The 5 stars are down to one individual who is an asset to Culligan. Without her support, persistence and commitment to doing what she said she would do, this review would have been the opposite. Harde... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
Union and company's H&S officer. The machine was inspected and found to have a leak during a routine sanitisation, which could pose a scalding and/or electrical risk. I was immediately informed, as wa... See more
Company replied
We were visted by a Christopher Thompson and he was honestly a delight. Thorough and informative service, personable, funny, friendly, and all round great at the job he came to do. Happy to have him... See more
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A query which had proved to challenging for others within the company was resolved inside 30 minutes following a phone call with Amy BENNETT. She set a fine example and owned the problem and resolve... See more
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Company details
- Bottled Water Supplier
- Drinking Water Fountain
- Hot Water System Supplier
- Office Equipment Supplier
- Office Supply Store
- Water Filter Supplier
Written by the company
Culligan UK provides innovative and high-quality water solutions to homes and businesses across the UK. The company offers a wide range of products designed to address various hydration-related challenges. These include drinking water systems such as bottled and bottle free watercoolers, water softeners, filtration systems, and more. In addition to our product offerings, Culligan UK prioritises customer satisfaction and provides comprehensive service, including installation, maintenance, and regular filter changes. Our service technicians are highly trained and equipped to ensure optimal performance and longevity of the equipment. Our mission is to provide better, sustainable drinking water for everyone – at home, at work, or on the go.
Your water provider - at work, at home, on the go.
Written by the company
- We offer a full range of hydration solutions to suit you.
- Culligan UK is known for its commitment to providing high-quality drinking water solutions, exceptional customer service, and promoting the importance of clean and healthy hydration.
Contact info
Culligan (UK)Ltd, Trafalgar House, Trafalgar Business Park, Dereham, Norfolk, NR191JG, United Kingdom
- 0333 600 1845
- customerservice.cuk@culligan.co.uk
- culligan.co.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful -Bruce Rankine.
Very helpful -Bruce Rankine.
Went above and beyond to help out
15 July 2026
Unprompted review
Reply from Culligan UK
Thank you for your fantastic review. We're delighted to hear that Bruce Rankine was so helpful and went above and beyond to support you. We'll be sure to share your kind feedback with him, and we're certain he'll appreciate the recognition.
Kind Regards,
Emmanuela
Customer Service Team
Christopher Thompson is a great engineer
15 July 2026
Unprompted review
Reply from Culligan UK
Thank you for your review. We're delighted to hear that Christopher Thompson provided such great service. We'll be sure to pass on your kind words and recognition to him we're sure he'll appreciate the feedback.
Thank you for choosing Culligan.
Kind Regards,
Emmanuela
Customer Service Team
Reply from Culligan UK
Thank you for your review. We're pleased to hear that Nathan Ratcliffe provided a quick and efficient service. We'll be sure to pass on your feedback and recognition to him.
Kind Regards,
Emmanuela
Customer Service Team
Jamie McVey was our installer today
Jamie McVey was our installer today. Very friendly polite and professional would recommend.
15 July 2026
Unprompted review
Reply from Culligan UK
Thank you for your wonderful review. We're delighted to hear that Jamie provided such a friendly, polite, and professional installation experience. We'll be sure to pass on your kind words, and we're sure Jamie will appreciate the recognition.
Kind Regards,
Emmanuela
Customer Service Team
The 5 stars are down to one individual
The 5 stars are down to one individual who is an asset to Culligan. Without her support, persistence and commitment to doing what she said she would do, this review would have been the opposite. Hardeep Chahal, you are a credit to Culligan and a pleasure to work with. Thank you for your help and support.
15 July 2026
Unprompted review
Reply from Culligan UK
Thank you for taking the time to share your feedback. We are delighted to hear that Hardeep's support, persistence, and dedication made such a positive difference to your experience. We will be sure to pass on your kind words and recognition, as we know she will greatly appreciate them.
Thank you for choosing Culligan, and we look forward to continuing to support you in the future.
