Even though I had to wait about 6 weeks, the quality and elegance of the curtains I received is worth every penny. I ordered about 10 different samples, which helped me find the right type of curtain... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
The staff answered all of my questions before my purchase in regard to measuring windows, and how many inches to add beyond the window. The curtains took about 5 or 6 weeks to come, which seemed abou... See more
Company replied
We looked at many different velvet type drapes. Some of the others seem monochromatic, but the Curtarra , and the sample that I received, had so much depth of color. So we bit the bullet and paid a l... See more
Company replied
The measuring guides on the website made the process easy. Samples were large enough to evaluate color. Directions were clear for installation. Our order was missing the Bob wands. While it took sever... See more
Company replied
Company details
About Curtarra
Written by the company
Custom for you, made simple.
Curtarra—to always make custom curtains easy. Offers quality custom drapes & shades & valances for your dream home with ease.
Enjoy free shipping and the best customer service. Get your free swatches. Use the Curtarra Measurement Tool, and have no trouble measuring anymore.
Highly Customizable
Written by the company
- Bespoke window treatment for you
- Customize your curtain & shades and hardware on size, fabric, color, curtain head style, shade mount style, lining shade, and more.
Our Service Guarantee
Custom Window Treatment Services
- 7x24 Customer service supported.
- 7-20 days Made-to-Measure drapes and shades are fast delivered.
- Free shipping on all custom-made orders.
Contact info
16192 Coastal Highway, 19958, Lewes, United States
- +1 (909) 616-1816
- support@curtarra.com
- curtarra.com
Free Swatches
4.6
Excellent
344 reviews
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First review I ever make on this…
First review I ever make on this website! I have not even received my order yet, I merely made my order, BUT the customer service is so phenomenal. I dealt with multiple different individuals and they have all been so helpful. It is actually shocking how good and responsive they are, very very impressed with them already! I cannot wait for my order to arrive.
8 July 2025
Unprompted review
Reply from Curtarra
Dear Aalaa,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
Reply from Curtarra
Dear Cynthia,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
Curtarra sells great curtains
Curtarra sells great curtains. I was very happy both with the quality of the curtains, and Ashley at Curtarra’s customer service dept has been great. Received my order in the U.S. 10 days after my order, which is super fast. The curtains hangs perfectly right out of the bag. Highly recommended Curtarra!
24 June 2025
Reply from Curtarra
Dear Robert K,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
Great company
Great customer service on the phone, prompt delivery, and a beautiful high-quality custom curtain. I’m sure I will buy from Curtarra again.
25 June 2025
Reply from Curtarra
Dear P Oblath,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
Reply from Curtarra
Dear Michelina,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
I Had the Best Experience
I had the best experience! The fabric is just beautiful. The attention to detail, amazing. The customer service, second to none. I cannot give Ashley enough praise. She worked with me from concept through completion of product. She was amazing, answered all my questions, offered suggestions and even helped when there was a little hiccup. The service she provided was excellent!
17 June 2025
Unprompted review
Reply from Curtarra
Dear Sonya,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
Excellent cat resistant curtains
These curtains were better and less expense than ones I previously purchased at a local special made curtain store. The color and fabric plus the fact that they resist cat scratching was even better than I imagined. They look great on my sliding glass door in my formal living room.
16 June 2025
Unprompted review
Reply from Curtarra
Dear Kris,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
I cannot say enough good things about…
I cannot say enough good things about Curtarra! George in customer service always answered my questions and guided me when choosing my curtains. This is my third order with Curtarra. I’d never go anywhere else for custom curtains. Well priced and beautifully made. Definitely recommend
27 May 2025
Reply from Curtarra
Dear Lisa,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
2-0 vs. the more expensive local options!
I've ordered from Curtarra twice now - both times, the service and results have been top-notch. The team is not only friendly, but really invested in making sure you end up with drapery that you love and that fits your space perfectly, even if that means coordinating drapery panels with hardware from another source. Special shout-out for Ashley who helped me with this most recent order, but everyone I've interacted with has been great. The two rooms I've dressed with Curtarra have turned out better than another room we had done by a local professional for 3x the cost. Highly recommend!
