Cutsclothing Reviews 

I tried posting a review of the “Alpha vest”on their website, but it turns out they don’t allow any negative reviews. I was disappointed with the quality. Especially considering the high price. It’s absurd that they can charge so much for clothing that falls apart. Very suspicious indeed.

Terrible support. I tried to change the order (the size of the T-shirts) I placed just 10 minutes ago, but they told me I had to accept the package and return it to them, and only then would they send me a replacement. The support agent even blamed me as if this was somehow my fault.

UPDATE
Finally, they provided a refund and also gave me a discount code for 30 USD. Ordered a new set of T-shirts from them.

Avoid Cuts Clothing if you’re gonna need exchanges and returns. I recently had an experience I’ll never forget. I made a purchase from Cuts Clothing with a payment method of Klarna, but once I figured I needed a bigger size I packaged everything well and contacted Cuts Clothing for exchanges of 3 t-shirts and one return for a refund (pants). They received my request well and they sent me a return label but advices me to use a pickup option to leave the package on my door. But I was a little skeptical just in case they say nobody picked it up and the item is lost. So I decided to take it to FedEx myself and that’s the first disappointment in me for outsmarting their bad idea. So when I tracked the returned items to have been delivered for days Cuts Clothing did not do anything to send exchanges or even notify me for having received the items. I waited for about a week and there was nothing. So I sent the first follow up email and I received no response. I sent another email days later and still nothing. I waited a bit longer around 2.5 weeks post delivery and still nothing. No communication from Cuts Clothing. That’s when I turned to Klarna to help me out with the matter. Klarna paused my payment and reached out to Cuts Clothing but they also did not respond. They asked proof of my claim and I provided all the emails conversation and the purchase proof. At around 3 weeks when I logged into my my Cuts Clothing about Cuts Clothing had deleted my purchase history and it showed something like “you have not made any purchase yet” that buffered me. But when I click on the email with the order I’m able to review the complete order. So I took screenshots and sent them to Klarna because Cuts Clothing was denying my claim as if I’ve not done business with them. After Klarna had reviewed my emails and screenshots they knew Cuts Clothing was lying. So they reported the merchant as Cuts Clothing was not responding to Klarna’s request. Klarna sent me emails requesting evidence or my purchase and the conversation thread I’ve had with Cuts Clothing and the painful part was that each Klarna specialist who looked into my matter requested same information I had provided to each specialist that came before them. I was getting frustrated as I wondered if they ever read notes from their agents who had looked into my issue. After about 6 weeks of battling Cuts Clothing for exchanges and refund the mounting pressure from Klarna and reporting the merchant Cuts Clothing finally released refund for all items returned and did not complete my request for exchanges even though I had paid an extra about $6 for return protection. Nothing hurt me the most than Cuts Clothing acting like my claim was invalid, not responding to anyone contacted them about my claim and deleting my account to try to win this case. So know what you’re getting into when you do business with Cuts Clothing. My simple advice don’t cause yourself headaches trying to do business with them you deserve the respect other merchants show to consumers like you.

Alejandro in customer service, reply to my email immediately and took care of my issue I had.
Thank yoy for your prompt service.

High quality product and a quick response when had a order issue. Happy to recommend them many times over.

Great quality and fit. Customer service was quick to respond and help on a return. Buying more Cuts clothing for the style & fit.

I love their products and realized I love their customer service even more. I ordered the wrong size and Ivan from customer service went above and beyond to help me return and exchange it! They even extended my returns timeline during holiday season and all for no extra charge. This is how customer service should be.

I initially bought the black pleated pant..loved it so much I bought 2 other colors...I bought the wrong size..exchange was seamless. Emails were responded to promptly. Returning was easy and a new pant arrived promptly. Love this timeless, easy wear pant.

After placing an order with Cuts, USPS lost my order due to an incorrect shipping address. I reached out to the Cuts support team via email and they responded almost immediately and sent a replacement order. Stuff happens, and I was really grateful Cuts' support team was so quick to get things sorted out!

I recently purchased three pairs of the joggers. When they arrived in the mail, one of the pairs was completely different than the other two. The material was different and the fit was totally off. I reached out to the cuts team and got an immediate response back, from their team member JANZ asking me to take a few photos of the pant and the tags. Within two days, I got a response back and JANZ thanked me for my patience and sent me a new pair of pants. There was no arguing back-and-forth. JANZ took my word for what it was and the pictures I sent, And graciously shipped out another pair of pants to me immediately. In my opinion
that’s how this should go. Most other
companies would hassle you and it
would take two weeks to get what you needed. The pants fit great they are high-quality and I will definitely be Ordering again. As a matter fact, I just
received a pair of sweatpants I
purchased, and they are amazing! I will be ordering more clothing from them in the future, knowing that if there are any issues, I will be handled as a valued customer, as I’m sure they handle everyone else who orders from them.

Thank you so much to JANZ and the entire CUTS team!

Brian A
New Jersey

Sent wrong size but owned and made quick work of it.

Great products, better people.

Responsive, addressed my concerns in timely manner. Great product and service has been great

I've ordered from Cuts several times, and always a big fan of their products. Recently, I had to return a few items and I hadn't received any sort of email confirmation they were processed. In the past I've always received updates, so I figured there was some fluke or it got lost. Alejandro immediately actioned my concern and processed the refund right away. Huge help and quick service. Very grateful.

Aside from great quality, their customer service team was very helpful when I had an issue with one of the shirts I ordered!

Irene in Customer Service was excellent. She responded to my emails promptly and stayed on top of my exchange to ensure it went out promptly and to the correct address (which was different than original ship address). She was professional and friendly.

I had to complete an exchange. Employees responded to me promptly and answered all my questions. Employees were both patient and thoughtful. Excellent service!

Great customer service - I had an issue with my return - reached out and they helped me quickly and without hesitation!

I have used and ordered from this company for years. Never once have I had an issue. Until recently, I contacted them about my shipment and found out the company DHL has misplaced my package. Cuts is shipping out another shipment at no cost to me. They have great clothes and they are a great company

I have purchased a number of clothing items including shirts, jackets and pants from Cuts Clothing, and the quality of every piece of merchandise has been exceptional. I had to exchange one item recently, and my interaction with Heidi on the customer support team was outstanding. She was very knowledgeable, efficient and friendly. I will definitely make additional purchases from Cuts in the future.