Kind Regards,
Emmanuela
Customer Service Team
Dangerous driver
Dangerous driver. A Culligan van driver very nearly killed me today, around 2pm, Notting Hill, London turning left into Ladbroke Gardens. If I hadn't jammed on my brakes sharply and swerved right I would have gone under his front wheel. I nearly came off as it was. I shouted out 'Oi!' angrily but he took notice, drove on down Ladbroke Gardens, then turned right down Ladbroke Grove. I know nothing else about Culligan, but this was disgusting
15 July 2026
Unprompted review
Reply from Culligan UK
Hi,
Thank you for bringing this to our attention. We are very sorry to read about your experience and can understand how upsetting and concerning this must have been.
The safety of the public, our customers, and our colleagues is something we take extremely seriously. While we are unable to comment on the circumstances of this incident based on the information currently available, we would welcome the opportunity to investigate your concerns thoroughly.
Could you please email us at customervoice.cuk@culligan.co.uk with your contact details and any additional information you may have, or respond to the contact request sent via Trustpilot with your telephone number and email address? This will allow us to speak with you directly and carry out a full review of the incident.
We take reports of this nature very seriously and would appreciate the opportunity to look into this further.
Kind regards,
Kieron Walker
Customer Voice Manager
Frustrating Billing Experience
This is the **second time** I've had this exact experience with Culligan, and it's becoming incredibly frustrating.
I received an invoice demanding payment, but there was **no payment link, no payment instructions, and no way to pay through my online account**. I spent my own time trying to figure out how to pay it, only to discover that there simply isn't an online payment option available.
To make matters worse, the emails about overdue invoices are written in such an aggressive, impersonal tone that they feel more like they're coming from a **debt collection agency** than a company providing a water delivery service. Instead of making it easy for customers to pay, Culligan sends increasingly demanding reminders while failing to explain how payment is actually supposed to be made.
This isn't a one-off mistake—it's happened to me before, which suggests there is a fundamental problem with their billing process.
Paying an invoice shouldn't require customers to search through their account, contact support, or guess what they're expected to do. If you expect people to pay on time, provide a clear and accessible way to do so.
I hope Culligan reviews and improves its billing process because, at the moment, it's unnecessarily stressful and far below the standard I'd expect from a company of this size.
15 July 2026
Unprompted review
Reply from Culligan UK
Hi Yulia,
Thank you for taking the time to share your feedback. We are very sorry to hear about your experience and understand your frustration.
We sincerely apologise for the difficulties you encountered when trying to make a payment.
We appreciate that invoices should provide clear payment instructions and that customers should be able to make payments easily and without unnecessary effort.
We are also sorry that the tone of our reminder emails caused concern, as this is not the experience we want our customers to have.
It is particularly disappointing to hear that this is the second time you have experienced this issue.
We take your comments seriously and will ensure your feedback regarding both the payment process and the wording of our communications is shared with the relevant teams for review.
We would welcome the opportunity to look into this further and discuss your experience in more detail. Please contact us at customerservice.cuk@culligan.co.uk.
Thank you again for bringing this to our attention. Your feedback helps us identify areas where we need to improve and deliver a better experience for our customers.
Kind regards,
Hardeep
Customer service Team
King Edward V1 School…
Jordan o,Neill,was the service engineer today ,he is an asset to your company,nothing is a problem and has a very pleasant and easy going attitude
14 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback. We're delighted to hear that Jordan provided such excellent service. It's wonderful to know that his helpful, can-do attitude and pleasant manner made a positive impression. We'll be sure to pass your kind comments on to him.
Many thanks
Sailey
Customer service team
John Robertson was friendly
John Robertson was friendly, professional and supported with the installation of our new water cooler. Explain everything about it and its connections. Great service
14 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback. We're pleased to hear John provided excellent service with his helpful attitude and professionalism. We'll pass on your comments to him.
Many thanks
Sailey
Customer service team
Very professional and helpful service…
Very professional and helpful service from Dean, would highly reccoment to anyome.
14 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback.
We're pleased to hear Dean provided such professional and helpful service. We appreciate your recommendation and will be sure to pass on your kind comments to him.
Best wishes
Sailey
Customer service team
Water Machine Renewal
The whole process of renewing our water machine contract has been seamless ! Trisha Stewart has been fantastic throughout the process. Great communication and a very professional service.
