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Place order, within 2 minutes noticed I selected wrong scent, sent email right away according to their guarantees they would reach out with a business day, after almost a week now and ,3 more emails r... See more
Company replied
Trash and scam company. They giving out items free for the first month (April) yet I have to pay for delivery fee. Not only that, I have not yet received anything up to this date (July). Furthermore t... See more
Tried it before the gym because I was curious how it would behave once I started sweating. Surprisingly it stayed put through my entire cardio session without turning weird. The parcel came wrapped pr... See more
Company replied
Company details
Written by the company
Cupid Fragrances is a revolutionary fragrance brand that offers a unique range of pheromone-infused colognes designed to elevate your attractiveness and boost your confidence. Our scientifically-formulated scents harness the power of pheromones, setting us apart from conventional fragrance brands. Visit cupidfragrances.com to discover a new world of irresistible allure and leave ordinary fragrances behind. Experience the Cupid difference, and let your inner magnetism shine.
Contact info
United States
- hello@cupidfragrances.com
- cupidfragrances.com
Breach of guidelines
it doesn‘t last norhing!
29 December 2025
Reply from Cupid Fragrances
Hi Kevin,
We just wanted to follow up and let you know that we previously sent you an email from support@cupids.com, as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
Absolute trash company!!
Absolute trash company!!! I ordered have not been given a delivery date besides the original date which has long passed and they refuse to cancel or refund the order. No support phone number and I have emailed all they do is give a run around to keep denying refund. I have tried to remain in contact and now they refuse to respond. I filed a fraud claim against them and filed a complaint with the internet criminal complaint center with the government as they say they are in Ohio and am awaiting the investigation. Screw this company and their scam ways. Steals your money and pretty much tells you to screw off.
Review update
I finally got my refund however the refund process is setup for you too make a mistake they require you to do their job and list and account for all items you are returning a respectable company has a competent return process that put the company responsible for product return. I paid for return shipping, I placed a slip detailing every item that was returned ( key is if you slip up they will throw out anything returned not on the list even though it is their product) the communication is bad as they don’t respond to you until early hours in the morning when you are sleeping. No working phone number to reach anyone in customer service only through their chat. I have received more communications about adjusting my review than I did when I requested my refund. The product was no good lasted maybe 15 mins and couldn’t smell it after that and that is asking people I meet if they could smell it.
BUYER BEWARE avoid this product recommend don’t buy
1 January 2026
Unprompted review
Reply from Cupid Fragrances
Hi Randall,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from support@cupids.com, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupid’s Customer Support Team
304.00 dollar order that should have…
304.00 dollar order that should have only been 180.00. No response from customer service. Still no product. This is a total scam and should be shut down .
Update: The products have finally arrived. How ever they did not cancel the 120.00 in which I requested multiple times. so I now i have 4 of the same scent. Still no response from cupids on the multiple emails iv sent requesting a refund so now I must go thru the trouble of trying to return 3 of the 4 bottles but so far no response on the matter.
24 December 2025
Unprompted review
Reply from Cupid Fragrances
Hi Ricky,
We just wanted to follow up and let you know that we previously sent you an email from support@cupids.com, as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
Was charged 130.00 after responding to…
Was charged 130.00 after responding to an add say I would only be charged 19.99! Tried to reach the company multiple times through emails but no response!! Going to the BBB and filing a complaint. Not that's going to help but maybe it will help others.
23 December 2025
Unprompted review
Reply from Cupid Fragrances
Hi John,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from support@cupids.com, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupids’ Customer Support Team
I picked Cupids because I like to try…
I picked Cupids because I like to try out different colognes not because of the way they are advertised because in the real world that doesn’t happen. When I received it and tried it for first time I was immediately impressed by the scent it only takes a little but it lasts all day and that’s exactly what I look for in any cologne that I buy. And so yes I do intend on buying another one probably for my birthday in February.
29 December 2025
Reply from Cupid Fragrances
Hi David,
Thank you so much for sharing your experience with Cupids. We truly appreciate hearing your honest feedback. It’s wonderful to know that you were impressed with the scent and that it lasts all day—exactly what we aim for in our products.
We’re thrilled to hear that you plan to purchase another bottle in the future, and we look forward to serving you again, especially for your upcoming birthday in February! Our team is always here to ensure your experience with our colognes remains exceptional.
Thank you once again for your support and kind words.
Best regards,
The CUPIDS Team
DO NOT WASTE YOUR MONEY
DO NOT WASTE YOUR MONEY. Yea, it smells alright but it has absolutely 0, ZERO reaction to females!! I made sure I was freshly showered, as not to eliminate or alter the scent of cupids but it still had ZERO effect, even applying to pulse points as the directions specify. The commercials of women getting weak in the knees or falling over in love are obviously manufactured and completely false as how cupids really works.
