Curaleaf Clinic Reviews 

My appointment/review was scheduled however on the day a no show from the clinician. Emailed support who told me to call to make a further appointment or I will be charged for it. Call was never answered. Seems to be a lack of staff being supplied to deal with support. This is not a cheap service. Support needs to be staffed accordingly.

Edit..... I have replied are you still unable to identify me.

In the beginning I had such a wonderful experience with curaleaf I’d of recommended far & wide & I’m gutted it didn’t stay that way. My interactions with the doctors at curaleaf have been nothing but wonderful & my only positive takeaway, I’m incredibly grateful for their extensive knowledge & understanding & the ease that had on the experience & it’s sad that the running of the clinic doesn’t reflect that. Unfortunately the issues have grown & grown over the last year & all it’s done is deplete my remaining scraps of energy & become an absolute hassle. My prescriptions - supposed to be automatically issued every 28 days just stopped, requesting medication isn’t made a simple process in itself & one I shouldn’t have to be undertaking almost every month either, additionally to that the sporadic dispatch means I have to start rationing prescriptions to prevent being left weeks without which only causes a worsening of previously managed symptoms. ‘Patient support’ is a humorous title, you’d think we were talking about pick & mix not a medication managing debilitating & life limiting illnesses, there is no understanding or care shown to the substantial impact all of this has. The repeated bombardment of being asked for reviews & to fill out questionnaires, from a medical clinic feels really gross, especially considering the ‘support’ - or lack thereof being provided. Naively & a decision I greatly regret, I tried to stick with the clinic, partly because I’m not well enough to deal with more hassle of trying to transfer elsewhere, but being left another two months without a prescription issued, a refusal to answer basic questions regarding allergies to new ingredients - implemented immediately with no warning & the drastic decline in my physical & subsequently mental health as a result meant I’ve finally moved to another clinic who were appalled by the mention of repeated difficulties & I hope can provide a more positive experience going forward. We are human beings just trying to survive facing enough difficulty, I’ve left the clinic feeling like a wallet & completely brushed aside, rather than a patient receiving care. I sincerely hope nobody else has to experience the same issues & the detrimental impact it has on their health & it can improve for all patients going forward.

Spoke to Jake today he dealt with my query with ease even sent an email to say what I sent was ok ( I’m not good with emails so he was helping)

Jake in customer support was excellent - friendly, efficient, helpful

Folks like that should be running your customer service department - very professional

The whole process has been a breeze so far.

I had an issue verifying my identity, but Stephanie was absolutely brilliant and sorted it all for me.

Stephanie healey helped me with my enquiry today and was very helpful

Very bad comunications
Not up to standards waste of time and money they dont get back to you they say alot but nothing done reviews say takes 1 week but over 2 months soo doctors aint up to standards only want thr consultaion money but no outcome or whats going on oh wow i cant even reply to this review or comment on yours now you cant find me on the sysytem what a failure im sure i was a client unless you lot took me off cause failed to help me i see how it is good revurse 😂

In a word....'Pure efficiency'....Curaleaf do exactly what they say they will do....they get my vote of confidence.

After my request link expired, I needed to call the pharmacy in order to place my order. I had the pleasure of being assisted by Lynn who was incredibly friendly and helpful and made the entire process extremely simple and fast. It was a lovely interaction.

I’ve found curaleaf to be very helpful with managing my condition

I ordered and paid for my cannabis prescription 4 weeks ago, and I’m still waiting for Curaleaf to fulfil my prescription. Spoke with a couple of agents via phone & live chat and they were really arrogant and not helpful at all. Was asked to send proof of payment, which I have forwarded email confirmation and a copy of my credit card statement - but now they are saying that payment has never been made.

I’ve now started the process of leaving Curaleaf and joining another more professional pharmacy.

STAY WELL AWAY FROM CURALEAF

Medical clinicians are always very competent and knowledgeable in addressing my concerns. Overlap experience with Curaleaf has been very pleasant. Many thanks.

My whole experience has been incredibly simple. 100% excellent service throughout.

It’s great with with an easy process that runs smoothly no problems so far within a year and a half. Only gripe is the price is going up and I would make it easier to change strains quicker when required as you do build up immunity to the same strains quite quick.

Booked my initial appointment within 6 days, approved 6 hours after seeing the doctor then medication prescribed and dispatched the next day and received the following day. No faults!

These people turned me away and left me alone with my problems.

I spoke with Jake who was really helpful and polite, and answered all of my questions...The process was made simple and straight forward....After coming off an hours call with Alternaleaf, which ended with me having the call put down on me, it was a breath of fresh air....Thank you Jake and Curaleaf 🤗

Didn't have to wait long for an appointment. Nathaniel listened to my issues and had updated my prescription accordingly. Excellent service again from Curaleaf!

I used the clinic about 1 or 2 years ago in order to manage a chronic pain condition. I’ve eventually decided that medicating every day was not for me. A month and a half ago I hooked an appointment as I was going through a very difficult family situation. I told the doctor that I needed the prescription just for 1 month and asap, she acknowledged that. The prescription came promptly with an email saying that it was sent to the pharmacy and I shouldn’t contact them until they contact me. More than 10 working days past, I contact the pharmacy and they told me they never received my prescription. I reach out to the clinic and they don’t respond for 4 days, even though I told them again about the urgency in my situation. When they finally responded they refused to take accountlabiltiy for sending me a generic letter that had wrong instructions in it. I told them I do not have the time to order anymore as I am moving away to a different country (same thing I told the doctor, that’s why there was urgency) and I would like to request a refund. They refused to and then started to threaten me that if I ask for a chargeback from my bank they will block me from ordering again. Awful customer service, stay away!

I have always found this company to be very thorough, helpful and always friendly. I highly recommend this company.