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daals Reviews 56,667

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TrustScore 4.5 out of 5

4.3

Furniture Store
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Review summary

Created with AI, based on recent reviews

Considering 20,705 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the delivery service for its efficiency, punctuality, and the helpfulness of the staff. Many people highlight the professionalism and courteousness of the delivery teams, often noting their care in handling items and their willingness to assist with placement. The overall service, from ordering to delivery, is consistently described as excellent. However, some customers were dissatisfied with the product quality, mentioning issues like manufacturing flaws, warped cabinets, and missing parts. A few other people also felt that the customer service was lacking, citing difficulties in making changes to orders or receiving updates.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers praise the speed of delivery,... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the delivery teams, highlighting... See more

Product

Reviewers mention ambiguous feedback about product quality. Many customers praise the good quality, solid... See more

Quality

Clients share ambiguous opinions on quality. Many customers express disappointment, citing issues like... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the professionalism, courtesy, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall I was very happy with the mirror I ordered and it fills the space perfectly. The delivery was very good and ahead of schedule. The only reason it’s not five stars is that there is a slig... See more

Rated 4 out of 5 stars

Very good quality furniture at a very reasonable price. However it was quite tricky and time consuming to put together. We also thought the drawers and bedside tables were on the low side so we bought... See more

Rated 5 out of 5 stars

The experience of using Daals has been excellent. Renz (customer services) quickly turned around the change in delivery (to express) and Ian and Mikey have just delivered first thing this morning… jus... See more

Rated 5 out of 5 stars

Daals furniture is always of such good quality and the designs can be both modern and retro, fitting into all types of decor. My wife and I have bought several items over the last couple of years. Wha... See more

Company details

  1. Furniture Store
  2. Office Furniture Store
  3. Outdoor Furniture Store

Written by the company

Hi, we’re daals.co.uk and we provide beautiful furniture at better prices. We’re passionate about delivering the latest trends in home & garden furniture, at affordable prices, and delivering them swiftly to your home. Whether you're in need of sofas that are so good, fine dining furniture, bedroom furniture to make your sleep space more cosy, or home office furniture that'll have you smirking from home. There's a wide selection to choose from. All ready and available at your fingertips. Plus, with our special daals home delivery service, we'll deliver your fashionable furniture swiftly, safely, and for free!

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

57K reviews

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Asks customers to review

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Rated 5 out of 5 stars

I was helped today by ERICKA

I was helped today by ERICKA, who helped with the sizing and construction of the chairs.
Which helped me with making my decision. Which made my life a lot easier, Thank you ERICKA.

27 May 2026
Unprompted review
Rated 4 out of 5 stars

The sofa set looks great but instructions and labelling have errors

The sofa set looks great after assembling and we have been using it . However there is an error in the instruction booklet for assembling the 2 seater and 1 seater. The gas strut is shown on the wrong side in the picture. Also the numbering of the panels is wrong. I ended up spending double time in undoing and redoing because the instructions were wrong. Hope this will be corrected so other customers don’t have the same problem. Also regarding the table, it is not smooth to lift the table top to convert into dining or the other way round so I am just using it as a coffee table.

13 May 2026
Rated 1 out of 5 stars

BUYER BEWARE

BUYER BEWARE! If you miss the delivery - they charge you!
I caught the delivery guy on my ring doorbell run off, before I could answer the door. I told customer service and they still decided to fine me £60.
They also withhold rescheduling your re delivery until payment! I’ve since paid and 3 weeks on from purchase I still don’t have my order. Feels like a set up - - so they can get more money out of you!

20 May 2026
Unprompted review
Rated 5 out of 5 stars

Great delivery experience

Great delivery experience. I was updated throughout the morning and also received a phone call when the delivery was 5 minutes away. 2 lovely chaps carried the furniture into the garden. They were helpful, and incredibly polite. Overall, very pleased with the delivery.

27 May 2026
Unprompted review

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