Costco Online Reviews 

Unfortunately If you have a complaint about the customer advisor then Costco's complaint procedure means you have to complain to the person whos the complain is against. The manager sides with their colleague.

You truly know about a company when you have a problem and how they deal with it.

I had a very disappointing experience with Costco customer service.

I contacted them regarding an issue with items received close to their expiry date, but the situation quickly escalated due to the way the advisor handled the call. The advisor (Jaanvi) was dismissive, unhelpful, and at times came across as rude. Instead of assisting, the tone of the conversation made us feel as though we were being treated with suspicion rather than as genuine customers.

There was also confusion around address verification, despite us clearly confirming that both billing and shipping details matched (and being able to evidence this). Rather than offering alternative ways to resolve the issue, the advisor repeatedly dismissed what we were saying.

When we tried to clarify the order number, the advisor refused to engage further without speaking to the account holder, even though no verification had been completed at that stage. This was not clearly explained and added unnecessary frustration.

More concerning was the refusal to log a formal complaint. We were told that the complaint would not be raised, and when we asked to escalate to a manager, this was also denied. I also raised a separate issue about expiry dates, which was dismissed as a “different complaint” and not recorded. The call was then terminated.

The biggest issue here is the lack of a proper complaints process. There is no clear email address or independent route to raise concerns, meaning customers are effectively required to complain to the same channel they are complaining about. That is not a transparent or fair system.

Overall, this experience fell well below the standard expected from a company of this size. I hope Costco reviews both the conduct of this interaction and the structure of its complaints procedure moving forward.

Shopping at local warehouse is good. But online orders and customer service are terrible.
The delivery service (Kinetic Logistics) is so bad, earliest delivery date is a week later after the item is shipped. Then they cancel the delivery last minute.
And ghosted for 3 days(still waiting), without any contact.
When I reach out to Costco online customer service, they just waste your time asking infos and can't do anything.

Terrible membership signup experience! I bought a membership. My husband had to be added to the membership. I have three children whom I chauffeur around. I asked my husband to go add himself to my card as a second member. Not only he had to stay in line for an hour, they refused to add him to my card because I was not present. They couldn’t call me to simply ask if he can be added. They sent him impolitely through the door. My guess their business model is so popular they don’t give a shit about people and their time. Better luck to you!

Love Costco but HATE their pathetic website! Search feature is beyond horrible. I searched for bug repellent fan and it shows baby clothes!! This has been an ongoing issue forever and Costco doesn’t care clearly given how many have complained over the years! The other thing that’s crazy is most items are not free shipping even with an executive membership! What’s up with that?!

Lastly, while it’s by design that they move items around almost daily in the stores, it’s frustrating enough for me to just order on Amazon! I don’t have all day to spend hours searching for items at a store. They want us to wander and buy things we didn’t plan to… so this is how they get you to visit various aisles searching in futile one wanted item

I planned to go to Costco today for a tire rotation specifically. Didn't have an appointment but l normally go in and wait 2 hours plus to have them rotated without an appointment. I noticed recently when l go in Costco there is a tire technician helping with checkout at the registers not the tire department register but the normal store where normal goods are sold? So after a 3 hours waiting l go to the tire department register and l'm told it will be another 2 hours! So you've got technicians working checkout registers but not rotating tires....done with Costco back to Sam's club. There stores are over capacity and they know it. This is the 3rd time this has happened and the time delay is getting longer. Shouldn't need an appointment. l'm not going to the dentist or doctors office. I've seen fights break out in the morning when they open at this particular store because of appointments.

At the liberty Ohio location 4-13-26 and the customer returns line is out the door and down the sidewalk!! Only one employee working on returns while I’m listening to the two employees checking receipts say that everyone is in a meeting and there’s not enough people here today. For what I pay to have a membership here, you’d think they’d staff the place to cover employee meetings

Bought a Hisense fridge freezer, and unplugged and defrosted the old one for part of their collection service. The new fridge freezer was never delivered - Costco's delivery team wouldn't even asnwer the number I'd been give on the day of delivery. Costco don't care their logistics co _ ProCare seem to have a history of failure. I've been waiting 3 months for compensation and all they do is repeat - we're looking into this. And I never hear again.

