From ordering to delivery, the contact was very good by the suppliers. They ensured all measurements were correct with diagrams done before proceeding with my order. The mattress has since been deli... See more
Company replied
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Review summary
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Even though there were a few changes in our requirements, the company ensured that we received our custom mattress on time and exactly how we had requested. They went beyond our expectations to provid... See more
Company replied
Easy ordering and measuring process, helped by super friendly staff when I had a query on how to measure. Delivered in promised timeframe as per delivery instructions. Now the mattress. A perfect... See more
Company replied
I google looking for a custom made mattress for my motorhome, and this company came up after reading about them I emailed them, they responded and asked what I required. After some correspondence we w... See more
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Company details
Written by the company
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Contact info
Unit 1C, Guardian Road, NR5 8PF, Norwich, United Kingdom
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4.8
Excellent
257 reviews
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Some delivery issues but
I tried to change the delivery address. They did not answer my question regarding changing the delivery address and simply sent it anyway!
They sorted this out for me after I complained though.
16 June 2025
Unprompted review
Reply from Custom Mattress
Hi Andy!
Thank you for taking the time to leave us a review.
We're very sorry for any inconvenience caused. After further investigation, we can see that your order was placed on hold but it was unfortunately dispatched by our production team before your questions had been fully addressed. Our customer service team acted quickly to arrange its return, and we really appreciate your help with this.
We're pleased to see it has now been re-dispatched to you as requested.
If there's anything else you need, please don't hesitate to get in touch.
Best regards,
Custom-Mattress
Super product
Super product, easy order and do comfortable and high quality. Few comms improvements on the delivery
30 May 2025
Reply from Custom Mattress
Hi Glenn,
Thank you for taking the time to leave us a review.
Thank you for your lovely comments. We're really pleased to hear you found it easy to order, and that your mattress is comfortable and of a high quality.
We also appreciate your feedback on the delivery and apologise for the unforeseen delay. We truly appreciate your patience.
If you need anything from us in the future please do let us know!
Best regards,
Custom-Mattress
Communication was great
Communication was great, all the way through. I was sent a diagram of the mattress they were going to make for me, before it was manufactured, to check that they'd got my measurements correct - which was reassuring. Delivery was tracked and on time. First night on the mattress last night... Super Comfortable!
30 May 2025
Reply from Custom Mattress
Hi Sam!
Thank you for taking the time to leave us a review and for your kind words!
We're really pleased to hear the communication and process met your expectations - from confirming the measurements with you to tracking the delivery.
It's great to know the mattress arrived on time and, most importantly, that you found it super comfortable!
If you need anything from us in the future please do let us know.
Best regards,
Custom-Mattress
New motorhome mattress
Stitching started to come away , they sent a replacement within 2 days delivered to house
12 June 2025
Reply from Custom Mattress
Hello!
Thank you for taking the time to leave us a review.
We're very sorry to hear the stitching started to come away - that's certainly not the experience we want for you. However, we're really pleased we could get this resolved quickly with a replacement sent out and delivered within 2 days.
If you need anything in the future please do let us know!
Best wishes,
Custom-Mattress
First class service
First class service. An issue was resolved swiftly and efficiently. They went above and beyond to make sure we were happy.
10 June 2025
Unprompted review
Reply from Custom Mattress
Hi Lisa!
Thank you for taking the time to leave us a review.
Thank you so much for your kind words - we're really pleased we could resolve the issue quickly for you.
If you need anything from us in the future then please do let us know!
Best wishes,
Custom-Mattress
Zero customer service
Before I placed order delivery time was given as 3-5 days. Upon placing the order I was then told it would be 14 days. I queried this with the sales team, the person was abrupt and rude and made no apology for the extended delivery time which was majorly inconvenient and just said that’s the way it was ended the call. In the end it took four weeks for delivery with no contact in between and no explanation for the extended delay. Would not order from here again. Zero for customer service.