Again, DO NOT WASTE YOUR MONEY ON CUPIDS. IT DOES NOT WORK!!
29 December 2025
Reply from Cupid Fragrances
Hi Cameron,
We just wanted to follow up and let you know that we previously sent you an email from support@cupids.com, as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
Just a good smelling cologne
I'm not going to say it smells bad I'm not going to say it doesn't have hormones in it. But I've been trying this for 3 weeks pretty much wore it daily in the last 3 weeks I haven't heard one compliment about how it smells I never told my wife I got it we've had a three year dry spell now I will say she has been nicer but it still if I try to touch her it's an instant push me off and if she knew I have been trying this on her she would be mad as hell at me. That said because she does seem to have a slight change in Attitude I do think if you're with a woman that already likes you and wants you you're probably going to get it. Don't think you're going up in a club though as just normal guy and that it's going to get you noticed because it's not.
10 December 2025
Unprompted review
Reply from Cupid Fragrances
Hi Scott,
Thank you for taking the time to share such detailed and honest feedback with us. We truly appreciate you giving the product a fair try and sharing your real-life experience.
We understand your perspective and want to acknowledge that pheromone-based products can work differently from person to person and situation to situation. Many of our customers have shared positive testimonials about noticeable changes in attraction, confidence, and interpersonal interactions. That said, we also recognize that results are not instant or guaranteed, and factors such as chemistry, environment, and relationship dynamics can play a significant role.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
Reply from Cupid Fragrances
Hi Antonio,
Thank you for sharing your feedback with us. We truly appreciate your patience.
Orders typically take around 5–7 business days for delivery. However, due to the surge of orders during the holiday season, there were some delays in shipping beyond our usual timeframe. We sincerely apologize for any inconvenience this may have caused.
Please know that we are continuously working with our shipping partners to improve delivery times and ensure a smoother experience moving forward. If you have any additional questions or need further assistance, feel free to reach out—we’re always happy to help.
Best regards,
The CUPIDS Team
The cologne smells so good!
The cologne smells so good, and the customer service was top-notch! I'll be a returning customer!
29 December 2025
Reply from Cupid Fragrances
Hi David,
Thank you so much for taking the time to share your experience!
We’re thrilled to hear that you loved the scent of our cologne and that our customer service met your expectations. Your kind words truly mean a lot to us.
We’re excited to welcome you back as a returning customer and look forward to serving you again soon!
Best regards,
The CUPIDS Team
Smells nice ordered 1 bottle they…
Smells nice ordered 1 bottle they charged me for 2 i got 3 , pretty expensive converted to NZ dollars .
$224.00 my wife dosen't even notice it no other girls/ladies I've been around even notice it .
It dosen't work like it says in the adds so I've resorted to using it as car carpet sent for the car and van 😅 all in all its just expensive car scent.. .... and yes this is just my genuine experience unfortunately..
23 December 2025
Unprompted review
Reply from Cupid Fragrances
Hi Wayne,
Thank you for taking the time to share your honest feedback with us. We truly appreciate hearing about your experience, as it helps us improve and better assist our customers.
Upon checking your order, we can confirm that it was placed under our Buy 2 Get 1 Free bundle promotion. With this offer, you are charged for two bottles and receive one additional bottle for free, which explains why you received a total of three bottles with your order.
Please note as well that all of our prices are charged in USD. The final amount reflected on your statement is converted by your bank into NZD, which may cause the total to appear higher depending on the current exchange rate and any bank fees applied.
We’re sorry to hear that the product did not meet your personal expectations. While individual results can vary, we would like to reassure you that many of our customers have shared positive experiences and continue to testify to the effectiveness of our products when used as directed.
Your feedback is genuinely valued, and we thank you for giving our product a try.
Best regards,
The CUPIDS Team
Cupids= scam artist
Went to order a bottle and took over a hour still no order confirmation always getting spam offers to try this before you checkout..... if I wanted more I would have added to my order now only to find out the order was never placed but I've been charged 3 separate times for the same thing....... shitty service stay away!!!!!
28 December 2025
Unprompted review
Reply from Cupid Fragrances
Hi,
Thank you so much for sharing your feedback with us. We truly take reviews like yours seriously, and we apologize for any inconvenience you experienced.
Our support team has already reached out to you via email from support@cupids.com, as we’d love the opportunity to personally look into this and help make things right.
When you have a moment, please feel free to reply directly to that email so we can assist you as quickly as possible. We appreciate your patience and the chance to support you further.
Kind regards,
Cupid’s Customer Support Team
Whata total waste of my money.
Whata total waste of my money.And what makes is worst is that you get NO RESPONSE when you wanna refund.It doesnt smell good.And the fake advert they have going is ridiculous.
