Easy to order. Fast delivery
Location
Switch locationNorth Anglia Business Park, Anglia Parkway North, IP1 5QL Ipswich, GB
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Popped in on the search for victorian look encaustic floor tiles for my hallway and white options for my bathroom walls. So much choice, much more than other independent stores in Ipswich and better v... See more
Company replied
We went in to get some tiles for our bathroom and the lady who attended to us was ever so helpful. She was very knowledgeable about tiles and answered all our questions. the order was done swiftly and... See more
Company replied
Absolutely fantastic assistance from Chris today. Helping us select tiling for our new build. All three rooms sorted! Couldn't have done it without his guidance and helpful attitude. Thanks so much.
Company replied
Company details
Information provided by various external sources
Contact info
North Anglia Business Park, Anglia Parkway North, IP1 5QL, Ipswich, United Kingdom
- 01473 242 959
4.3
Excellent
9 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Reply from CTD Tiles - Ipswich
Hi Charlie, thank you for your 5 star review! It is great to hear, I will pass on your comments to our Web Sales team! We'd love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx 😁Thanks, Gaynor
Good service from the Ipswich branch
Staff in the Ipswich branch went above and beyond what they really only needed to do for me as a customer - so a very positive customer experience for me. Thank you.
3 February 2022
Unprompted review
Reply from CTD Tiles - Ipswich
Hi Kevin, thank you for your 5 star review! 🌟 We are really pleased to hear the team at the Ipswich branch were on hand during your visit and provided an excellent customer service! I will pass your comments onto the team, who will be pleased to hear this. Thanks Keeley. 😊
Absolutely fantastic assistance!
Absolutely fantastic assistance from Chris today. Helping us select tiling for our new build. All three rooms sorted! Couldn't have done it without his guidance and helpful attitude. Thanks so much.
18 December 2021
Unprompted review
Reply from CTD Tiles - Ipswich
Hi Catriona, thank you for your wonderful 5 star review! 🌟 Chris at the Ipswich branch really is an asset to the team, and always ensures to go the extra mile to help our customers! I will pass you lovely comments onto Chris and the team, who will be pleased to hear this! Thanks, Keeley. 😊
We went in to get some tiles for our…
We went in to get some tiles for our bathroom and the lady who attended to us was ever so helpful. She was very knowledgeable about tiles and answered all our questions. the order was done swiftly and we left very happy with the service
1 October 2021
Unprompted review
Reply from CTD Tiles - Ipswich
Hi Adutwumwaa, Thank you for the for the lovely 5🌟 review, It is great to hear the Ipswich team were on hand during your visit and ensured that you order went smoothly and that you are happy with the service they have provided, I will pass your lovely comments onto the Ipswich team, thanks Gaynor 😀
Victorian choices and helpful service
Popped in on the search for victorian look encaustic floor tiles for my hallway and white options for my bathroom walls. So much choice, much more than other independent stores in Ipswich and better value than Topps Tiles. Great service, from knowledgeable blonde lady suggesting multiple options. Happy to order me in a sample of the floor tile, no trouble... Collecting after bank holiday. Excited!! Thanks CTD.
30 August 2021
Unprompted review
Reply from CTD Tiles - Ipswich
Hi Helen, Thank you for wonderful recommendation! And the wonderful 5⭐review! We are really pleased to hear that you have had a fantastic experience with us. We have passed your comments on to the Ipswich who are pleased to hear this. We would love to see your finished results in our customer gallery at: https://www.ctdtiles.co.uk/t-customer-gallery.aspx
Thanks Keeley 😀
Appalling service
We visited the Ipswich store on Monday to purchase floor tiles.As we entered we were not acknowledged.A gentleman was on the phone and a lady was at the back.We approached the lady and asked her what she had which matched the sample we had brought with us.Her answer was :”it’s everywhere look around.”She made us feel as we were interrupting her so we looked around for at least 5 minutes and still no help was offered and no acknowledgment from the gent who was now off the phone.As it was clear our custom was not wanted we decided to leave and made a purchase at Tile stone where the service was fantastic and we spent £1500.I would not recommend CTD tiles.
11 August 2021
Unprompted review
Reply from CTD Tiles - Ipswich
Hi Johanna, We are sorry to hear of your recent experience with us. We want to make sure all our customers receive the highest care, the Customer service team are currently investigating this. If there is anything we can do to help please can you contact the team at web@ctdtiles.co.uk. Thanks Gaynor
Hi Johanna, after investigating the matter further we are disappointed to hear of your experience, it is clear that you haven’t had the smooth journey that we would like our customers to experience, and we offer our apologies. We have had discussions with the colleagues at the Ipswich branch who always work to deliver a great customer service, and appreciate that you feel this has not been provided during your visit to the branch.
If we do have the opportunity to help in the future with any further requirements, we will be able provide you the excellent customer service that CTD aims to provide to all our customers, If there is anything else I can help with please contact the team on Web@ctdtiles.co.uk
Regards Gaynor
We wanted to use CTD in Ipswich... but...
We wanted to use CTD in Ipswich, but it seems they didn't want our custom.
All was going well at first, with some lovely sample tiles ordered. And then the downward slope came. They didn't call to let us know I could collect the samples.
Anyway, I called them, I collected the samples, and we agreed on which tiles we wanted.
I then went to CTD and started the order, but I wanted to not pay VAT, as is allowed by the government for when a bathroom, for example, is being replaced for use by a disabled person. It's a simple process, but the staff at CTD were not aware of the process.
They said the manager was away, he would know about it, call next day.
Next day, I called, and this minor issue still hadn't been sorted. Ok, I said, can I speak to the manager to ask him directly? No, he's busy, he'll call you back.
And guess what? He didn't. At all.
We went elsewhere, the VAT-free process was laughably simple, and CTD lost out on a sale and any future business from us. Such a shame.
18 July 2021
Unprompted review
Reply from CTD Tiles - Ipswich
Hi Tony, I am sorry to hear of your disappointing experience with regards your recent enquiry from us, but thank you for letting us know so we are able to fix the issues you have experienced. We aim to train all our showroom staff with all the information they need regarding various procedures however, misunderstandings can happen. We will review the comments you have made and forward these onto our training and management.
Kind regards Gaynor
I ordered a sample which arrived…
I ordered a sample which arrived quickly and well packed.
21 June 2020
Unprompted review
Reply from CTD Tiles - Ipswich
Hi, thank you very much for reviewing CTD Tiles. It's great to hear you were pleased with our free sample service, we hope to see you again! Thanks- CTD
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