CuriosityStream Reviews 836

We had not been using our streaming service and had forgotten about the automatic renewal. I was so encouraged to deal with an honest company that understood our mistake and cancelled our subscription a day after the renewal date. Very good customer service!

Excellent customer support from Franz on the chat feature. My subscription purchase wasn't great tho. The purchase price was never disclosed before or after I signed up for a one year subscription. Even the receipt did not list what had been transacted to my card. I had to go into my bank account. This problem and an issue about the cost of the subscription led me to customer service. I gave a 5 star review because of the excellent support I received after contacting chat support.

The content and streaming service are great and what I was hoping for. I'll keep this for a year. I could not find a way to turn off auto pay except to cancel the subscription.

Downloaded in error and my subscription was cancelled and I had a full refund. Excellent customer service, so very prompt and helpful

Brilliant support in Live Chat from Marlo Rivera

I was no longer using the streaming service but had failed to cancel my membership. When I noticed that I had been billed for another year I reached out and without a hassel they were able to cancel my membership and issue a full refund. They didnt have to do this but they did and it is really appreciated.

I was having a very frustrating issue with a login issue on the Roku app. I was pretty sure I had tried everything, but customer support was able to help me troubleshoot my issue.

10/10 customer service. Upon needing to cancel a subscription due to finical hardship the Customer Support team via Facebook, and subsequently email, were professional and prompt and we came to a workable solution for both parties ASAP.

Would recommend!

I just want to give special thanks to the Help Team for prompt and swift action on my account. I only can say it was more than a business transaction it was kind gesture.

I went to the site after a prompt from DirectTV Streaming. I couldn't find the details I was looking for so jumped on chat and was instantly connected to Marlo. I got all my questions answered quickly and completely. Now just to tell my husband about it, and agree that we should do this, him for science and me for art and history. I am sure we will sign up.

Thanks Aira C. for helping with my account. Stack social was offering a lifetime subscription and Aira helped my get the purchase applied to my current account. Love Curiosity Stream!

Nikka was persistant in resolving my double subscription problem. I really appreciate her gentle help.

I love CuriousityStream's content/programs. Very interesting and informative. However, with my Android OS, even after I had logged off the app, excerpts from previously viewed content would pop in unbidden and begin to play, overriding the audio book to which I was listening. I had to uninstall the app and reboot my phone. When I reported this to Customer Support, they initially canceled my subscription but did not offer a refund. My subscription was only 2 days old, and I reported the problem immediately. Normally they do not give refunds for renewals or auto-renewals, but my sign-up was from an e-mail offering a discount and a "we miss you, won't you come back" type message. Once I explained THAT, I was given a full refund immediately.

The shows are great - the platform works very well and is nicely organized. Also saved money on a recent bundle order - my favorite part.

I had noticed a charge to my credit card for a subscription which I had not requested and wrote a note to the customer service department. To my surprise, it was quickly responded to by Tessa who promptly solved my problem.

Bernadett was a great representative who quickly and kindly assisted me with my questions.

When I first contact you, I thanked you for your great help. My problem was solved . I have no doubts that you really gave us the right direction and again I would like to say : Thank you Nikka.

I was surprised to see a renewal for a yearly subscription to Curiosity since I had forgotten I had subscribed. That said; My experience chatting with their customer service representative could not have been more helpful. The rep was exceedingly pleasant and efficient and most of all helpful!
Thank you for making my experience very fast, easy thoroughly professional while simultaneously very friendly! Very impressive experience!

Bernadett provided an incredible response to my issue, resolving it promptly on a weekend! I’ve been using Curiosity Stream in my 7th-grade science classroom for the past three years, and I wish I had discovered it sooner. The team at Curiosity Stream is exceptional, and I highly recommend using their platform.

The representative knew what I wanted and helped me.

I sought help with an unexpected billing issue and the service I received exceeded my expectations. It was a surprise. The care displayed by KD, Aira and Franz was remarkable.