Banner for Cybrancee

Cybrancee Reviews 658

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being polite, sweet, and incredibly helpful, often going above and beyond to resolve issues and provide clear answers. People frequently highlight the exceptional customer service, noting the team's friendliness, patience, and willingness to guide them through solutions. The service itself is described as excellent, with a smooth and easy user experience, particularly for setup and configuration, and impressive response times. However, some customers also noted that support can occasionally be slow, with response times sometimes taking days, and a few reviewers experienced problems and mistakes from the company. A small number of people also reported issues with server hosting not working and support tickets being closed without help.

What people talk about most

Staff

Users describe positive interactions with staff. Customers frequently praise the support team for being... See more

Service

Clients share positive opinions on service. Many reviewers praise the helpful and quick support, with agents... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the support team for being... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the platform's ease of use and... See more

Response time

Reviewers highlight positive aspects of response time. Many customers praise the quick and helpful responses... See more

Based on these reviews

Rated 5 out of 5 stars

I wanted to upgrade my already inexpensive hosting plan from a 6-month term to a 3-year one using a promo code. I contacted support through chat, where Juan told me that I needed to contact his collea... See more

Rated 5 out of 5 stars

I had trouble figuring out what server package to get for Minecraft and the calculator was there maybe as a guide but asking for help from the customer specialist was game changing because Juan helped... See more

Rated 5 out of 5 stars

Jason was able to calmly and clearly answer all of my questions and helped me clear up *a lot* of confusion. I'm really new to all this modding PC stuff and he was able to assist without making me fee... See more

Rated 5 out of 5 stars

This hosting company is honestly your best bet when it comes to needing a discord bot host. I’ve been using it for about a year and have zero complaints. Every time I needed help, opening a ticket was... See more


Company details

  1. Gaming service Provider
  2. Software Company
  3. Web Hosting Company

Written by the company

Game hosting made easy with high-performance dedicated servers for all your favorite games. Play online with friends without lag or interruption. 90-day refund policy! For any queries you can contact us at https://cybrancee.com/client/contact.php or email support@cybrancee.com


Contact info

4.8

Excellent

TrustScore 5 out of 5

658 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 70% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Goated Support team (Juan)

Goated Support team (Juan). Good Speeds, Good discord community and my favorite about the panels in the plugins it saves so much time just clicking 1 button to install multiple plugins at once.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Juan | Excellent Service

Juan provided excellent service and swift Reponses. Cybrancee has always provided great quality products and I can't wait to see Juan and the team succeed further.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Live chat support

I was having issues with my server not starting up, but one of the live support members named Juan talked me through how to fix it!
Juan was super helpful and direct with helping, saved me a lot of time and stress.
Thanks Juan!
-Arthur :)

18 February 2026
Unprompted review
Rated 5 out of 5 stars

I've used this platform for a while now…

I've used this platform for a while now and I have to say the customer service is second to none! I've spoken to Juan specifically a couple times to sort out some problems I had. He every time has sorted them with a human touch. 10/10 customer for life

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Jason's patient and fantasic.

Jason was able to calmly and clearly answer all of my questions and helped me clear up *a lot* of confusion. I'm really new to all this modding PC stuff and he was able to assist without making me feel dumb, even as I was continuously repeating instructions back to him lmao

18 February 2026
Unprompted review
Rated 5 out of 5 stars

assistance is great

I needed assistance twice and both the assistaints were really grat quick and precise and very well mannered.
rn I can't remember the first assistance that helped me but the second one was Lorem both really great.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Good and just a few issues

my server runs smoothly, players can join through geyser now that i’ve resolved the issue, just takes time for staff to respond to the threads :) the problem i have now is that players messages arent visible on chat. hopefully that would be resolved soon though!
UPDATE: its resolved! it was a quick fix and one of the staff helped me right away🙂‍↕️ turns out it was just an incompatible plugin!

17 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look