I bought the Jack and Sally sweatshirts for me and my boyfriend. The sweatshirts are really cute, as is the print. The only problem is that the photos showed a heart drawn by the characters' hands on... See more
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Order took about 4 months to arrive from July. Waited very patiently & then the sizes are way to small in comparison to normal sizing. Contacted for a refund to send the item back as per the 120 day... See more
Absolutely loved the design of my sweater and was exactly how it looked online. Quality was good however the colour did leave stains after washes. Delivery took time to come but the owner apologised a... See more
I did an order back in September and didn’t receive until October. I did reach out because I received notice package was left at shipment facility. I received a response back saying when I should rece... See more
3.2
Average
54 reviews
Hasn’t replied to negative reviews
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I liked the quality and design of the…
I liked the quality and design of the embroidery.
18 September 2024
Unprompted review
Amazing product as it was a gift for my…
Amazing product as it was a gift for my brother - I’ll be coming back for something else!
6 November 2024
Unprompted review
Not quite a scam but not great
Ordered on 6th August, the item did not arrive until October. I received no response to multiple emails and contacting of the brand via different social media’s trying to understand when item would arrive.
1 October 2024
Unprompted review
Reply from Cutethread
Thank you for your feedback, and I'm very sorry for the delay and lack of communication. Could you please provide me with your order details? I'll check on this right away and ensure you receive a replacement or a full refund. Thank you for your patience, and I apologize again for any inconvenience caused.
Terrible service and quality - would not recommend
I ordered a white Deadpool sweatshirt having seen the company on TikTok. I’m 5”7 so ordered a size small which according to the size chart should fit me. I wanted the item for a trip i was going on and so paid for shipping on top of the price already. I ordered on August 3rd and it said that processing should take max 7 days and another 12 days to ship to the UK and this is business days. So it should have been here, with max wait time, on the 29th. The order was processed quickly so i only had 12 more days to wait but it never got shipped. The customer service was poor with my emails never getting replied to and i was told they could not ship the order because my house doesn’t have a number even though that is completely out of my control. My event was after the time it should have been delivered by and it didn’t even arrive in time for that. Eventually my order was finally delivered to me on the 7th of September - over a month later. The quality is appalling, it does not fit and i can’t imagine it would fit most people my height let alone 5”9 (which according to the size chart it should), the arms are tiny and too short and the torso is huge. The design is slanted and of poor quality with stitches not done properly. I have now emailed the support team 3 times to try get a refund, as it says to do on the website, and i have not had a reply. I’m very upset and considering this cost me £29 i’m even more disgusted. All i wanted was a cute jumper and i now feel robbed and annoyed seeing as if they ever do reply to me it will probably cost me more money to send it back. It specifically says in the website “trusted by millions”, lord knows who they’re talking about because this was shocking. Terrible service and terrible quality, would not recommend.
reply:
My order is number #6997 and all I would like is a full refund. Thank you
2 August 2024
Unprompted review
Reply from Cutethread
Your tracking ID YT2421821906000167 was delivered on Sep 07, 2024. It appears the address was missing a street number, which may have caused the package to be lost. I have processed a refund for your order today, Oct 6, 2024. The funds should arrive in your bank within 3-5 days.
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