The company is a scam and essentially robs sellers of what they consign. I submitted 3 items 8 months ago and customer service has not been able to provide an update on where any of those items are. I... See more
Company replied
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Review summary
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Reviews shaping this summary
BEWARE, this company is highly fraudulent! They sold my dress but have refused to pay me or reply to communication. I am now seeking legal action to get the costs as per our signed contract back.... See more
I left a Louis Vuitton bag wide CSD OVER 2 years ago, they won’t give me an update if it’s sold or they still have it. Numerous email exchanges where they say their sales team are looking into it… s... See more
This is unfortunately my second review - I am owed over £750 from items that have sold, some over 9 months ago and I still have not been paid. The customer success team is very kind and polite but sad... See more
Company replied
Company details
- Used Clothing Store
- Clothing Store
- Fashion Accessories Store
- Handbags Shop
- Shoe Store
- Vintage Clothing Store
Written by the company
Consigned Sealed Delivered (CSD) is a sustainable store for buying and selling women Pre-Owned Authenticated Luxury Designer vintage clothes, bags, shoes, accessories & jewellery
Contact info
Unit 101, Avro House 7 Havelock Terrace, SW8 4AS, London, United Kingdom
- 020 7720 2000
- Support@csd.shop
- csd.shop
2.4
Poor
806 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 55% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THEFT
THEFT, SCAM, CON, LIARS, They have not paid me for 2 items sold over 3 months ago. They sold another item and have not even added the sale of it to my account. Avoid this company.
22 October 2025
Unprompted review
Reply from Consigned Sealed Delivered
We completely understand that delays can be frustrating and apologize for any inconvenience this may have caused. Your sold items have been paid in full, your statement has been shared, and there are no remaining items with CSD. We’re truly sorry again for any stress this experience may have caused.
CSD is a dishonest company and treat its consignors as fools!
CSD is a dishonest company, not trustworthy and treats its consignors as fools!!
CSD may seem legitimate, with very nice clothing and accessories, but it completely lacks respect, professionalism, and honesty towards its consignors, whom they don't pay without fighting. It's a constant exchange of emails, with polite but vague and sometimes identical responses, which leads nowhere when it comes to payment for the items consigned and sold. Like many others, I've been trying to get paid for several months, and I'm still waiting... Don't be as naive as I was, read reviews, and don't consign anything with them!It is a scam!!
20 October 2025
Unprompted review
Reply from Consigned Sealed Delivered
We understand that delays can be frustrating and sincerely apologize for any inconvenience caused. Please note that all items have been sold and paid for in full, your statement has been issued, and there are no remaining items with CSD. We’re very sorry again for any stress this situation may have caused.
Do not consign with this company!! Fraudulent and Unresponsive
Do not consign with this company! I sold multiple items with them for substantial amounts of money but have not received payment on several large items yet. I have been chasing payment for at least 6 months now and have sent over 30 emails with either no reply or an automated reply. I am extremely frustrated, and would never consign with them again, it is not worth the anxiety and emotional distress. Their actions are disrespectful and in breach of their contract. Not to be trusted!
17 October 2025
Unprompted review
Do not consign with this company
Do not consign with this company, I have been chasing a payment for a bag I consigned with them for 2 months now. I have sent multiple follow up emails and they have been extremely unhelpful.
16 October 2025
Unprompted review
Reply from Consigned Sealed Delivered
We completely understand how delays can be frustrating and truly apologize for any inconvenience. Rest assured, you’ve been fully paid for all items sold, your statement has been provided, and you have no more items with CSD. We’re sorry again for any stress this may have caused.
Fraudsters
Consigned bags which were sold and never got paid . Please don’t trust this company . Thieves ! I will be reporting to police.
15 October 2025
Unprompted review
Reply from Consigned Sealed Delivered
We understand that delays can be frustrating and sincerely apologize for any inconvenience caused. Please rest assured that you’ve been fully paid for all items sold, your statement has been sent, and there are no remaining items with CSD. We’re truly sorry again for any stress this situation may have caused.