7 June 2025
Unprompted review
Reply from Curtarra
Dear Kelly,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
Beautiful, High-Quality Curtains!
My husband and I received our curtains and were immediately impressed with the quality of the product. They look beautiful in our spaces. The guide they provided on their website was easy to understand. We are going to order more curtains. We are relieved to have found an on-line company we can trust. Thank you, Curtarra!
4 June 2025
Unprompted review
Reply from Curtarra
Dear Bridget,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
We've not yet received the item we…
We've not yet received the item we ordered. I'd suggest waiting to send a performance survey email to the customer until after they've actually received the product.
27 May 2025
Reply from Curtarra
Dear Scott,
We sincerely apologize for the inconvenience caused.
We highly value your shopping experience and are actively working to resolve the issue for you. Our customer service team will reach out to you as soon as possible.
Please rest assured that we will do our very best to assist you.
Best Regards,
Curtarra Team
Quality Products and Fantastic service
I was so impressed with my experience with the brand, that I have broken down this review and into categories.
Ease of Shopping: After coming across their website on a Google search, I was very impressed with the layout of the website. Having never bought a custom curtain I was a little hesitant to on how the measurements would be. But once you select a model, the measuring tool makes it very easy for you to calculate the size that you should buy based on the suggested amount to leave on each side, as well as the fullness that you desire.
Customer service: their customer service blew me away. My first chat interaction on the website I wanted to order the free samples to the site which material and texture would look better in my home. The agent was extremely helpful, and I asked him about one of the samples that was out of stock, but he was able to check their inventory and find it available for me. After receiving the samples, and making my selection, I went back to the website and chatted with another representative to clarify some other questions. Cheryl was an amazing agent!! (I work in customer service, and I was blown away by her attention and kindness.) She answered all of my questions and was able to guide me to make the right decisions. After the first order arrived, and I put it up, it looked amazing!!!
I decided to purchase custom curtains for my bedroom as well. Cheryl and I spent the next few WEEKS emailing back-and-forth, talking about the different product lines, the level of blackouts, and what options were available within my price range. She was not pushy at any time, she was kind, friendly, informative, and genuinely seemed to be trying to help me make the best decision.
Kudos to her, and the management team for their training.
Product: I love love, love our curtains. They are the most beautiful thing ever. And make my home look so airy, fresh, and luxurious. I thought the price was decent, and they did not break the bank.
To be fair, they have more expensive lines that were outside of my price range. But that’s why talking to the agents in clarifying your questions to what you need are very helpful.
My final reading would be, it’s 12 out of 10! Definitely worth your time and money.
1 May 2025
Unprompted review
Reply from Curtarra
Dear Ana,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
CURTERRA IS THE BEST!
CURTERRA IS THE BEST!! THEY GO ABOVE AND BEYOND TH4E CALL OF DUTY TO MAKE SURE WE WERE HAPPY WITH OUR CURTAINS. WE CAN GO ON AND ON HOW AMAZING THEY ARE - THEY HAVE QUALITY PRODUCTS AND EXCEPTIONAL SERVICE!!
6 November 2024
Unprompted review
Reply from Curtarra
Dear Kendra,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
To place order was super easy and when…
To place order was super easy and when I have a question there was a live person on the phone.
My curtains were delivered as promised.
The quality of product is beyond my any expectations.
3 April 2025
Unprompted review
Reply from Curtarra
Dear Marina,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
Stellar Hospitality & Product Quality!
5 stars for product quality and stellar hospitality and customer service...by George in particular! I'm in the hospitality/guest experience industry myself...so I appreciate it all the more, and recognize the time and effort put in. Thank you, Curtarra Team and George!
18 April 2025
Unprompted review
Reply from Curtarra
Dear Jessie,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
Responsible management
I ordered couple of curtains for my living room. First the curtains came but they sewed the lining with the sheer I was very disappointed bec I searched a lot to find something I really liked I contacted them and told them that I don’t want them to sewed together and they were so respectful and responsible and made a new one without a hassle! Thanks to them and thanks to George that helped me! 🥰
1 May 2025
Unprompted review
Reply from Curtarra
Dear Roxana,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
Absolutely satisfied!!
