Custom Size Beds Reviews 86

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the mattresses, which many describe as incredibly comfortable and a significant improvement for their sleep and back health. The service provided is frequently highlighted as professional and friendly, with staff members being very helpful and accommodating, even with urgent requests or complex custom designs. People also appreciate the swift production and delivery, often noting that items arrived in perfect condition. However, some customers also noted issues with product quality and suitability. A few reviewers experienced mattresses that were too soft, leading to discomfort, or had problems with "roll together" when shared. There were also instances where the product received did not match the agreed-upon specifications, showing poor workmanship or incorrect dimensions, leading to dissatisfaction with the overall quality and fit for purpose.

What people talk about most

Product

Clients share positive opinions on product quality and comfort. Many reviewers praise the mattresses as very... See more

Quality

People report positive experiences with quality, often highlighting the comfort and luxurious feel of the... See more

Service

Consumers find service to be positive, with many describing it as exceptional and first-class. Reviewers... See more

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness and friendliness of the... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Customers frequently praise the swift delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From 1st contact while away in France to picking up our new mattress, the customer service has been excellent. Our old motorhome mattress (origonal 2013 Rapido mattress) had had its day and we went wi... See more

Rated 5 out of 5 stars

Perfect Bed for my Campervan. The process was easy, I sent over a rough sketch in my initial email. I later received a phone call, where they explained the different price options and thickness'.... See more

Rated 5 out of 5 stars

This is the second time I’ve used this company and I would recommend to anyone. Easy to place order. Exceptional customer service. Especially Gavin who was so helpful and patient whilst I was struggli... See more

Rated 5 out of 5 stars

I had a great experience with these guys I have had 2 mattresses from other companies which I have not found comfortable, I contacted Gavin and myles who offered me to visit their friendly o... See more


Company details

  1. Bedding Store

Written by the company

Manufacturer of bespoke mattresses cut to any shape or size


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

86 reviews

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Rated 5 out of 5 stars

We needed a specialist mattress for our…

We needed a specialist mattress for our customer built VW crafter with curves and cut outs . Custom sized beds fitted the bill perfectly with a top quality product and choice. Excellent customer service and advice . Can definitely recommend these guys for your camper build .

29 April 2026
Unprompted review
Rated 5 out of 5 stars

The customer service team were great…

The customer service team were great talking me through the measurement specifications..which helped by the specialist drawing design of the different mattress shapes…when the mattress came it fitted perfectly on our caravan and the texture of the memory foam feels amazing i can’t wait to sleep on it….

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Bed for my Campervan.

Perfect Bed for my Campervan.

The process was easy, I sent over a rough sketch in my initial email. I later received a phone call, where they explained the different price options and thickness'.
I then supplied a more detailed drawing as my campervan has many angles. Nothing was a problem. We confirmed all this via email and a few calls. The process only took a few days and the mattress was delivered about 10 days from initial contact. Then mattress is perfect and sooooo comfy. Its actually better than my bed at home!

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience using this company

Fantastic experience using this company, really helpful on the phone getting us to the right product for us. Mattress is very comfortable. Delivered a week earlier than expected, very well packaged.

28 March 2026
Unprompted review
Rated 5 out of 5 stars

After years of trying to sleep on…

After years of trying to sleep on multiple cushions pushed together in our caravan — and waking up with sore backs more often than not — we finally decided it was time for a proper made‑to‑measure mattress. The measuring instructions on the website were really clear and easy to follow, which took all the stress out of getting the size right.

The mattress arrived quickly, communication throughout was excellent, and most importantly, it fits absolutely perfectly. The difference in comfort is unbelievable. Here’s to many comfortable, restful nights in the caravan.

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service, amazing mattress

They were super helpful. I chose this business as the reviews were really great and they more than lived up to them. I got plenty of help and advice. They were responsive without being pushy and made sure they knew and I got exactly what I wanted.

The mattress is a dream to sleep on! So comfy, I used to wake every morning with a bad back but that doesn't happen at all it's the perfect fit. I went for vertical split and it's super simple to put away every day, I thought I'd find it a faff but as it's zipped it's really used to flip it over and is so worth it as it's super king size.

