Cut My Reviews 

21,625
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 5,795 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the high quality of products, noting that items are cut to precise specifications and fit perfectly for their intended use. The ordering process is often highlighted as easy and seamless, supported by excellent and efficient customer service. Many people also appreciate the fast and prompt delivery, with products arriving well-packaged. However, some customers also noted occasional issues with delivery, including delays, changes to delivery dates, or lack of tracking information. A few people also experienced products arriving damaged in transit or with manufacturing defects like incorrect cuts, wrong dimensions, or scratches.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the good quality, precise cutting, and... See more

Quality

Reviewers highlight positive aspects of quality, with many customers praising the fantastic quality of... See more

Delivery service

Customers consistently note positive experiences with delivery service, praising its swiftness, efficiency,... See more

Order

Customers had positive experiences with order, praising the ease of placing orders online and the helpfulness... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed, efficiency, and overall... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with the hardwood plyboard board supplied. No marks, no warping, no splits. All edges sound. Cut to perfection. Packaging of the first order. Only downside was a delay of one week by the... See more

Company replied

Rated 5 out of 5 stars

What an amazing experience. Yes they cut a sheet of Plexiglass to order. Did it very well. The courier managed to damage it. Megan Roberts answered the phone to me. I had informed them by email prev... See more

Company replied

Rated 5 out of 5 stars

Excellent service, quality, & value. They let us know delivery was slightly delayed due to an issue with our order picked up on the quality check, excellent from our point of view meaning the panels... See more

Company replied

Rated 5 out of 5 stars

Really fast service, good quality products and finish. Has created a beautiful space! Would 100% use again. Only slight downside is that we didn't have any physical instructions in the packaging but... See more



Company details

  1. Do-it-Yourself Shop
  2. Acrylic Store
  3. Home Improvement Store
  4. Plastic Products Supplier
  5. Plywood Supplier
  6. Wood Supplier

About Cut My

Written by the company

Who We Are

Cut My is a UK-based manufacturer and online retailer specialising in cut-to-size plastic and wood, supplying made-to-measure products for home, DIY and trade projects.

We help homeowners, DIY enthusiasts and trade professionals save time by cutting materials accurately to your exact measurements, allowing you to focus on installing and completing your project. All products are manufactured in the UK and cut specifically to order using precision cutting equipment.

We take pride in delivering exceptional work that surpasses your expectations, thanks to our fast turnaround and outstanding customer service. If something isn’t quite right with your order, our Customer Experience team is here to help and will work with you to put it right.

What We Make

At Cut My, our aim is to save you time and effort by supplying accurately cut, made-to-measure materials.

Easy Online Ordering

Our online ordering system lets you enter your measurements and instantly see your product take shape using our built-in visualiser.

Where We’re Based

We’re based in West Sussex, UK. We offer a click-and-collect service. By appointment, you can also come and take a look at our sample selection and speak to our helpful Customer Experience team.

Contact us

For Trade & Professionals

We also offer hassle-free, time-saving solutions for Carpenters, Joiners, Cabinet Makers, Furniture Makers, Builders and Developers. You can order cut-to-size sheet materials, cabinet and shaker doors online, from simple sheets cut and edged to complex CNC cut designs primed and painted, we can help at Cut to Size.

Trade

Wall Panelling

Create feature walls with panelling strips or boards cut to your exact wall dimensions. Kits arrive ready to install and paint.

Replacement Windows and Glazing

Acrylic or Polycarbonate panels cut to size for greenhouses, sheds and garden buildings — lighter and stronger than glass.

Shelving

We offer a large range of made-to-measure shelving solutions from floating shelves to shelf boards in a range of colours and finishes.

Table Tops

Protect both your indoor and outdoor furniture with clear or coloured acrylic table tops.

Splashbacks

Transform your kitchen with our range of made-to-measure acrylic, glass and aluminium composite splashbacks. We cut to any size and can include precise cut-outs for sockets and switches.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

22K reviews

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4.6

All reviews

(21,625)

5,602 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cut/My

Very pleased with the hardwood plyboard board supplied. No marks, no warping, no splits. All edges sound. Cut to perfection. Packaging of the first order. Only downside was a delay of one week by the courier DX which badly delayed project completion. Separate review (2 stars) written on their performance. My/Cut highly recommended.

19 June 2026
Cut My logo

Reply from Cut My

Hi there,

What a lovely review to receive! We’re thrilled to hear that you are pleased with the hardwood plyboard and that it met your expectations in terms of quality. It’s fantastic to know that it was cut to perfection and arrived in excellent condition with sound edges. We sincerely apologise for the delay caused by the courier DX; we understand how frustrating this can be when waiting on critical supplies for your project. Thank you for recommending us despite this setback, and if there's anything more we can assist you with, please don’t hesitate to reach out.

