Civil Service Insurance Society Reviews 1,241

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, professionalism, and efficiency, highlighting that interactions are pleasant and helpful. Many people appreciate the excellent customer service, noting that queries are answered clearly and thoroughly. Consumers frequently mention the competitive pricing and great value, often finding policies significantly more affordable than other providers. The overall user experience is described as easy, straightforward, and quick, with many appreciating the lack of complicated procedures. Some people also felt that while the staff was friendly and prices competitive, there could be excessive time spent in queues.

What people talk about most

Staff

Customers consistently report positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Consumers find service to be positive, highlighting its efficiency and helpfulness. Many reviewers praise the... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

Price

Reviewers highlight positive aspects of price, consistently praising the competitive rates and good value... See more

User experience

Reviewers mention positive feedback about user experience, highlighting an easy and straightforward process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Unfortunately we had to cancel a £7000 cruise at the last minute because of a cancer diagnosis. Our initial contact was efficient and helpful, explaining the information we needed to provide and the... See more

Company replied

Rated 5 out of 5 stars

We wanted to find out about the travel insurance offered by NFOP via CSIS so contacted the company. We were really impressed by the friendliness and professionalism we were greeted with. All our queri... See more

Rated 5 out of 5 stars

The policy is geared to assist older people with varied medical conditions which other insurers will only cover at great expense. This now enables people to travel who otherwise would be unable to... See more

Company replied

Rated 5 out of 5 stars

I had a great experience with this car insurance provider. The team was friendly, knowledgeable, and took the time to explain everything clearly. They offer a strong range of cover options and quality... See more

Company replied


Company details

  1. Insurance Broker
  2. Auto Insurance Agency
  3. Caravan and Motorhome Insurance Company
  4. Home Insurance Agency
  5. Insurance Agency
  6. Travel Insurance Company

Written by the company

CSIS is a Not for Profit organisation which was founded in 1890 to provide great value car, home and travel insurance products to all current, former and retired Civil and Public Servants, and their partners. All employees of privatised companies are also welcome to try us, such as BT, Royal Mail, Network Rail, and many more. Being a Not for Profit organisation, all available profits are donated back into Civil and Public Service charitable organisations, helping you and those around you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Tip Top

Great customer service / knowledgable staff and competitive pricing

16 December 2025
Unprompted review
Rated 5 out of 5 stars

New house insurance quote with Amy

Spoke to Amy before christmas who gave me a quote and was very knowledgeable and helpful. Was happy with quote price.
And took out the quote on 8th and surprisingly quote had gone down a bit so very happy

8 January 2026
Unprompted review
Rated 4 out of 5 stars

Great Service

Very easy to deal with, understood our requirements and organised a policy straight away
Would recommend

19 December 2025
Unprompted review
Civil Service Insurance Society logo

Reply from Civil Service Insurance Society

Thank you so much for your review and it is great to hear that you would recommend us! We’re delighted to hear that everything was straightforward and that we could get your policy arranged quickly.

If there’s ever anything we can do to make your experience even better — and hopefully earn that fifth star next time — we’d love to hear your thoughts. We’re always looking for ways to improve and make things as smooth as possible for our customers.

Thanks again for choosing us.

Rated 5 out of 5 stars

No health questions. Just fit to travel

Good to get insurance without long winded health questions. Just need to be fit to travel. Winter sports and cruises covered. As you age it gets more expensive to get cover, so a one price year long policy is great.

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Home insurance online app effective and easy to use.
Then phoned and agent was informative, helpful and pleasant. We took out a policy.

2 January 2026
Unprompted review

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