29 May 2025
Reply from Custom Mattress
Hello!
Thank you for taking the time to leave us a review.
We're very sorry for any confusion around the advised lead time - it is listed as 7 to 14 working days on our website but we completely understand how frustrating it must have been to experience a longer delay.
Unfortunately, lead times can sometimes be affected by factors beyond our control, but we sincerely apologise for any inconvenience that may have been caused.
Thank you for your feedback and for bringing this to our attention.
Best wishes,
Custom-Mattress
Reply from Custom Mattress
Hi Maria!
Thank you very much for taking the time to leave us a review.
We're very grateful for your lovely feedback and so pleased to hear you had a great experience.
If you need anything from us in the future please do let us know!
Best wishes,
Custom-Mattress
Well made product
Well made product, made to correct size. Things went wrong on timing but communication was good.
21 May 2025
Reply from Custom Mattress
Hello!
Thank you very much for taking the time to leave us a review - we're really pleased to hear you're happy with the mattress!
We truly appreciate your understanding and patience with regards to the timing, and it's great to know our communication helped.
If you need anything from us in the future please do let us know!
Best wishes,
Custom-Mattress
All the ordering process was fine
All the ordering process was fine. As for the 7 to 14 days lead time nowhere near then excuse after excuse when you contact Will who always says I will chase it up and get back to you but NEVER did, eventually turned up after 5 weeks but without any contact customer service needs attention .Shame as most reviews are positive.
Product seems good .
27 May 2025
Reply from Custom Mattress
Hi Paul!
Thank you for taking the time to leave us a review.
We are very sorry that we did not meet the advised lead time on your order. We completely understand how disappointing this must have been. While we always aim to meet the 7-14 working day lead time, there are sometimes factors beyond our control that can affect this, and we appreciate your patience.
I can see that our customer service team followed up with emails and telephone calls, but it seems we didn't meet your expectations and we truly apologise for that.
We're really pleased to hear that the mattress itself is good!
If there's anything else we can assist with, please don't hesitate to get in touch - we'll be happy to help!
Best wishes,
Custom-Mattress
Still have not received mattress yet…
Still have not received mattress yet very poor service.
28 May 2025
Reply from Custom Mattress
Hello!
Thank you for taking the time to leave us a review.
We are very sorry to hear about this. Upon further investigation, on the 2 Jun 2025, 12:55 we contacted you regarding an unforeseen transport issue with DPD, and after this was raised with the team I can see that your mattress was delivered the following day.
I can also see that we have offered you a £20 goodwill gesture for the inconvenience.
Once again, we sincerely apologise for the disruption, and if there’s anything further we can do for you, please don’t hesitate to reach out.
Best wishes,
Custom-Mattress
Quality with service
Brilliant communication, mattress had to be made to fit a lippert bed with a curve, absolutely spot on with measurements. For the price I wasn't expecting the quality to be so good. Highly recommend
3 June 2025
Unprompted review
Reply from Custom Mattress
Hello!
Thank you for taking the time to leave us a review and for your fantastic feedback.
We're so pleased the mattress fits perfectly! We are also delighted that the quality exceeded your expectations.
Thank you for recommending us - it really means a lot.
If you need anything from us in the future please do let us know!
Best wishes,
Custom-Mattress
Exceptional
On ordering a mattress from the start was an easy process and communication from the company was good.
The customer service was exceptional and they were very helpful and friendly.
I would highly recommend this company and would definitely use again.
21 May 2025
Reply from Custom Mattress
Hi Ken,
Thank you for taking the time to leave us a review!
We are delighted to hear that the ordering process was smooth and that our team could provide a helpful and friendly process.
Your recommendation truly means a lot to us and we look forward to helping you again in the future!
Best wishes,
Custom-Mattress
Excellent mattress topper
Excellent mattress topper. There were some issues with production outside the company's control which delayed delivery, but I was kept up-to-date so I would rate the customer service very highly.
21 May 2025
Reply from Custom Mattress
Hello!