I was nervous about purchasing curtains online and took a long time to push the buy button. I had trouble with the website on top of that.
BUT...the customer service person was exceeding nice and helpful. AND the curtains are absolutely beautifully crafted and to my exact specifications! I will use Curtarra again and again.
1 May 2025
Unprompted review
Reply from Curtarra
Dear Crystal,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
UPDATE - TERRIBLE customer service and quality control
I am writing to express my extreme frustration with the complete lack of response to my repeated attempts to contact you. I’ve reached out multiple times regarding issues with my order and have been trying—without success—to initiate a simple return as I’m not at all satisfied with the quality of these curtains. They were made so poorly with extremely cheap fabric and I also have not received the correct quantities which has not been addressed at all. Instead I’m being blamed for placing two orders and the only response I have received is accusing me of not showing correct photos of what was received when I clearly sent everything in hand and have only been requesting to send this back!!!
It is unacceptable that no one has responded or provided any kind of resolution. I expected far better customer service, and at this point, I’m left wondering how a company can operate this way. I am beyond frustrated and disappointed.
Please respond immediately and provide a clear path to resolve this issue. I am simply asking for the ability to return what I received as it’s faulty and this should not be so difficult.
I expect to hear back from someone without further delay.
I’m responding again to your response. I included the photos from the very beginning stating that you sent 2 panels of each style instead of 4 and attached the photos. There was absolutely nothing dishonest about the photos or the email as I sent everything that you sent and have been emailing you trying to get this resolved to return and you guys have not responded. There is absolutely no response to all my recent emails after I especially touched on the fact that you offer a “satisfaction guarantee” and are not working with me to accept a return or provide an actual resolution. How do you expect us to come to an agreement on a resolution when you don’t answer emails?
30 April 2025
Unprompted review
Reply from Curtarra
Dear Sunaina,
Thank you for bringing your concerns to our attention. We take every piece of feedback seriously and greatly value the trust our customers place in us.
According to our records, your first order was placed on April 4, 2025, for a total of four curtain panels.On April 14, you contacted us stating that you only received 1 panel, and that its size was incorrect and unusable. Without providing the requested necessary proof for after-sales support, you mentioned that due to the urgency of the situation, you had to purchase ready -made curtains locally and requested a full refund.
After investigating with our factory and reviewing the shipping records, including the weight of the parcel and the logistics tracking, everything confirmed that 4 panels were included in the shipment. However, we truly understand how important every order is to our customers. In the spirit of resolving the matter as soon as possible, we processed a refund for your order.
We believed the issue had been fully settled. However, on May 3, we received another issue report from a different email address. At that time, we were unaware that the two orders were connected. The issue raised was strikingly similar— not only the issue of curtain quantity and size discrepancies but also the way the story tells. This reminded us of the issue from the previous month.
We always prioritize our customers and carefully reviewed the inspection and shipping records once again, finding no irregularities. Upon closer inspection, we noticed the two delivery addresses were very close, and although the email and shipping address had changed, the same credit card was used for both orders. What surprised us even more was that the photo provided in the second claim showed a curtain style that you previously reported as missing in the first order.
We’ve also mentioned in our email communication that we always strive to ensure every customer is satisfied. We are committed to listening carefully to all feedback and concerns, and we hope that you can communicate with us fairly and honestly. With this mutual understanding, we believe we can work together more effectively.
Best regards,
Curtarra Team
I am happy!
They helped me measure the size of the windows by e mail and phone. From the website, more options to choose type, color, fabric and accessories. The sample were sent to me for final decision.
Furthermore, I save more mone.
Thanks.
25 April 2025
Reply from Curtarra
Dear Toan,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
Custom without Price
I obtained custom sized curtains without paying custom prices. A good deal.
25 April 2025
Reply from Curtarra
Dear Michael,
Thank you for your purchase and recognition of our products!
We value your support and trust. Your satisfaction is our driving force. We will continue to work hard and Curtarra will always provide you with quality products and perfect customer service. If you have any questions or need help, please feel free to contact us. Thank you!
Best Regards,
Curtarra Team
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