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Trash and scam company. They giving out items free for the first month (April) yet I have to pay for delivery fee. Not only that, I have not yet received anything up to this date (July). Furthermore t... See more
Smells mid. Not worth the price. Also they sneak in a subscription thing that you don't know about untill you get a fresh bank statement a month later saying they automatically made an order for you.... See more
Company replied
I paid for my cupids order on the 5th of July, I haven't received it yet nor have I even heard back from them
Company details
Written by the company
Cupid Fragrances is a revolutionary fragrance brand that offers a unique range of pheromone-infused colognes designed to elevate your attractiveness and boost your confidence. Our scientifically-formulated scents harness the power of pheromones, setting us apart from conventional fragrance brands. Visit cupidfragrances.com to discover a new world of irresistible allure and leave ordinary fragrances behind. Experience the Cupid difference, and let your inner magnetism shine.
Contact info
United States
- hello@cupidfragrances.com
- cupidfragrances.com
Breach of guidelines
The item that I received was the Cupid…half empty bottle unhappy
The item that I received was the Cupid raw the 10ml bottle. When I received the order it was leaking out all over the packaging and the bottle was only half full. Still waiting to see what they are going to do about it.
22 September 2025
Unprompted review
Reply from Cupid Fragrances
Hi Ryan,
Thank you for bringing this to our attention. We sincerely apologize for the issue you experienced with your bottle arriving damaged and only half full. We completely understand how you've felt, and we want to make it right for you.
Rest assured, we will help you resolve this concern as quickly as possible.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information (Email, Phone number, Order number, and Name) so we can locate your order.
Thank you for your patience and understanding. We look forward to your reply so we can help you further.
Best regards,
Thank CUPIDS Team
If i could give less than 1 star I…
If i could give less than 1 star I would. Was a nightmare from beginning. Paid for a product did that I did not recieve. The level of incompetence fro. Them is insane. Save your money and dont even bother.
7 July 2025
Unprompted review
Reply from Cupid Fragrances
Hi Randy,
We just wanted to follow up and let you know that we previously sent you an email from support@cupids.com, as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
Smells like toilet water per my wife
Took forever to arrive. Then when I applied it wife came over to me and sternly told me to get in the shower because it stinks and she's not going to dinner with me. Customer service sucks and the cut and paste response they give on here is the same response you get if you get through on the phone. Word for word not allowing you to talk once they start. When I asked about the personalized customer service promise The voice on the other end began reading again. Then placed me on hold and came back with another foreign accent reading their script again. We reported it to the BBB for fraud and refusal to give refunds. Instead they wanted to offer us different products. Then I emailed the Ohio Attorney General and they said they would look into it. We figured even if nothing happens, there's a paper trail in case someone else makes a complaint to them.
Now I'm waiting for the response below this that everyone else gets and the voice on the phone reads to you.
20 August 2025
Unprompted review
Reply from Cupid Fragrances
Hi Scott,
Thank you for reaching out and sharing your experience with us. We truly regret to hear that the items you received did not meet your expectations, and we sincerely apologize if they caused any inconvenience.
We want to reassure you that many of our customers have testified to the effectiveness of our products, and we continuously strive to provide both quality items and attentive service. That said, we completely understand how you've felt and take your feedback seriously.
After reviewing our records, we were not able to locate an order under your name. Please know that we are committed to assisting you every step of the way.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information (Email, Phone number, Order number, and Name) so we can locate your order.
Thank you for your patience and understanding. We look forward to your reply so we can help you further.
Best regards,
The CUPIDS Team
Complete scam
This stuff is a complete waste of money. Requires over 10 sprays for anyone to notice you are wearing it. Completely over priced. Lasts maybe 3 hours before needing to reapply. The time required to purchase it with all of their videos trying to sell you more of their products alone is not worth buying it. When you ask for a return they try to offer you a small refund to keep the product and waste at least a day of your time before giving you the return instructions which are extensive. They make it possible to say you missed a step so they can get out of honoring the return. Stay away!
They offer a money back guarantee but it has been a month since they received my return and still no refund.
After a month of excuses and correspondence with them they reached out to blame usps delivering it to the wrong zip code despite the zip code being correct on the out for delivery update. USPS said that based on tracking they received the item. They continue to make excuses so they don’t have to honor the return. Such a joke of a company complete incompetence.
