We recently changed our workplace pension provider from Nest to Cushon. The process was painless and the implementation team (shout out to Lewis!) was very helpful and quick to respond to any querie... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like the fact it is deducted directly from my salary, making it impossible to adding money to my fund. As a saver who does not take too much risk, investing a small amount every month for long term... See more
First off, the app is easy to navigate. They tracked all my pensions with other company and put them together in one pot. I can also see the estimated amount by the age of 65, which is very much encou... See more
A great, helpful and personable company with staff who know the product - which was a breathe of fresh air after the previous provider. It's a big decision to change service both for the company and... See more
Company details
About Cushon
Written by the company
Cushon by WTW
Cushon is a fintech workplace savings and pension business, using its world-leading financial technology to bring innovation to workplace savings to help people get comfortable with saving and investing.In 2026, Cushon was acquired by WTW. Before then, while it was part of the NatWest Group, it was formerly known as NatWest Cushon.
Contact info
Registered office: 51 Lime Street, EC3M 7DQ, London, United Kingdom
- 020 3926 0333
- help@cushon.co.uk
- cushon.co.uk
4.5
Excellent
2K reviews
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Helped me when I found things a bit…
Helped me when I found things a bit difficult to navigate, great customer service
23 April 2026
Unprompted review
Poor experience
Started off great, then when I queried why 37% tax had been deducted from a lump sum payment, I could not get a decent response.
Now I am unable to access any money because the system says a withdrawal is in progress, which is a something I havent requested.
I wish I had known all this before I decided to consolidate my other pensions here.
20 April 2026
Unprompted review
Very good no problem with the staff
16 April 2026
Unprompted review
brilliant service and communication…
brilliant service and communication with moving my pension into one pot, hassle free for once, so pleased with the hole thing.
15 April 2026
Unprompted review
Good customer service
Just happyvwith the speed of everything and the customer support that I received through the process.
2 March 2026
Unprompted review
Good and consistent communication at an…
Good and consistent communication at an every point in the process. Very pleased.
14 April 2026
Unprompted review
Everyone you speak to is really…
Everyone you speak to is really helpful, but as regards to paying out the money, it seems to be very slow.
27 March 2026
Unprompted review
Hassle free service
Hassle free service. Easy and simple to get everything moved across.
9 April 2026
Unprompted review
May use AI-assist with repliesRead more
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Avoid if you value your time or your money
I requested a pension transfer to another provider on 28.12.2025. Despite their supposed automated systems, absolutely nothing happened for weeks. I finally raised a support ticket on 14.02.2026. Even though NatWest Cushon claims to respond within two working days, it took them nearly a month (until 09.03.2026) to even reply and finally initiate the transfer.
Furthermore, for a company that markets itself as "mobile-first," their app is a disaster. It worked for the first few months, but now it’s unusable. It either hangs indefinitely after password entry or fails to send SMS verification codes. Despite constant updates, the issue persists. If you can't access your account, you can't manage your future.
Now that my money has finally been transferred out, I am incredibly relieved. I’m very happy that I am no longer a customer of theirs.
18 March 2026
Unprompted review
Reply from Cushon
Dear Valentina,
We are sorry to hear of the difficulties you have experienced with your transfer and the app, this does not meet the standard of service we aim to provide.
It's our hope to give every single customer a great experience - rest assured, we'll be using your feedback to help us improve.
Thank you for taking the time to leave a review.
Best regards,
Team NatWest Cushon
Prompt and effective action to my query
30 March 2026
Unprompted review
Was having a problem with my transfere
Was having a problem with my transfere, but after chatting with a customer service advisor I had it escalated and sorted out within a few weeks. I was really pleased with the service.
2 March 2026
Unprompted review
Thought I had made funds accessible…
Thought I had made funds accessible with a telephone call. Found out 2 weeks later that I needed to go to the cushion app to complete request. Now I will have to wait another 2-3 weeks before my pension fund lump sum is accessible. Not very tech savvy so I found this difficult and frustrating.
26 March 2026
Unprompted review
Reply from Cushon
Dear Jan,
We are sorry to hear of the difficulties you have experienced when accessing your pension.
You'll see our team have requested some additional information so we can find your account and help you. Please only share that information securely and not in a review.
Thank you for bringing this to our attention.
Team NatWest Cushon
Very prompt response time and keep me…
Very prompt response time and keep me updated on my contributions
25 March 2026
Unprompted review
Matt was very helpful
Matt was very helpful. Thank you for all your help 😀
20 March 2026
Unprompted review
Reply from Cushon
Hi Elaine,
Thanks so much for your review! We're so pleased to hear that our Customer Service team provided an excellent service in helping with your queries. Please continue to share your feedback with us in the future.
Team NatWest Cushon
5stars because it's a very helpful…
5stars because it's a very helpful company. Every transfer was easy and fast. I like it. Thanks for the help.
18 March 2026
Unprompted review
Reply from Cushon
Thank you for leaving a 5* review. It’s great to hear that your recent transfer went through smoothly. Keep us posted on how you're doing and let us know if there's anything more we can do for you.
Reply from Cushon
Hi Rob,
Thanks so much for your 5 * review. We're so glad you are enjoying your Cushon experience so far! Please continue to leave us feedback as you use the app and engage with your savings.
Team NatWest Cushon
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