Just dont bother buying this crap.Cos you wont get it back
28 May 2025
Unprompted review
Reply from Cupid Fragrances
Hi Phil,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience, and we understand how you've felt regarding this situation.
We would like to assure you that many of our customers have shared positive testimonials regarding the effectiveness and quality of our products. That said, we understand that results and preferences can vary from person to person, and your satisfaction remains important to us.
Please know that we do offer a 30-day return policy for orders within the United States, and refunds are available for eligible returns in accordance with our policy. We sincerely apologize if you felt that your refund request was not addressed promptly—this is certainly not the experience we aim to provide.
Our customer service team is ready and more than willing to assist you in resolving your concerns.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
Cupids
Cupids
I thought I was buying 2 and getting 1 free but was unable to finish my order without watching the video.
I was at work, I didn’t have time
I wiped the whole thing from my computer
I received 2 emails telling me my order has been taken.
I was charged $244
I am expecting water
Never again will I buy after seeing advertisements
28 December 2025
Unprompted review
Reply from Cupid Fragrances
Hi,
Thank you for taking the time to share your experience with us. We truly appreciate your feedback and understand how you've felt regarding the ordering process.
Please allow us to clarify that the video you encountered is a standard part of our ordering process. It is designed to provide additional information about our products and to present optional promotions that customers may consider before completing their purchase. We understand that this may not always be convenient, especially during a busy workday, and we’re sorry for any inconvenience this caused.
Regarding your order, our system only processes purchases based on the information that is successfully submitted and confirmed within the system. Once an order is completed, automated confirmation emails are sent, and charges are applied accordingly.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
A total waste of $60
A total waste of $60! I tried it for my wife over and over again and after about 5 minutes the smell of the cologne is totally gone,it's almost like water in a bottle!
27 November 2025
Unprompted review
Reply from Cupid Fragrances
Hi Joshua,
We just wanted to follow up and let you know that we previously sent you an email from support@cupids.com, as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
Oh hell no
Oh hell no, my father tried to order 3 as a Christmas gift thinking they would be a reasonable price, the website kicked him out than sent him back in and repeatedly did that, than he finally was able to order it and they charged him over $500. Resources like support were no help for him and would not refund his order, he received 12 colognes and will not open the package and is devastated, that is a life changing amount of money to some. and this scam is no joke, the law should be contacted for this it is absolutely ridiculous.
29 November 2025
Unprompted review
Reply from Cupid Fragrances
Hi Ryan,
Thank you for taking the time to share your feedback with us. We truly understand how you've felt, especially when the order was intended as a gift, and we’re very sorry for the inconvenience this has caused your family.
We would like to clarify that our website does not repeatedly remove or “kick out” customers during checkout. Orders are processed strictly based on the information that is submitted and confirmed in our system at the time of purchase. Once an order is successfully placed, the charges and items included reflect what was selected and approved during checkout.
That said, we want to assure you that our support team is here to help. We take concerns like this seriously, and our goal is always to assist customers in resolving issues as smoothly as possible.
Please also note that we do have a 30-day return policy for orders shipped within the United States. As long as the items remain unopened and meet our return guidelines, our team can assist with the return process accordingly. We would be glad to review the order details and provide clear guidance on the next steps.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
Constant lies and breaches of consumers rights.
Constant lies, they claim its made in the US then shipped to China during trade wars with tarrifs. Then it takes forever to be delivered, still haven't received it. So there claim its sent from China for efficiency is complete garbage. So I'm guessing its over priced garbage if its just tarrif charges. I will confirm when its received. Also there are many reviews where it arrives broken because of the poor shipping from China and they refuse to replace or refund even though consumers rights says delivery is their issue not the customers. I would suggest not purchasing anything from this company. Also no refund or returns on international sales. I have the delivery company pic of a recycling box without the product inside. Scam company please avoid. I have screenshots and the emails if pictures are needed.
20 December 2025
Unprompted review
Reply from Cupid Fragrances
Hi John,
We just wanted to follow up and let you know that we previously sent you an email from support@cupids.com, as we’d really love the opportunity to help and address your concerns.
We take your feedback seriously and are truly sorry for the inconvenience you experienced. Our team is ready to assist and work toward a resolution as soon as we hear back from you.
Whenever you have a moment, please feel free to reply directly to that email so we can take care of this for you. We appreciate your time and the chance to make things right.
Kind regards,
Cupids’ Customer Support Team
I'm so confused by this stuff!
I'm a fragrance enthusiast, but I'm not really into the technical side, so bear with me.
First, it's obviously not going to have women leaping into your lap. It's a silly advert. I'm not judging the product on that, but I am judging the company for advertising at the level of back of an 80s "jazz mag" next to the pics of a nude pregnant woman molesting a telephone handset.
Scent:
My first whiff was of perfumey artificial floral oddness, but I gave it a moment to air. Can't be too judgemental before giving it fair chance.