I had a very unpleasant experience at Costco today. I went to shop using my mom’s membership card while she was at home. At checkout, the cashier noticed the card was not in my name and became very rude.
Instead of calmly explaining the policy, the staff member took my mom’s card without my permission and called another employee. That person was also aggressive, yelling and making a scene, which made me feel embarrassed and uncomfortable. One of them even dropped their iPad during the situation and continued speaking loudly.
I understand that membership cards are not meant to be shared, but the way the situation was handled was completely unprofessional. I was treated disrespectfully and spoken to in a harsh tone instead of being given a polite explanation.
Customers should be treated with respect, even when they make a mistake. I hope Costco can improve staff training to ensure situations like this are handled calmly and professionally.

Costco has Dell Laptops on sale for the month of March. I tried ordering when I received the notification for the Laptop and the item was sold out. Why send me the sale email when the product is not available. I called Costco, and watched everyday with no change in availability.

I am a Costco customer for over 20 years and the response from the Costco Support was not acceptable.

I am a Costco customer for the price, product, and most important the customer support.

Now I am forced to buy this Laptop from from Amazon which only provides the price.

I am very disappointed with Costco sending offers to purchase an item when it has already been sold out.

So disappointed. I bought a laptop 14 years ago and was blown away by their great concierge service. It is literally the only reason I purchased another computer from them. I'm on the phone now for a problem that should be really straightforward for a tech person to solve- putting my Gmail on my desktop. She has disappeared! 20 minutes later, she is missing in action. And that was after being on hold for 15 minutes. Wow. I use to rave about costco's great service.

Do NOT buy a computer from Costo. I bought a Dell laptop last year with the Microsoft package. It worked for the first three months, but only if I entered the 54-digit bit lock key every time I logged in. After about three months, I could not get in at all, just re-entering the bit lock key over and over. I called Costco and they said it had to be a software issue and to call Microsoft. Microsoft has no support call number, only a chat and when you state your issue, you get sent a link for Frequently asked questions”. After not having a working laptop for almost a year, I took it to a local computer repair center that is very well known. They told me I had a failing physical drive and they could repair it and it would work perfect for around $270.00, but stated that I should check to see if under warranty. I called Costco again; they could not find my model or serial number (only purchased on laptop from them and had past calls in for same issue). They told me I had to go pick up my computer and then they would trouble shoot with me. I told them it was sitting at a repair shop and it is a paperweight – I can’t even log in. Then Costco said that I would have to ship it to them – none of this was offered to me in the first round of issues. I am not paying the shipping costs for them to try to figure it out. I authorized my local shop to do the repairs. I will never again buy laptop from Costco again and truly hope others do not. They pass you around to many people, and do not offer solutions. I asked if I could get a write-up from the repair store and if Costco could tell me if it was a covered issue and they would not accept that either. Stay away!!!!!!!!

I bought a 32 oz package of Guinness Battered Fish Strips. I had bought frozen fish fillets there before. I was shocked at how small these were (smaller than fish sticks). They tasted good however but I won't be buying them again.

First, prices are marked up by an additional $3 per item, and delivery is handled through Instacart. If an order gets lost, they disclaim responsibility and shift the blame to Instacart.
In my personal experience, my order never arrived; the shopper added extra items to my purchase, and my bank account was charged for the additional amount.
In conclusion, they lack control over how your bank account is accessed, as well as over poor delivery services and scammers.
It is better to go shopping in person.

