Giani went above and beyond to find us our dream car. We came to see a car we had seen online however, upon arriving at the dealership, we fell in love with another car. Giani arranged for us to test... See more
Company replied
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To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Audi Manchester, in particular Murt and Fozz were fantastic. Friendly, attentive, caring and courteous. The ordering of the cars was easy and the financial arrangements were quick and easy. The whole... See more
Company replied
My 3rd Skoda from Sinclair Swansea... delicate circumstances as my last Skoda was involved in an accident leaving me with multiple fractures. Martin Brown sorted everything with minimal effort from my... See more
What made my experience outstanding was Emma Purcell. She called back exactly when she said she would and answered all my follow up questions clearly and in a very timely manner. Could absolutely not... See more
Company replied
Company details
Written by the company
At Volkswagen Financial Services UK, we’re all about you. Getting you on the road. Keeping you on the road. And protecting you on the road. With our straightforward finance, servicing, insurance and mobility products, available to customers across the Volkswagen Group in the UK. We’re home to many of the world’s most loved vehicle brands, including Volkswagen, Audi, SEAT, ŠKODA, Porsche, Bentley, Lamborghini, Volkswagen Commercial Vehicles and MAN Truck & Bus.
Contact info
Yeomans Drive, MK14 5LR, Blakelands, United Kingdom
- customerservices@vwfs.co.uk
- customer.vwfs.co.uk
4.3
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Good customer service
Good customer service, prompt responses and love the car!
28 June 2026
Unprompted review
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Excellent sale from start to finish
Excellent sale from start to finish. Matilda was superb, kept us informed every step of the way. Very knowledgeable helped us with any questions we had. Will be back to see her in 3 years.
29 June 2026
Unprompted review
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I was a pleasant experience from…
It was a pleasant experience from walking in to the show room to collecting my vehicle
29 June 2026
Unprompted review
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Dylan was absolutely brilliant
Dylan was absolutely brilliant, thank you
3 July 2026
Unprompted review
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I found getting a response was…
I found getting a response was difficult - I tried to call on numerous occasions but couldn’t get to speak with anybody
I also tried by email but by the time I had a proper response the issue was sorted
16 July 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us your review Roy. We're sorry to learn of the delays you experience whilst trying to get a matter resolved, and we appreciate you bringing this to our attention. You will receive an email notification from Trustpilot requesting some contact details, as we would appreciate the opportunity to look into this further and put things right. If you would prefer to contact us directly instead, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
Very little input from me as Harwoods…
Very little input from me as Harwoods prepared the quote, set the loan up and I'm paying.
30 June 2026
Unprompted review
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Just great service and easy process.
26 June 2026
Unprompted review
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Everything was good
Everything was good. Quick response. Very easy to deal with
9 July 2026
Unprompted review
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Harry was exceptional at making me feel…
Harry was exceptional at making me feel welcome and very detailed in explaining all the options without any feeling of pressure to commit.
20 June 2026
Unprompted review
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Great service
Very easy, good customer service at the dealership, didn’t need to do anything unnecessary. Would use jct600 again without hesitation
25 June 2026
Unprompted review
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Easy process
Customer service was great, we were guided and helped, making the process easy to handle
26 June 2026
Unprompted review
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Purchase a new car
Purchase a new car
Old car payment went out of my bank and was refunded without me having g to chase it
26 June 2026
Unprompted review
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Reasonably efficient once deal was set up
Reasonably efficient once deal was set up. Initial slowness may have been due to salesman rather than Financial services.
2 July 2026
Unprompted review
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Knowledgeable sales person
Knowledgeable sales person, good test drive and handover. Can not fault the Skoda dealer excellent service. The ELROQ is a brilliant car , great to drive .
1 July 2026
Unprompted review
Reply from Volkswagen Financial Services UK
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I visited one month ago to buy a van
I visited one month ago to buy a van
And had a great experience
Very supportive staff
They helped me to take delivery same day 👍
25 June 2026
Unprompted review
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Customer service ,staff,
26 June 2026
Unprompted review
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Everything was explained to me very…
Everything was explained to me very clearly
2 July 2026
Unprompted review
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