15 September 2025
Unprompted review
Reply from Cupid Fragrances
Hi Weston,
Thank you for sharing your concern with us. We truly value your feedback and understand how you've felt.
Many of our customers testify to the effectiveness of our products, and the price per bottle has been carefully calculated to reflect the quality and formulation we provide. That said, we acknowledge your request to return the items and assure you that we will continue to assist you with this process. As we see that you are already being assisted through email, we’ll make sure to support you there to ensure a smooth resolution.
Regarding the video you encountered during checkout, please note that this is a standard part of our ordering process and is designed to provide additional information about our products.
We appreciate your patience and understanding, and rest assured we are here to assist you until your concern is fully resolved.
Best regards,
The CUPIDS Team
I was trying to find out what the 50%…
I was trying to find out what the 50% off was my husband was asking me to make the purchase. And while I was trying to look over the ad which was non-informational. And watch the stupid video. And wants to video ended I still trying to find out how to get to 50% off. And the next thing is it went to another screen telling me that there was an issue try again later. And today I get a bottle in the mail. I open it it stinks. There's no way I'm going to allow him to wear it. And they charged me full price. I cannot find a way to talk to anyone there. So I'm sending it back and I'm going to dispute it on my bank account.
5 September 2025
Unprompted review
Reply from Cupid Fragrances
Hi Judy,
Thank you for reaching out and for sharing your experience with us. We sincerely apologize for the issues you encountered while trying to make your purchase, as well as for the inconvenience this has caused. This is certainly not the kind of experience we want for our customers.
Please know that we are here to help resolve this for you. We understand your concerns regarding the pricing, the ordering process, and the fragrance you received. We’d be happy to assist you with your return and ensure the charges are properly addressed.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best Regards,
The Cupids Team
Fraudulent company
The cologne smells bad , customer service are the worst . They upsell things at check out and double charge you without notifying you . Then the 30 days BS money back is not real they want you to send their cheap smelling cologne at you expense. In conclusion they are fraud.
13 September 2025
Unprompted review
Reply from Cupid Fragrances
Hi Ed,
Thank you for sharing your feedback with us. We sincerely regret to hear about your experience and understand your concerns.
Many of our customers testify to the effectiveness and fragrance of our products, and we always strive to provide a positive experience. Please be assured that all orders are processed based on the information we receive in our system, and we do not intend for any customer to feel misled.
Regarding returns, we do offer a 30-day return policy from the date of delivery for orders shipped within the US mainland.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best Regards,
The Cupids Team
Lounge‑Ready Ginger Glow
I took this to a week‑long conference and it worked great. Ginger hit me in hotel lobbies, then sandalwood warmed up in cool boardrooms.
24 May 2025
Unprompted review
Reply from Cupid Fragrances
Hi Joost,
Thank you for sharing your experience with us! We’re delighted to hear that you enjoyed how the fragrance adapted so well throughout your week-long conference—from the bright ginger notes in hotel lobbies to the warm sandalwood in cooler boardrooms.
We truly appreciate your feedback, and it’s always rewarding to know our products are bringing great experiences to our customers.
We look forward to serving you again soon!
Best regards,
The CUPIDS Team
Bad Bad Bad itmes is very bad smell and…
Bad Bad Bad itmes is very bad smell and nothing write
1 September 2025
Unprompted review
Reply from Cupid Fragrances
Hi Semon,
Thank you for sharing your feedback with us. We truly value hearing from our customers as it helps us improve our products and services.
We’re sorry to hear that you were not satisfied with your recent purchase. Many of our customers have shared positive experiences, highlighting the effectiveness and pleasant fragrance of our products. However, we understand that preferences can differ, and we regret that this was not the case for you.
Your feedback is important, and we will take it into consideration as we continue working to provide the best experience possible for our customers.
Thank you once again for bringing this to our attention.
Best Regards,
The Cupids Team
Placed order
Placed order. Was double billed and double shipment. Responded and was offered discount if I kept. Stated wanted to return. Nothing since. Multiple messages sent without any reply. States 30 day money back guarantee but without response that will not happen. I do not recommend ordering from Thai company due to lack of customer service and response.