I'd never bought a new mattress in my life and am so glad I splashed out with this one! Couldn't recommend more highly!

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service and a quality product

Excellent customer service and a quality product. Gavin helped with the measurements to ensure we had the right dimensions and talked through the specifications. Couldn’t be happier with our new mattress- only wish we had purchased this at the beginning of the summer.

22 September 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant company! Exceptional customer service!

This is the second time I’ve used this company and I would recommend to anyone. Easy to place order. Exceptional customer service. Especially Gavin who was so helpful and patient whilst I was struggling with size and shape of the mattresses I needed. He talked me through what to do and helped me every step of the way. We needed the mattresses quite urgently and the company went above and beyond to make this happen . Mattresses are so comfy. Thank you so much!

13 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from first contact

From my first phone call to final delivery the service really impressed. Gavin and Myles gave well-informed advice to ensure the mattress would match its irregular frame in our motor home and it's a perfect fit. We haven't slept on it yet but the feel and look are luxurious and really inviting. We're confident it will transform our frequent camping trips!

11 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Company to do business with

The whole experience from initial contact through to delivery was handled very professionally. Useful advice and tips enabled us to select the correct mattress for our needs and the guidance on measuring for non-standard sizes was thorough. All in all a good business to deal with.

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Wow the best mattress ever!

Wow! What a mattress! We ordered a custom size mattress for our narrowboat last October. I thought I would wait a while before reviewing. We are both extremely happy with it. We both have different types of back issues and hip and knee issues too and we've found the mattress to be amazingly comfortable. For the first 2 months infact we found it hard to get anything done because we just kept going back to bed to lie down to ease our pain. Highly recommend, we also bought 2 x fitted sheets which fit perfectly and are very well made and extremely good quality. Myles was very friendly and great to do business with, not at all pushy but full of good advice to help us choose the correct density for our needs, which we really appreciated.

7 July 2025
Unprompted review
Rated 5 out of 5 stars

Super King Mattress

We’ve been looking for a super king mattress for a long time. We tried some of the brands advertised online and didn’t get on with the comfort.

Ordered the best one on offer and have to say that I couldn’t be happier with the product, the service and the delivery! First class service from a friendly team. Would highly recommend!

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I had a great experience with these guys

I have had 2 mattresses from other companies which I have not found comfortable, I contacted Gavin and myles who offered me to visit their friendly office to try out the different tensions of mattresses

I decided on the top of the range cool mattress which was delivered within 2 weeks and I must say it is the most comfortable mattress I have ever had

Very professional service

I highly recommend custom sized beds

25 June 2025
Unprompted review
Rated 5 out of 5 stars

5 stars from start to finish

Ordering advice, customer service and support was excellent. Supported to make right choice for my caravan mattress . Supported through the measuring and double checking . Production was swift and delivery arrived in perfect condition. After sales checking in around fitting all five star.. The mattress is 20cm very luxury feel high quality with a protective cover, better than anticipated for the price. Would use the company again for any type of mattress.

1 June 2025
Unprompted review
Rated 5 out of 5 stars

Great night sleep at last.

From 1st contact while away in France to picking up our new mattress, the customer service has been excellent. Our old motorhome mattress (origonal 2013 Rapido mattress) had had its day and we went with Custom Sized Beds, due to their reviews and various recommendations. We were not disappointed. Super quality and had a great nights sleep. Thanks to Gavin and Myles for all your help.

9 June 2025
Unprompted review
Rated 5 out of 5 stars

Quality product

First class, quality mattress ordered as a replacement for our motorhome. The whole process from start to finish was fantastic. Great cutomer service. We are delighted. Thank you!

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Campervan comfort!

I have a Elddis CV80 campervan based on a Fiat Ducato van. The bed is made up from the seat cushions of the two sofas in the rear lounge, which aren't very supportive and leave the bed with joints that sink and give me back ache. Since I leave the bed made up all the time, I decided to get a made-to-measure mattress from Custom Size Beds. The quality is amazing and the service is second to none. No more back ache!

19 May 2025
Unprompted review

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