Wiggle Cycle Insurance Reviews 

Good service when renewing insurance, still a good price for 3rd party cycling insurance.

Excellent service from real people who will go the extra mile for you. Much appreciated

I’ve had a very positive experience with Wiggle Cycle Insurance. The process was straightforward, communication was clear, and everything felt easy to manage from start to finish. It’s reassuring to know my bike is protected by a company that seems reliable and customer-focused. I’d happily recommend them to other cyclists looking for peace of mind. In special Tristan outstanding service.

Understanding staff on the phone and when answering via email towards my injuries following a cycling accident. Explained the process clearly, very professional which you only find out how good they are at your time of need thanks

The team at Wiggle is always friendly and polite. I’ve been with them for over four years and have never had any complaints. I spoke to them again today, and Tanya was fantastic—helpful, professional, and a pleasure to deal with.

I sent an email query regarding my policy that was answered very promptly by Crystal and gave me clear guidance on how to proceed. When I rang to make the change to my policy I spoke to Crystal who was very efficient yet had genuine care for the customer (me). Highly recommended.

I have had multi bike insurance with Wiggle for 7 years and up until this week, have never had to claim. Last weekend I was doored by a parked car and spent 12 hours in A&E and came home with a broken hand and of course a broken bike.

Phoning Wiggle is where my issue starts. After assessing the photos and damage report from a local bike shop, they 'advised' me to contact CAMS, a business that specializes in recovering no fault accidents and whom also take 25% of the payout!! Wiggle did say they would replace a broken lever but I would also need to pay an excess. So, basically through no fault of my own, I have multiple marks all over my bike and am unable to use it, a broken hand an unable to use that and the 'insurance' company are not prepared to do anything to help with my claim towards a third party. If they offer this little help though a no fault accident, I can't begin to imagine how bad they would be at dealing with a theft claim

It was hardly worth using this company. When it can to making a claim, my honesty was a mistake… in hindsight I should completely destroyed the frame I had snapped. Wiggle wanted to do a carbon repair instead of a replacement rending my bike without value for resale. I do not believe carbon repair is safe and a guarantee that it would be is only useful after an accident, it doesn’t prevent one from happening. This is not a risk I am willing to take.

excellent service helping get our full suspension MTB back on the road with a carbon repair.

Responsive customer service

Wiggle insurance have fantastic customer service. Their policies are clear and cycle friendly. I wanted to make a change to the policy and they were quick to come back to me and help.

I insured two Ebikes. This was really easy to do and when I did telephone with a query, it was dealt with by a knowledgeable lady, who was very efficient and made amendments whilst I was still on the phone.
Very good service. Thank you.

Deon has been excellent. Prompt responses and always easy to get hold of after my accident. Nothing was too difficult. I anticipated the process would be slow and painful but Deon/Wiggle really did a great job. 6 weeks since the crash and I have a new bike (worth pointing out there was about a 10-day delay that was down to the manufacturer and not Wiggle). I rarely get excited about giving reviews but these guys (Deon particularly) have done exactly what I needed. Bike hire for my cycling trip was covered and simple to sort out. Thanks Deon!

I have always found your staff friendly, efficient and nice to speak with. Fantastic team.

Tristan was a great help in my insurance claim, his high levels of communication, speed and assistance throughout were exemplary!

The person handling my claim, Xander-Lee, showed much patience, kindness and understanding.
The claim was handled very quickly and efficiently

First year insurance was £188 which was fine. After one year premium went up to £505 on auto renewal. Avoid unless you cancel auto renewal.

A very prompt and helpful service to resolve the situation of my stolen bike
Settlement was agreed and paid as agreed within a week of me filing the theft

I shall most certainly recommend wiggle to friends and family - thank you

Great advice easy to contact and treated like a person instead of just another customer.

I had to make a claim after I ran over a screw which embedded itself in my carbon rims. I heard back from Deon in the claims department within 48 hours of submitting my claim and had a solution just a day or so after that. I was offered a like for like replacement but opted for the 'cash' equivalent just because of personal preference not to go for hookless. The money was then in my account within 24 hours.

The process couldn't have been any simpler or quicker and Deon - and subsequently Gareth in the salvage team - made everything clear.

Would definitely recommend for insurance that covers far more than just theft.