Kind regards,
Cut My

Rated 5 out of 5 stars

Very happy

I ordered a plastic sheet to cover the window with a slot for the air con hose. Arrived quickly and fit was correct as ordered. I've ordered another !

10 July 2026
Unprompted review
Cut My logo

Reply from Cut My

Hi Eamonn,

We're thrilled to hear that your plastic sheet arrived quickly and fit perfectly! It’s always wonderful when our customers are happy with their orders, and we're delighted you’re already planning to order another. Thank you for your support!

Kind regards,
Cut My

Rated 5 out of 5 stars

Very happy with the service

The MDF blocks I ordered were exactly as specified and delivered without issue.

28 April 2026
Cut My logo

Reply from Cut My

Hi there

We’re thrilled to hear that the MDF blocks arrived just as you specified and without any issues. It’s wonderful to know that our service met your expectations! Thank you for taking the time to share your positive experience with us.

Kind regards,
Cut My

Rated 5 out of 5 stars

Honestly cannot fault them

Honestly cannot fault them. Nice and simple process, plenty of different options to fit your needs. Bought to protect my desktop. Fits perfectly. No issues whatsoever :).

2 June 2026
Unprompted review
Cut My logo

Reply from Cut My

Hi there

What a lovely review to receive! We're thrilled to hear that you found our process simple and that your made-to-measure product fits your desktop perfectly. Your satisfaction means a lot to us, and we're glad we could meet your needs without any issues.

Kind regards,
Cut My

Rated 5 out of 5 stars

Accurate

Accurate, quick, well packaged

8 June 2026
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Reply from Cut My

Hi there,

What a lovely review to receive! We're delighted to hear that your order was accurate, arrived quickly, and was well packaged. Thank you for sharing your positive experience with us!

Kind regards,
Cut My

Rated 5 out of 5 stars

Excellent service

Excellent service, quality, & value.
They let us know delivery was slightly delayed due to an issue with our order picked up on the quality check, excellent from our point of view meaning the panels we received were perfect & easy to fit into our window frames.
Definitely recommend & we would use them again.

9 June 2026
Cut My logo

Reply from Cut My

Hi Janet,

What a lovely review to receive! We're thrilled that you found our service to be excellent and that the quality of your order exceeded your expectations. It’s wonderful to hear that the slight delivery delay ultimately ensured the panels were perfect for your window frames. Your recommendation means a lot to us, and we would love to assist you again in the future!

Kind regards,
Cut My

Rated 5 out of 5 stars

Damaged display case

Found “cut my” online when a display case I ordered from another web site arrived damaged. Original vendor was no help but “cut my” provided exactly what I wanted promptly and at a fair price. Thank you

8 April 2026
Cut My logo

Reply from Cut My

Hi there,

What a lovely review to receive! We're thrilled to hear that we could step in and provide you with the display case you needed after your previous experience. It's wonderful to know that our prompt service and fair pricing made a difference for you.

Kind regards,
Cut My

Rated 5 out of 5 stars

Order was accurate

The order came on time and was exactly what I needed.

10 June 2026
Cut My logo

Reply from Cut My

Hi there,

We're so pleased to hear that your order arrived on time and was just what you needed. Thank you for sharing your wonderful experience with us!

Kind regards,
Cut My

Rated 5 out of 5 stars

I asked them to send me send me cut…

I asked them to send me send me cut Wood. They sent me the cupboard I asked for.

8 June 2026
Cut My logo

Reply from Cut My

Hi Lisa,

We're thrilled to hear that your order was delivered correctly and that the cupboard met your expectations! Thank you for taking the time to share your positive experience with us. It’s always our aim to provide exactly what our customers are looking for.

Kind regards,
Cut My

Rated 5 out of 5 stars

The parts I ordered were cut…

The parts I ordered were cut professionally and fitted together perfectly. No tinkering or adjustments, overall a great company and I will use again.

18 June 2026
Cut My logo

Reply from Cut My

Hi Peter,

It's fantastic to hear that the parts you ordered were cut to such a high standard and fit together perfectly. We strive for precision in our work, and it's wonderful to know that your experience met those expectations. Thank you for your kind words; we look forward to serving you again in the future.

Kind regards,
Cut My

Rated 5 out of 5 stars

Just Brilliant

Bought a perspex mobile air conditioning vent and I have to say it's brilliant. Made to our specific dimensions, ordering was a breeze, delivery was great and it fits perfectly. No longer need to try and put towels around the vent pipe which just doesn't really work.

I would highly recommend purchasing from CutMy.

