The service was great from initial discussion to final hand over of our a/c system. The installation guys were excellent. Friendly, tidy, cleaned up as they went along. Installation took place dur... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Everyone on Reception are lovely to deal with and extremely helpful. The service engineer who visited me this time was Ruby, who I cannot praise enough. That said, all the engineers have been wonder... See more
Company replied
We had Custom Head come and fit air conditioning in our house on what turned out to be the hottest days of the year so far. Isaac, Caleb and their colleagues were a lovely bunch who did a great job d... See more
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We have recently had a new electric central heating boiler to replace our old oil system, and a new, more efficient immersion heater tank installed . The work was done efficiently, effectively and on... See more
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Company details
Written by the company
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat Ltd
Written by the company
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contact info
9 Somers Road , CV22 7DB, RUGBY, United Kingdom
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Was wrongly billed by email for payment…
Was wrongly billed by email for payment that was not due as already covered. This is not good service and made my feelings known. Blamed on software glitch.
29 May 2026
Reply from Custom Heat & Cool
Thank you for taking the time to share your concerns about the billing error. We sincerely apologise for the confusion this has caused and understand how frustrating it must have been to receive an incorrect invoice. While software issues can occasionally occur, we recognise this doesn't excuse the inconvenience you experienced. Please could you contact us directly at office@customheat.co.uk or 0330 383 0000 so we can review your account and ensure this doesn't happen again.
The Custom Heat Team
A job well done!
Damian phoned to let me know he was delayed, which was not a problem but knowing was much appreciated. When he arrived he quickly got on with the job of replacing a light fitting over a staircase - an awkward location, fixed my outside light switch and mended a socket (not on the original schedule) while he was here. All work finished efficiently and politely, and he vacuumed up afterwards.
28 May 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that Damian kept you informed about the delay and went above and beyond by sorting the socket issue that wasn't originally scheduled. His attention to detail with the cleanup afterwards really shows the care we take with every job.
The Custom Heat Team
I have stayed with Custom Heat for…
I have stayed with Custom Heat for quite a few years now because of their punctual and Efficient service, very professional advice and recommendations
28 May 2026
Reply from Custom Heat & Cool
Thank you for your continued loyalty over the years. It's wonderful to hear that our punctual service and professional recommendations have kept you as a satisfied customer. Your trust in us means everything to our family business.
The Custom Heat Team
Rob exemplified the expectation of a…
Rob exemplified the expectation of a friendly, purposeful callout, quickly identified the problem & parts to order ... just an enjoyable visit to which I can't add anything useful.
27 May 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that Rob made such a positive impression with his friendly approach and quick diagnosis of the problem. Sounds like he made what could have been a stressful situation quite enjoyable!
The Custom Heat Team
Great turnaround, great people
Had my boiler's circuit board fry itself a few days after moving in. Diagnosed and fixed within a 48 hour window. Great stuff.
19 May 2026
Reply from Custom Heat & Cool
We really appreciate you sharing this feedback. Getting your boiler sorted within 48 hours after moving in must have been such a relief, especially with a fried circuit board. It's great to hear we could get the diagnosis and repair done so quickly.
The Custom Heat Team
Just simply an efficient company
27 May 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. Sometimes the best compliment is the simple truth - efficiency is exactly what we strive for in everything we do. Thank you for choosing us again.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that you found our service both polite and efficient - that's exactly what we aim for with every job.
The Custom Heat Team
The engineer did it for me
The engineer did it for me, clearly knew his trade very well, was fast , friendly, helpful and very tidy, (Ty) was a good lad and I cant fault my overall Custom Heat experience, would definitely recommend.
27 May 2026
Reply from Custom Heat & Cool
Thank you for taking the time to share this feedback. It's wonderful to hear that Ty impressed you with his knowledge, efficiency and tidy work - those are exactly the standards we aim for on every job. Your recommendation means a great deal to us.
The Custom Heat Team
Action very quick good bunch it lads
26 May 2026
Reply from Custom Heat & Cool
Thank you for the great feedback! Really pleased to hear our response was quick and that you're happy with the lads who carried out the work. We appreciate you taking the time to share this.
The Custom Heat Team
Thank you once again Custom!!!!
Thank you once again Custom!!!!! Last time Heat this time the Electric. Same excellent service from start to finish. I don’t want any more problems but I do know who to call should they arise!!!
26 May 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to know we've been able to help you with both heating and electrical work, and that you've experienced the same excellent service both times. Knowing you have confidence in who to call for any future issues means a great deal to us.
The Custom Heat Team
Reply from Custom Heat & Cool
Thank you for taking the time to share this feedback. We're really pleased you found our service professional throughout. Your recommendation means a great deal to us.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's wonderful to hear that our communication and punctuality hit the mark, and that you found our staff friendly throughout. These are the standards we work hard to maintain for every customer.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's lovely to hear our engineer made such a positive impression with his professional approach. These kind words mean a lot to our whole team.
The Custom Heat Team
Quick response
Quick response, pricing clear, replacement unit done well and efficiently. Burst under-sink boiler in the Reading Room - Yelvertoft.
22 May 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's great to hear our response time and clear pricing worked well for you, and that we could sort out that burst under-sink boiler efficiently. Thanks for recommending us!
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that we delivered the timely and efficient service you needed. Your recommendation means a lot to us.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to know that you always feel well looked after when you need our help. Your continued trust in our services means a great deal to us.
The Custom Heat Team
A local company to be trusted
We have used Custom Heat for fitting a boiler then the yearly checks.
Now we are having an invertor changed for our Solar Panels.
A very professional service from all staff members every time.
23 May 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that our team has consistently delivered professional service across all your different projects, from the original boiler installation through to the solar panel inverter work. Your ongoing trust in us means a great deal.
The Custom Heat Team
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear you were pleased with the service we provided.
The Custom Heat Team
The engineer who completed our boiler…
The engineer who completed our boiler service was very professional and helpful
22 May 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that our engineer provided such professional and helpful service during your boiler service. We're pleased everything went smoothly for you.
The Custom Heat Team
Great engineers
Great engineers, very respectful of property and relay their knowledge keeping me informed of any problems. Quick to attend when required .
15 May 2026
Reply from Custom Heat & Cool
We really appreciate you taking the time to share this feedback. It's wonderful to hear that our engineers kept you well informed throughout and showed proper respect for your property. Quick response times are something we always strive for, so it's great to know we hit the mark for you.
The Custom Heat Team
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