14 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback.
We're delighted to hear that Trisha made the renewal process seamless with her excellent communication and professional service. We'll be sure to pass your kind comments on to Trisha.
Many thanks
Sailey
Customer service team
Stephen Webster was very helpful in…
Stephen Webster was very helpful in delivering and replacing a bottle on the machine for us, much appreciated.
14 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback.
We're pleased to hear that Stephen was so helpful with your delivery and replacing the bottle on your machine. We'll be sure to pass your kind comments on to Stephen.
Many thanks
Sailey
Customer service team
Reply from Culligan UK
Good day,
Thank you for your feedback.
We're pleased to hear Dean was very helpful and polite. We'll be sure to pass on your kind comments to him.
Many thanks
Sailey
Customer service team
Dean Creasey was really helpful with…
Dean Creasey was really helpful with swapping our water machine and even helped to change the water bottle for us. Great customer service. Thank you so much
14 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback.
We're delighted to hear that Dean was so helpful when swapping your water machine and even assisted with changing the water bottle. It's great to know you received excellent customer service. We'll be sure to pass on your kind comments to him.
Best wishes
Sailey
Customer service team
Great service each & everytime very…
Great service each & everytime very efficient & Dean Creasey is always polite, professional & friendly.
14 July 2026
Unprompted review
Reply from Culligan UK
Thank you for your great review! We're pleased to hear Dean Creasey continues to provide efficient, professional, and friendly service. We'll be sure to pass on your feedback.
Kind Regards,
Emmanuela
Customer Service Team
A star repair
The repair and service I got when Jordan arrived was an A star quality visit
10 July 2026
Unprompted review
Reply from Culligan UK
Thank you for your wonderful review! We're thrilled to hear Jordan delivered an A-star service visit. We'll make sure your praise is shared with him. Thanks for choosing Culligan!
Kind Regards,
Emmanuela
Customer Service Team
Bottle prices are extortionate at £20…
Bottle prices are extortionate at £20 per bottle. They are suppose to service the machine at least twice a year but they don't. They say they delivered bottles when they haven't. Ensure you keep an eye on this company and the services they say they deliver, its not worth the hassle.
6 July 2026
Unprompted review
Reply from Culligan UK
Hi Harminder,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and understand your frustration.
We take concerns regarding pricing, missed services, and delivery discrepancies very seriously. The level of service you have described is not the standard we aim to provide, and we appreciate you bringing these issues to our attention.
We would like the opportunity to investigate this further, including the service visits and deliveries on your account, to ensure any outstanding issues are addressed. Please contact us directly with your account details at customer.services@culligan.com, and a member of our team will review your concerns and work towards a resolution.
Kind regards,
Hardeep
Customer service team
Lisa was extremely helpful and…
Lisa was extremely helpful and professional and resolved our issue immediately. Thank you Lisa.
13 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback. We're delighted to hear that Lisa was so helpful and professional and was able to resolve your issue quickly. We'll be sure to pass your kind comments on to her. Thanks for choosing Culligan.
Many thanks
Sailey
Customer service team
Samiur Rahman is a great asset to…
Samiur Rahman is a great asset to Culligans, he responds quickly and solves issues straight away, this is following a very poor customer service experience from Culligans.
13 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
hank you for your feedback. We're pleased to hear that Samiur was able to respond quickly and resolve your issue straight away. We're sorry to learn that your previous experience fell short of expectations, but it's great to know that Samiur was able to turn things around. We'll be sure to pass your kind comments on to him.
Many thanks
Sailey
Customer service team
Dean was very smiley and friendly
Dean was very smiley and friendly, ensured all empties were collected and ensured we were fully stocked up with fresh bottles. He was quick and efficient!
13 July 2026
Unprompted review
Reply from Culligan UK
Good afternoon,
Thank you for your feedback. We're delighted to hear that Dean was friendly, efficient, and ensured all empty bottles were collected while keeping you fully stocked with fresh water. We'll be sure to pass your kind comments on to Dean. Thank you for choosing Culligan.
Many thanks
Sailey
Customer service team
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