .
Lovely bedside cabinets