The third-party delivery service (RXO Space Last Mile)was horrendous. We have had two visits. The 1st visit they wouldn’t disconnect the valves and told us to get a plumber. We did that and waited another week for them to come back, remove the old ones, and install the new one. They came today. One of the guys had a horrible attitude from the beginning. They said the vent wasn’t correct and we would need a handyman to fix it. He refused to take the old machines and left the new w/dryer tower on our patio with the box ripped open. If they had just removed the old ones, put the new one in the space, we could have then, later, made sure the vent lined up with the new machine before we have it “fixed”. The guy talked to us like we were stupid, wouldn’t listen, and I got soooo angry I started swearing (not my typical behavior). He said he was recording the whole conversation. He had his phone on and I could hear someone laughing in the background. Without his attitude, this could have been resolved today. Now we have to wait for Costco to open a case and wait for another delivery team. I refuse to have that company back. We will not be buying any appliances from Costó online. Beware of RXO Space Last Mile!!!

Ordered a king mattress to be delivered in Palm Desert, CA. They took the old mattress and helped with setting up new mattress. Great service, in and out in about 10 minutes. Really pleased with the service!! 👍

Costco sells their roasts 2 to a pack although I know that few people use two Eye of Round roasts in one month, but at least you can freeze one.

Their steaks are usually packaged 5 per pack, which only works if you are a family of 5 or 10. 4 or even 6 would break down better.

What has changed is that they will no longer break down a package of 5 and give you 4. If you don't want 5, they say, we can't help you.

I wish I could rate 0 stars. I will not be renewing my Costco membership after this experience. It has been over a month since a placed an order for two pillows (one of which arrived). I have had to make 3 calls now and still have no resolution. I have not received the other pillow even though a replacement order was placed 25 days ago. I have never experienced this level of incompetence from any national retailer. I have learned my lesson and will not be supporting Costco in any way going forward. I would honestly really like to get my Costco membership refunded since I wont be shopping in store anymore either.

Sunday morning I opened up an Executive Costo Account with associate Marijeh Dihavi, Membership counter in 17800 Congress Ave, Boca Raton, Florida store. She gave me 100% Customer Service, answered all my questions for the application my account was approved to start shopping in the store. I would like for her to be given recognition for her Excellent Customer Care Service. Thank you. Sincerely, Anthony DellAquila

Ordered a samsung tablet and given ETA of next day, ie Thursday, door to door delivery by UPS. Thurs evening checked track update and delivery delayed to Friday. Checked Friday evening and again delayed to Monday. Monday afternoon got message from Costco item DELIVERED. Checked the UPS status myself and it said "Ready for pickup", not really delivered. No indication how and where to pick up. Tried signing for UPS updates few times but could never succeed submitting. Checked Google for UPS locations and called UPS depot in Milton few times before someone answered and confirmed parcel ready for pick up. The UPS truck did not deliver and l have to go pick up the item myself. BTW, UPS never deliver to door especially if it is for apartment.
Very frustrating dealing with UPS delivery and worst ever delivery experience for me. Should have ordered from Amazon same price, which deliver door to door as promised with regular updates of expected arrival time. Even Temu's delivery is more professional and very good.
Very disappointed and frustrated dealing with this Costco online delivery thru the worst unreliable delivery service by UPS.

I was told that I was getting the "white glove" delivery experience. I was actually getting UPS, but no one told me. And I ordered it online in the store with Costco staff assistance. No one was paying attention when the order switched to UPS. I don't shop at Costco, but have a card and decided to take a chance. Apparently because the appliance was not considered large enough for the "white glove" service (it's a 90 pound small fridge), it got moved to a UPS order. I didn't realize the "white glove service" was actually a UPS order until I started getting notifications from UPS. After UPS changed the delivery date up to 4 times and refused to give an ETA (I had to babysit Costco and UPS all day), I was told by Costco, it would be "dumped on the street." Great. A refrigerator on the street in an urban city. I'm 4'11 and can't move the fridge inside on a set of stairs. It was too late to change the delivery date. Everyone says, "Use Costco. It's cheap." The money I spent taking the day off and paying someone to move the fridge inside my home, install it, and haul the old fridge away was a Home Depot/Lowes price. NEVER use Costco. It's like a trick. Cheap always has it's hidden fees.