The installation of an air conditioning unit at my home was carried out promptly, efficiently and with minimal disruption to my day by Custom Heat. The 3 chaps involved set about their task very swi... See more
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Review summary
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What people talk about most
Reviews shaping this summary
When you pickup the phone and ask for help, you know that the person at the other end is going to deliver. Also, the patience of the engineer who attends will want to understand the issue(s), and will... See more
Company replied
We have recently had a new electric central heating boiler to replace our old oil system, and a new, more efficient immersion heater tank installed . The work was done efficiently, effectively and on... See more
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We have been customers for a number of years and our annual boiler service was carried out by William Martin. He was very professional in his approach and cleaned up the area after the work. He gave... See more
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Company details
Written by the company
Established in Rugby since 1980, Custom Heat are a family run central heating and plumbing business serving the Midlands & the South West
Custom Heat Ltd
Written by the company
- Established in 1980
- At Custom Heat we have worked hard to establish ourselves as Warwickshire’s most trusted family-run heating and plumbing company. We’ve had a physical presence in Rugby town centre ever since our foundation in 1980, and in that time we’ve encountered every problem that can occur with central heating and domestic appliances. We specialise in all aspects of plumbing and boiler maintenance, including installation and repair. We can also install gas fires and full bathroom suites. When you contact Custom Heat you’ll be calling on one of the most experienced heating and plumbing companies in the county, but you’ll be getting more than just our decades of know-how. We pride ourselves on only using manufacturer approved parts, while we always keep our vans well stocked to give us the best chance of fixing your problem on the first call out. What’s more, all of the work we do represents fantastic value for money, and when you ask us for a quote you’ll get our best price first time.
The only company to guarantee same day call out!
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Contact info
9 Somers Road , CV22 7DB, RUGBY, United Kingdom
- 01788 568752
- office@customheat.co.uk
- customheat.co.uk
4.8
Excellent
5K reviews
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Replied to 100% of negative reviews
Typically replies within 48 hours
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Good service pleasantly done
James Lawson was very pleasant and carefully serviced my boiler. He was very methodical.
A pleasure to have him here. I think the cost was reasonable.
6 July 2026
Reply from Custom Heat Ltd
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that the boiler service was carried out carefully and methodically, and that the visit felt like a genuinely pleasant experience. We're pleased you found the pricing reasonable too.
The Custom Heat Team
On time Clean worker Good advice
6 July 2026
Reply from Custom Heat Ltd
We really appreciate you posting this review. It's great to hear our engineer arrived on time, kept things tidy, and left you with useful advice — that's exactly the standard we aim for on every visit.
The Custom Heat Team
Reply from Custom Heat Ltd
We really appreciate you taking the time to leave a review, especially when it's not something you'd normally do — that means a lot to us. We're pleased we could make a good enough impression to change that.
The Custom Heat Team
Reply from Custom Heat Ltd
We really appreciate you taking the time to leave this review. It's great to hear the job was completed on time and without any hassle — that's exactly what we aim for every visit.
The Custom Heat Team
Great response from accounts when I…
Great response from accounts when I checked my account balance - had a laugh with a real person - so nice
6 July 2026
Reply from Custom Heat Ltd
We really appreciate you posting this review. It's brilliant to hear that our accounts team made what could have been a routine call into something genuinely enjoyable — that's exactly the kind of human touch we value. We'll be sure to pass your kind words along to the team.
The Custom Heat Team
Excellent communication
Excellent communication. They phoned the day before, to check all was OK, messaged the morning to confirm, and then phoned again to say the engineer was coming in the next hour. Which he did. He even brought his cup into the kitchen for me. Great service
2 July 2026
Reply from Custom Heat Ltd
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that our communication hit the mark at every stage, from the day-before call right through to the arrival update. And it sounds like the engineer looked after himself in the kitchen too, which we'll take as a good sign!
The Custom Heat Team
This company is excellent
This company is excellent. I've used them for years. 3 days ago I phoned for my air conditioning service and came the same day. That has happened before to and very reasonable prices. I would highly recommend this company
5 July 2026
Reply from Custom Heat Ltd
What a lovely review to receive — thank you for taking the time to share it. It's brilliant to hear that we were able to get out to you the same day for your air conditioning service, and that this is something you've come to rely on over the years. Your continued loyalty and recommendation mean a great deal to us.
The Custom Heat Team
Highly recommended
The whole experience was seamless. The team were incredibly helpful to clarify any questions I had and were very swift in sending through the necessary paperwork. I would highly recommend Custom Heat.
3 July 2026
Reply from Custom Heat Ltd
We really appreciate you posting this review. It's great to hear the whole process felt seamless and that the team were on hand to answer your questions and turn the paperwork around promptly. We hope to be of service again in the future.
The Custom Heat Team
Reliable and competent service levels
We have been customers for a number of years and our annual boiler service was carried out by William Martin. He was very professional in his approach and cleaned up the area after the work. He gave us advice on our CO2 detectors and even rectified a small leak for us.
Would recommend Custom Heat to anyone seeking a reliable and competent firm to look after their heating arrangements.