1 September 2025
Unprompted review
Reply from Cupid Fragrances
Hi Mike,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from support@cupids.com, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
Nice Smell but Zero Results.
I ordered Hypnosis 2.0 after viewing multiple videos across the Internet. It looked really impressive and I thought my with would appreciate it. Unfortunately, she hasn't even noticed. It is quite clear that the pheromone concept does not work, and possibly a con. The fragrance is quite nice but doesn't last very long. There was a few issues with my order also. Worryingly the order came from China. The product is meant to be manufactured in the US?. Disappointingly, it was recieved well beyond the promised date and when it arrived it was the wrong product. I ordered Hypnosis 2.0 and recieved Hypnosis.
Shame for this product it has potential.
18 August 2025
Unprompted review
Reply from Cupid Fragrances
Hi Paul,
Thank you for taking the time to share your experience with us. We sincerely appreciate your honest feedback as it helps us improve our products and services.
We’re truly sorry to hear about the issues you encountered with your order and the concerns you raised. Please be assured that we are fully committed to providing only high-quality products to our customers. Many of our customers continue to testify to the effectiveness of our products, and we remain dedicated to upholding that standard.
Regarding your experience with receiving the wrong item and the delay in delivery, we deeply regret the inconvenience this caused. We will be looking into this matter further to ensure it does not happen again.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
A fake advertisement honestly these…
A fake advertisement honestly these actors are good performers
1 September 2025
Unprompted review
Reply from Cupid Fragrances
Hi Zidane,
We just wanted to follow up and let you know that we previously sent you an email from support@cupids.com, as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
AI Bot reviewers overinflating the trustscore
Going over the comments, It is extremely apparent that all 5 start reviews are AI bots that have been programmed to write fake reviews in order to overinflate the review score.
Basic sentence structure includes Occasion + Type of smell + Good experience.
Every 4-star-plus review is the exact copy of the above structure. Not buying a product that cant practise fair trade.
31 August 2025
Unprompted review
Reply from Cupid Fragrances
Hi Darshan,
Thank you for reaching out and sharing your thoughts with us. We value all feedback as it helps us better understand the concerns of our customers.
We’d like to reassure you that the reviews you see on our platform are from real customers who have purchased and used our products. Many of them have shared their genuine experiences, and we are grateful for their willingness to provide honest feedback. The consistency in some of the reviews comes from the fact that many customers report similar results and experiences, which speaks to the effectiveness of our products.
We are committed to fair practices and transparency, and we truly hope you’ll consider giving us a chance.
Thank you again for your feedback—it helps us continue to build trust and improve.
Best regards,
The CUPIDS Team
FRAUD SELLER !!
FRAUD SELLER !!! THIS MUST REPORTED AS SOON POSSIBLE . 67 EURO WAS WAISTED AND WAITING FOR 1 MONTH . FOR THAT POOR FAKE PERFUME SCENT MADE IN INDIA!!!
26 August 2025
Unprompted review
Reply from Cupid Fragrances
Hi Rolexbrent,
Thank you for sharing your feedback with us. We sincerely regret to hear about your experience and understand your frustration.
Please be assured that we are a legitimate company, and we remain fully committed to delivering quality products and excellent customer service to all our customers. We take your concern very seriously and want to make this right for you.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
No sprayer on one Bottle and correction from Cupid.
Received on 7/19 my order that was placed on 6/26. One of the bottles in the order had no sprayer and was useless. I have Chated with AI and I have written via their site only to have a response email generated by AI. I have requested a refund plus applicable sales tax. I have heard NOTHING. Seems like they choose to hide behing AI and not take care of customers.
19 July 2025
Unprompted review
Reply from Cupid Fragrances
Hi David,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from support@cupids.com, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupid’s Customer Support Team
I ask for small bottle and they sent 67$ bottle
I ask for small bottle and they sent me 67$ bottle shame and so you guys out there no this is a fraud It don't work don't buy I sprayed it no response at all fake spray very disappointed..