11 July 2026
Unprompted review
Cut My logo

Reply from Cut My

Hi Mike,

We’re thrilled to receive your wonderful feedback about the perspex for your aircon! It’s fantastic to hear that you found the ordering process seamless and that the product fits perfectly into your space. Knowing that you no longer have to struggle with makeshift solutions brings us immense joy.

Your recommendation means a lot to our team, and we truly appreciate you taking the time to share your experience. If there’s anything else we can assist you with, please don’t hesitate to reach out.

Kind regards,
Cut My

Rated 5 out of 5 stars

Will use again..,

Easy to order. Good quality and finish. Fast delivery. Nothing not to like about Cut My.
None of my local DIY stores provide a cutting service anymore so this was perfect.

8 June 2026
Cut My logo

Reply from Cut My

Hi Bri,

What a lovely review to receive! We’re thrilled to hear that you found our ordering process easy and appreciated the quality and fast delivery of your items. It’s fantastic that we could step in where local DIY stores fell short, and we look forward to working with you again in the future.

Kind regards,
Cut My

Rated 5 out of 5 stars

Fantastic service

Fantastic service

8 June 2026
Cut My logo

Reply from Cut My

Hi Haydn,

What a lovely review to receive! We're delighted you had a fantastic experience with our service. Your satisfaction is our priority, and we're thrilled to have met your expectations.

Kind regards,
Cut My

Rated 3 out of 5 stars

Lack of care and lack of response

My delivery estimate was given as Tuesday 23rd June and it finally arrived a week later which was annoying. It was clear that my order had been made in time for the 23rd because all my shelfs arrived dirty where they had been waiting to be delivered. All the pieces were made to the correct dimensions, but two of them had imperfections where there was a lack of care when applying the edgings, one had an edging strip completely missing and one has been damaged in transit. None of the pieces had any protection and it took a while to clean them before I could check properly for damage. I contacted Cut My straight away and received an automated response. I followed up a week later and still haven’t received any acknowledgment from them.

Update. A week on and I was asked for more details but still haven’t received a response from them. Their AI generated responses are excellent, it’s a shame the humans don’t do their bit when there’s an issue.

30 June 2026
Unprompted review
Rated 1 out of 5 stars

I am submitting this review as a formal complaint

I am submitting this review as a formal complaint regarding CutMy’s handling of my order. It has now been one full week since I first contacted them about two faulty wardrobe shelf boards, and I have received no response despite sending two emails and making one phone call.

The defects were significant and immediately visible:

Shelf 1: Hole drilled in the wrong location
Shelf 2: Scratch along one edge

I will attach photos so other customers can clearly see the issues.

Under the Consumer Rights Act 2015, goods must arrive in satisfactory condition. I requested a full refund, yet CutMy has not acknowledged my complaint or provided any update. Their lack of communication and failure to resolve a straightforward issue leaves me with no choice but to escalate this further.

This experience reflects poor service quality, particularly when something goes wrong with an order. I hope this review helps future customers make an informed decision.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

quick delivery

quick delivery, well packed, great product.

8 June 2026
Cut My logo

Reply from Cut My

Hi there

Thank you for your wonderful feedback! It’s fantastic to hear that your order arrived quickly, well packed, and met your expectations.

Kind regards,
Cut My

Rated 5 out of 5 stars

Excellent service

Excellent service. Quality product ,well packaged and quick delivery. Would recommend.

16 June 2026
Cut My logo

Reply from Cut My

Hi Robin,

We’re thrilled to hear you had an excellent experience with our service! Knowing that you appreciated the quality and quick delivery truly brightens our day.

Kind regards,
Cut My

Rated 5 out of 5 stars

Window panel cut for portable ac unit

Window panel cut for portable ac unit. I was worried this wouldn’t work or delivery would be poor (as couriers often are these days) however I was pleasantly surprised. Perfect fit and good well packaged delivery. Should have done this years ago!

19 June 2026
Cut My logo

Reply from Cut My

Hi Matt,

What a lovely review to receive! We're thrilled to hear that your plastic panel for the portable AC unit turned out to be a perfect fit and that the delivery met your expectations. It's always our aim to provide well-packaged items, and it's great to know we achieved that for you. We appreciate you sharing your experience, and we're so glad you feel like this is something you've wanted all along!

If there's anything else we can assist you with in the future, don’t hesitate to reach out.

Kind regards,
Cut My

Rated 5 out of 5 stars

Excellent service - worth the bookmark

Super fast delivery and cut exactly as specified.

19 June 2026
Cut My logo

Reply from Cut My

Hi Claire,
Thanks for leaving such a positive review! We're thrilled to hear that your order arrived super fast and precisely as you specified. Your satisfaction is our priority, and it’s wonderful to know we met your expectations.

Kind regards,
Cut My

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