3 July 2026
Reply from Custom Heat Ltd
Thank you for your continued loyalty over the years — it genuinely means a lot to us. It's great to hear that William delivered such a thorough service, taking the time to advise on your CO2 detectors and sort that small leak whilst he was there. We'll be sure to pass your kind words on to him.
The Custom Heat Team
Good knowledgeable engineers,also very…
Good knowledgeable engineers,also very helpful and resourceful..
3 July 2026
Reply from Custom Heat Ltd
We really appreciate you posting this review. It's great to hear our engineers came across as knowledgeable and resourceful — that's exactly the standard we aim for on every visit.
The Custom Heat Team
Always a great service.
3 July 2026
Reply from Custom Heat Ltd
We really appreciate you taking the time to leave a review. It's great to know we can consistently deliver a service you're happy with — that's exactly what we aim for. We look forward to continuing to help with your heating and plumbing needs.
The Custom Heat Team
Custom Heat are a brilliant
Custom Heat are a brilliant, friendly and knowledgeable company - and this really shows when dealing with them. Prompt service and goof value for money.
30 June 2026
Reply from Custom Heat Ltd
We really appreciate you posting this review. It's great to hear that our team's friendliness and knowledge came through in your experience with us, and that you found the service both prompt and good value. We look forward to helping you again in the future.
The Custom Heat Team
Home Air Conditioning Unit Installed
The installation of an air conditioning unit at my home was carried out promptly, efficiently and with minimal disruption to my day by Custom Heat. The 3 chaps involved set about their task very swiftly after confirming the job notes with me.
They were clean and tidy; they cleared up at the end of the day with the unit in place.
I’m very pleased with the whole process from quotation to installation and will be happy to recommend Custom Heat to family and friends.
1 July 2026
Reply from Custom Heat Ltd
Thank you for taking the time to share such a detailed and positive review. It's great to hear the installation went smoothly from start to finish, and that the team worked efficiently whilst keeping disruption to a minimum and leaving everything clean and tidy. We hope you enjoy your new air conditioning unit, and we'd be delighted to help any family or friends you recommend us to.
The Custom Heat Team
Great Experience from start to finish
Great Experience from start to finish. All staff involved were professional and friendly. Damien did the jobs without any fuss. I will definitely use this company again in the future, and wouldn't hesitate to recommend them.
25 June 2026
Reply from Custom Heat Ltd
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that Damien got on with the work efficiently and that the whole experience felt professional and friendly from start to finish. We look forward to being your first call whenever you need us.
The Custom Heat Team
Reply from Custom Heat Ltd
Thank you for taking the time to leave a review. We're pleased to hear you were happy with the work carried out, and we hope to be of service again in the future.
The Custom Heat Team
Fitting a replacement Combi boiler
Fitter arrived in good time , kept me updated on progress. Finished the job by lunchtime. Explained the instructions. Left the site in a good and tidy state.
Excellent job, thanks.
10 June 2026
Reply from Custom Heat Ltd
We really appreciate you posting this review. It's great to hear the job was completed efficiently and that everything was left neat and tidy — that's exactly the standard we aim for. Glad you're pleased with the work!
The Custom Heat Team
Reply from Custom Heat Ltd
We really appreciate you taking the time to leave this review. It's great to hear our engineer made such a positive impression — being polite, friendly, and experienced is exactly what we aim for with every visit.
The Custom Heat Team
Efficient and trustworthy service
Efficient and trustworthy service
I filled in a form online and a staff contacted me and came to have a survey the next day.
They have 6 teams of installers so we have our air conditioners installed within 2 weeks.
The installers were very punctual, arriving before 8:00am as promised and worked till after 5:00pm. They almost didn’t break except for lunch.
Customer hotline is always available, which made me feel very secured.
Even more surprising, they did everything within taking any deposit. We paid only after the project was complete.
Impressive!
26 June 2026
Reply from Custom Heat Ltd
What a fantastic review — thank you so much for taking the time to share such a detailed account of your experience. It's great to hear the installation was completed to schedule and that our team's punctuality and commitment on the day made such a positive impression. The no-deposit approach is something we're proud of, as we believe you should only pay once the work is done to your satisfaction.
The Custom Heat Team
Ruby came to service our boiler she was…
Ruby came to service our boiler she was very happy, friendly and efficient engineer she explained what she was doing and checked the radiators as well.
We would highly recommend her services.
Thank you
29 June 2026
Unprompted review
Reply from Custom Heat Ltd
Thank you for taking the time to share this — it's great to hear the boiler service went so smoothly and that everything was clearly explained along the way. We're pleased the radiators were checked over too, as it's always worth making sure the whole system is running as it should. Your recommendation really does mean a lot to us.
The Custom Heat Team
Usual top service
Usual top service, friendly engineers, efficient booking and paying, no pressure, fully recommend
29 June 2026
Reply from Custom Heat Ltd
Thank you so much for your fantastic 5-star review. We're delighted to hear you received our usual top service and that you found our engineers friendly. Thank you for choosing Custom Heat!
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