Then it quickly got nice. Zesty, onto grassy botanical, to fresh peppery nasturtium leaf, through icy sea breeze, and hitting good proper bold black pepper. In that order, over an hour or two. Nothing like the description on the packaging, but really nice. I was ready to come and sing its praises.
But from then on, it became the chemically background smell of cheap air freshener yet somehow very forward, mixed with general purpose furniture and wood polish. Funny, that's kind of the same description of smell in the advert, presented as a complaint by someone who received counterfeit stuff (again, you'd have to be intellectually challenged to think the CEO called a complainant on his personal phone number to have a conversation. Especially as presented in the ad.).
Buying experience:
The page bombards you with hard selling products, but not straight away.
Until you've bought the basic stuff, I don't think you can even see their range of products... by the time you HAVE bought it, you've been forced to watch a separate video presentation on each one, then rejected (assuming you have some self respect) each one several times over! Once I realised this, I only went through the rest of the process because I wasn't sure if I'd been charged yet.
Very scammy ads.
Very scammy site.
Mixed feelings about the scent itself. Maybe I'll do a Richie and Eddie, spray it in some buuurd's face while I buy her a cola drink at the bar and fail to make smalltalk.
18 December 2025
Unprompted review
Reply from Cupid Fragrances
Hi Andus,
Thank you for taking the time to share such a detailed and thoughtful review of your experience. We truly appreciate your honesty and the effort you put into explaining both what worked for you and what didn’t.
We understand your concerns regarding our advertising approach and website experience. Your feedback is valuable, and we take it seriously as we continue reviewing how our messaging is presented to ensure it aligns better with the expectations of fragrance enthusiasts like yourself.
That said, we’d like to reassure you that we are a legitimate company, and our products are authentic and carefully developed. Many of our customers have shared positive testimonials regarding the quality, scent evolution, and overall effectiveness of our fragrances. While we understand that scent perception is highly subjective, we’re glad to hear that parts of the fragrance’s development resonated with you.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
Waited 2 weeks for my full $300 bundle
Waited 2 weeks for my full $300 bundle cologne shipment said I was going to receive it never received it they just refunded my money today I'm not happy with how long it took and that I never received these packages one star if I can give this a zero star I would. And the lack of communication for the shipment is ridiculous.
17 December 2025
Unprompted review
Reply from Cupid Fragrances
Hi Ben,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your recent order.
After carefully reviewing your account, our records show that a request was submitted to cancel part of the order. This is the reason the shipment was not released immediately. Additionally, our system detected a claim filed with your bank. Once this occurs, the system automatically halts fulfillment and processes a full refund for the entire order to prevent any further inconvenience or duplicate charges.
We completely understand how you've felt, and we truly regret that this experience did not meet your expectations. Your feedback has been noted and will be shared with our team so we can improve moving forward.
Thank you for your feedback.
Best regards,
The CUPIDS Team
The YouTube ad charged me 3 times
The YouTube ad charged me 3 times. Wouldn't let me exit, and I never confirmed my purchase/address. I have asked to be refunded for 19 days now, and still have no reply.
They replied to me... see below just be aware in real life everytime I asked for a refund they ghosted me. In the chat i was having and the emails. I filed a complaint with my CC that should do it.
Update: They did refund my money. I'll move them up to 3 stars... from 1.
26 November 2025
Unprompted review
Reply from Cupid Fragrances
Hi,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience this situation has caused, and we appreciate you taking the time to share your experience with us.
We want to reassure you that we are here to help and are committed to assisting in resolving your concern as quickly as possible. Please note that we do not have the capacity to charge a customer’s account unless an order is successfully placed and confirmed in our system. Charges cannot be initiated solely from viewing or interacting with an advertisement.
That said, we understand your concern regarding the charges you mentioned, and we would be glad to review this further. You may reach out to us at support@cupids.com.
Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
Stay away from this company
Once I learned that I was charged even though I never finished the transaction, and was charged for two extra bottles perfume i contacted the costumer service and since i m
Live uptsid ofthe us. I wont get my money back. Total scam
10 December 2025
Unprompted review
Reply from Cupid Fragrances
Hi,
Thank you for reaching out and sharing your concern. We’re sorry to hear about the inconvenience this situation has caused, and we truly appreciate the opportunity to clarify.
Please note that we only process and fulfill orders based strictly on the information successfully submitted and confirmed in our system. We do not have the ability to charge any account unless an order is fully placed and completed by the customer. Charges cannot be created or added manually on our end, and we are unable to bill for additional items without a confirmed transaction.
For us to address your concern further, kindly reach out to us at support@cupids.com.
Kindly send us also the following information if available (Email, Phone number, Order number, and Name) so we can locate your order.
Again, thank you for your feedback – it’s always helpful as we work to improve.
Best regards,
The CUPIDS Team
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