8 August 2025
Unprompted review
Reply from Cupid Fragrances
Hi Robin,
We just wanted to follow up and let you know that we previously sent you an email from support@cupids.com, as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
I ordered the complete package
I ordered the hypnosis, the hypnosis 2.0, the charm, ignite,& lust, with the raw phenomenon. No one really liked the smell of any of it especially to the point that they make it online. It took over a month to receive my package on top of the very dissatisfaction of results. DO NOT WASTE YOUR MONEY OR TIME WITH THIS
4 June 2025
Unprompted review
Reply from Cupid Fragrances
Hi Zachary,
We just wanted to follow up and let you know that we previously sent you an email from support@cupids.com, as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
Don’t buy, dropship water
The scent is nice, smells good, the thing is that it lasts 2 minutes at max.
It’s pretty much water with some sort of chemical inside.
Save your money and by a real perfume.
The pheromone part doesn’t exist.
Scammish website since it asks for you card details, and then gives you 100 of adverts with discounts and stuff for different products, I ended up adding to my basked 1 more perfume and 1 deodorant for a total of like 120$ which I didn’t even want to buy, if you click on it it buys it automatically, you don’t have a review cart type of stuff. Disgusting.
Also, made in USA my balls, it’s a dropship scam from china.
DO NOT BUY
1 August 2025
Unprompted review
Reply from Cupid Fragrances
Hi Alex,
Thank you for taking the time to share your feedback. We truly value hearing from our customers, even when the experience has not met expectations.
We’re sorry to hear about your concerns regarding both the product and your ordering experience. We understand how you've felt when a purchase does not meet your expectations, and we want to assure you that we take your comments seriously.
Our pheromone products are formulated and tested to deliver their intended effect, and many of our customers have had positive experiences with both the scent and its longevity. That said, we acknowledge that scent perception and lasting power can vary depending on individual body chemistry and environmental factors.
Regarding the checkout process, we sincerely apologize if additional items were added unintentionally. Our system is designed to present optional offers, but you should always have control over your final order before payment. We will review your feedback with our team to ensure the process is clearer and prevents accidental additions.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
Scam !!!
Scam !!!! Ordered this aftershave for my brothers birthday! Never arrived! Emailed the company no reply ! Email bounced back what a joke rip off! You guys should be ashamed of yourself
Ripping people off in Australia is not Australian!
9 July 2025
Unprompted review
Reply from Cupid Fragrances
Hi,
Thank you for reaching out and sharing your feedback. We truly value hearing from our customers, and I’m sorry to hear about the experience you’ve had so far.
Please accept our sincerest apologies if your order has not yet arrived. We understand how you've felt, especially since it was intended as a gift for your brother’s birthday. We are committed to addressing the concerns of our customers promptly and ensuring that every order is fulfilled.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
Cupid pheromones DAMAGED
Cupid pheromones ordered 3 bottles of drops..2 were busted during shipping.
8 August 2025
Unprompted review
Reply from Cupid Fragrances
Hi Eldridge,
Thank you for letting us know about your recent order of our cologne. We’re very sorry to hear that two of the three bottles arrived damaged during shipping. That’s certainly not the experience we want you to have.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
Tried to cancel my order after I saw the reviews
Tried to cancel my order after I read the reviews here on trustpilot. No phone support! That's a big red flag. After reading reviews here on trustpilot and several other websites including several well-known Reddit groups I can save at this company is not honest. I'm out having to wait to see if they actually answer their email support, because their chat support feature is non-functioning on their website. I'm glad I used a credit card because once the transaction clears I am going to submit a claim to have the charge removed. Also consumers beware this business is not better business bureau verified or credited. There is a mountain stack of negative reviews and comments on the BBB about Cupid's product. Lastly I worn those who have seen the ads to stay away from products that have not been independently verified. I too have fell for this cheap product.
7 August 2025
Unprompted review
Reply from Cupid Fragrances
Hi Josh,
Thank you for reaching out and sharing your concerns. We understand your hesitation, and we’d like to address the points you’ve raised.
At this time, we do not offer phone support; however, we definitely respond to all chat and email inquiries. We’re currently experiencing a higher volume of messages than usual, which has caused a slight delay in our response times. Rest assured, we are working diligently to get back to each customer as quickly as possible.
We want to reassure you that our business is legitimate, and many of our customers testify to the effectiveness of our products. We take customer satisfaction seriously and strive to deliver quality products and service.
We acknowledge that you requested to cancel an order. For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
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