Giani went above and beyond to find us our dream car. We came to see a car we had seen online however, upon arriving at the dealership, we fell in love with another car. Giani arranged for us to test... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Audi Manchester, in particular Murt and Fozz were fantastic. Friendly, attentive, caring and courteous. The ordering of the cars was easy and the financial arrangements were quick and easy. The whole... See more
Company replied
My 3rd Skoda from Sinclair Swansea... delicate circumstances as my last Skoda was involved in an accident leaving me with multiple fractures. Martin Brown sorted everything with minimal effort from my... See more
Company replied
What made my experience outstanding was Emma Purcell. She called back exactly when she said she would and answered all my follow up questions clearly and in a very timely manner. Could absolutely not... See more
Company replied
Company details
Written by the company
At Volkswagen Financial Services UK, we’re all about you. Getting you on the road. Keeping you on the road. And protecting you on the road. With our straightforward finance, servicing, insurance and mobility products, available to customers across the Volkswagen Group in the UK. We’re home to many of the world’s most loved vehicle brands, including Volkswagen, Audi, SEAT, ŠKODA, Porsche, Bentley, Lamborghini, Volkswagen Commercial Vehicles and MAN Truck & Bus.
Contact info
Yeomans Drive, MK14 5LR, Blakelands, United Kingdom
- customerservices@vwfs.co.uk
- customer.vwfs.co.uk
4.3
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Horrible company
Horrible company - they don’t deal with any emails or complaints . Had to go to ombudsman to sort out a complaint .
13 July 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thank you for leaving us feedback Sherana. We're sorry to learn of the delays and lack of communication you've experienced while dealing with your ongoing complaint. You would have received an email notification from Trustpilot previously requesting some contact details, as we would be grateful for the opportunity to put things right. If you would like to discuss this further, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk and we will be happy to assist you.
Experience was good
19 June 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Reply from Volkswagen Financial Services UK
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I am very happy from Audi Financial…
I am very happy from Audi Financial Services everything working well never had any problems.
12 July 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Reply from Volkswagen Financial Services UK
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Very easy good customer experience no…
Very easy good customer experience no hassle
20 June 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Rocky was brilliant and helped me…
Rocky was brilliant and helped me through the process
19 June 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Reply from Volkswagen Financial Services UK
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Easy to organise finance with a low…
Easy to organise finance with a low deposit. No awkward questions and got the car I wanted with no fuss. All terms and conditions Easy to follow.
A thumbs up from me.
27 June 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Absolutely love my new car the help I…
Absolutely love my new car the help I received was amazing the questions answered without complaint so very helpful through the whole thing and understanding as this was my first time getting a car this way so very grateful to u all
10 July 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
VW finance made the purchase of our new…
VW finance made the purchase of our new car very easy
19 June 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Not all documentation avail;able on line
Ease of access to lopgin to manmage account BUT could not find where the FULL TERMS & CONDITIONS relatying to my agreement can be fiound on line as these have not been provided to me by e mail or mail. I need a full copy of all T&Cs for my files
10 July 2026
Unprompted review
Great deal on a new Audi
Went into Audi to trade in 3 year Audi for a brand new one. Found a couple of cars quickly that I liked. Service was good, all sorted within under 2 hours, having walked out with a brand new car, to the spec and deal I was very happy with.
13 June 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Great experience with the Bury St Edmund’s team
I had a great experience with the team at VW Bury st Edmund’s. They were super helpful and friendly and not pushy. I would travel to visit this dealership over a more local one, as everyone is so friendly and helpful.
18 June 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
Very helpful staff at marshal
Very helpful staff at marshal , they made it very easy
27 June 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
I bought the vehicle on 17th of june
I bought the vehicle on 17th of june. Today, I discovered that the vehicle’s underbody cover (undercover) has come off. I am extremely disappointed that this has happened to a brand-new car after such a short period of ownership. I have driven the vehicle normally and do not believe this issue should occur on a new vehicle.
I am concerned that this may be the result of a manufacturing defect or an installation issue before delivery.
9 July 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Hi Narmatha, thank you for taking the time to leave your review, your feedback is really appreciated. We are sorry to read about the experience you have had and that this has not been as positive as we would have hoped. Please be assured that your complaint has been received and will be assigned to one of our dedicated Case Executives, who will carry out a full investigation and provide a resolution. In line with Financial Conduct Authority (FCA) guidelines, we have up to 8 weeks to complete this investigation and provide you with a full and final response. You have been provided with a contact number for the team if you need to contact them. If you have any further queries, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk.
Audi salesman explained every step of…
Audi salesman explained every step of the financial transaction. I have used Audi/ Volkswagen Finance before and was equally happy with the service then.
Interest rate could be a bit lower!
8 June 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Thanks for taking the time to share your feedback.
No accountability, no one cares
Car delivered brand new with a factory fault. No one at VWFS took responsibility. It was up to me to chase dealers for a warranty repair. Waiting 3 weeks so far after a formal complaint for a complaint handler to be assigned. There's apparently no way of escalating this. I'm told after 8 weeks I have to escalate to the ombudsman. Worst customer service ever.
3 July 2026
Unprompted review
Reply from Volkswagen Financial Services UK
Hi Harry, thank you for taking the time to leave your review, your feedback is really appreciated. We are sorry to read about the experience you have had regarding the issue with your brand new vehicle and that this has not been as positive as we would have hoped. Please be assured that this has been passed to our Customer Resolutions Executives and they will contact you to discuss your review and your complaint. You have been provided with a contact number for the team if you need to contact them. If you have any further queries, please contact us at 0370 010 2022 or CustomerServices@vwfs.co.uk.
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