Thank you for taking the time to leave a review, and for your kind words and understanding!
We are so pleased that you are happy with your custom mattress topper and truly appreciate your patience during the unforeseen production delay. It's great to hear our customer service team kept you well informed - we'll be sure to pass on your feedback.
If you need anything from us in the future please do let us know!
Best wishes,
Custom-Mattress
Paid for the mattress and didn't…
Paid for the mattress and didn't realise I had to confirm sizes and that I wanted to go ahead with the order, the fact I paid immediately should have been confirmation enough? Then waited a further 2 weeks with no delivery date only found out that there was a problem with a machine that required a part when I asked for an update. Was told item was dispatched Took a further week to arrive. The mattress was ordered for a camper and due to this delay had to use a blow up mattress for a weekend.
21 May 2025
Reply from Custom Mattress
Hi Michael,
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and the inconvenience this caused, especially with your trip.
We do state on our website that we’ll email you after purchase to confirm all your details — this is an important part of our process to make sure your custom mattress is exactly right for you. This confirmation email was sent on 24th April 2025 at 16:30.
We’re also very sorry for the delay caused by the unexpected sewing machine breakdown. Our customer service team emailed you about this, and also tried to reach you by phone to keep you informed.
We genuinely appreciate your understanding, and we’re sorry again for the disruption this caused. If there’s anything more we can do for you, please don’t hesitate to get in touch.
Best wishes,
Custom-Mattress
Brilliant the mattress you made with…
Brilliant the mattress you made with a bit of guess work was spot on credit to all the team will always come back thank you so much
22 May 2025
Unprompted review
Reply from Custom Mattress
Hello!
Thank you so much for taking the time to leave a review and for your kind words!
We are really happy to hear the mattress was perfect for you. It means a lot to know you’d come back to us, and we’ll be here whenever you need.
Thanks again from all the team!
Best wishes,
Custom-Mattress
Opened Mattress Today
Just opened the mattresses today for our holiday chalet. Look great and fabulous fit!
1 May 2025
Reply from Custom Mattress
Hi Susan!
Thank you very much for taking the time to leave a review.
We’re so glad to hear the mattresses look great and fit perfectly in your holiday chalet.
If you need anything from us in the future please do let us know!
Best wishes,
Custom-Mattress
Great service from ordering to…
Great service from ordering to delivery. Excellent quality mattress custom sized for our camper van. Thank you.
1 May 2025
Reply from Custom Mattress
Hello!
Thank you for taking your time to leave a review - we are thrilled to hear that everything went smoothly from ordering to delivery and that you are happy with the quality of your custom mattress.
Enjoy your travels and if you need anything from us in the future please do let us know!
Best wishes,
Custom-Mattress
Fantastic customer service
Fantastic customer service, catered to our needs brilliantly with fast replies and help via email. Would definitely purchase from this company again
30 April 2025
Unprompted review
Reply from Custom Mattress
Hi Dan!
Thank you so much for taking the time to leave us a review and for your kind words.
We are delighted to hear that our team could assist you so quickly. It means a lot to know that you'd choose us again and we look forward to helping you whenever you need us.
Best regards,
Custom-Mattress
Great mattress,shaped to fit nicely
22 April 2025
Reply from Custom Mattress
Hello!
Thank you for taking the time to leave a review. We're really glad to hear the mattress fits nicely and that you're happy with it.
We appreciate your support. If you need anything from us in the future then please do let us know!
Best wishes,
Custom-Mattress
Really good service
Really good service, good description on how to measure for new mattress.
Delivered on time.
22 April 2025
Reply from Custom Mattress
Hi Rob,
Thank you very much for taking your time to leave a review - we are so happy that you are pleased with the service and that you found the measuring guide clear. It's great to know your delivery arrived on time.
We appreciate your support and hope you enjoy your new mattress. If you need anything from us in the future please do let us know!
Best regards,
Custom-Mattress
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