DO NOT CONSIGN WITH THIS COMPANY
I have been waiting over one year to be paid for items I consigned with CSD. I frequently attempt to chase for payment and get met with an automated "apologies we will look into this further" response. I am at my wits end. I even wrote to the owner of the company on LinkedIn. Needless to say he also ignored my message. I am owed hundreds of pounds in back dated payments and I am aware that CSD are doing this to other customers also. Proceed with caution. Do not trust this company to pay up. I am considering issuing a CCJ imminetly.
15 October 2025
Unprompted review
Reply from Consigned Sealed Delivered
We’re sorry to hear about the delays you’ve experienced and apologize for any inconvenience we might have caused.
You have been paid in full for all items sold and have received your statement. Sorry again for any stress caused.
Lovely friendly shopping service and…
Lovely friendly shopping service and efficient friendly and helpful consigning service .
Many thanks!
29 September 2025
Reply from Consigned Sealed Delivered
Thank you for your wonderful feedback! We’re so glad to hear that you enjoyed both our friendly shopping experience and smooth consignment process. It’s always a pleasure to help our customers find and sell beautiful pieces with ease. Hope to see you again soon! 💫🧥🤝
Excellent service Swift reply via…
Excellent service Swift reply via customer support and very nice handbags!
25 September 2025
Reply from Consigned Sealed Delivered
Thank you so much for your lovely review! We’re thrilled to hear that our customer support team provided a swift and helpful response and that you’re enjoying your new handbags. We look forward to serving you again soon! 👜💬✨
Reply from Consigned Sealed Delivered
Thank you for your kind words! We’re so glad you had a great experience with our sales team and loved the product you found. We look forward to welcoming you back for more beautiful pieces soon! 🛒🌟👜
Does CSD care about its customers?
I have already given a review for my last visit. Which seems to have fallen between the cracks. A dress returned without the belt. A Prada blouse unreturned despite a request, confirmed via email, and still nowhere to be seen. Marleybone staff are wonderful. Seems the backroom admin is letting them down.
24 September 2025
DO NOT USE CSD
I was selling two items with them and chased this summer as it had been a year and they hadn’t sold to my knowledge, only to be told that in fact they have sold and I will be getting paid. I was never told how much they sold for, I still have been sent no proof of sale and have not been paid despite chasing three times over the past 6 weeks. I’m now panicking because I really need the money from selling my items! I am on maternity leave and have just been made redundant - it feels incredibly cruel to take high value luxury items and not pay your sellers. DO NOT USE CSD.
29 September 2025
Unprompted review
Reply from Consigned Sealed Delivered
We’re sorry to hear how stressful this experience has been for you and apologize for any inconvenience caused.
To clarify, you have now been paid in full for both items, and your statement has already been sent. There are no outstanding payments or items remaining on your account.
If you need the statement resent or have any further questions, please don’t hesitate to contact us at reviews@csd.shop — we’re here to help.
Things got better and improved.
Changed of stuff and regulations updates
Made it easier to work as a consigner with
Csd. Hopefully it will keep on.
28 September 2025
Unprompted review
Reply from Consigned Sealed Delivered
Thank you for sharing this — we understand why this experience led to frustration, and we want to be clear that the concerns raised here were taken seriously.
At the time of this review, there were delays that should not have happened, and we acknowledge that communication and payout timing fell short of the standard we expect of ourselves.
We’re glad to confirm that the outstanding balance was fully resolved and paid in full, and following that resolution we were able to rebuild the relationship. We truly appreciate that you chose to work with us again and continue consigning, and we’re happy that things have since been running smoothly.
We’ve made changes to our internal payment and tracking processes to prevent a repeat of these issues. Feedback like this matters to us, and we’re committed to earning — and keeping — our consignors’ trust.
Appalling sham company
Appalling sham company! I sold shoes in July after a very bad customer onboarding experience and have not received payment over 2 months later. I email multiple times a week and 9/10 they just ignore me. When they do bother to reply it feels like a copy and paste holding email. I wish I’d done more research as the reviews are awful. STAY AWAY!!!!!
27 September 2025
Unprompted review
Reply from Consigned Sealed Delivered
We’re sorry to hear about your experience and apologize for any frustration or inconvenience caused, especially during the onboarding process.
We’d like to confirm that you have now been paid in full for your item, and there are no outstanding payments due.
If you’d like us to resend your final statement or discuss anything further, please feel free to reach out to us at reviews@csd.shop — we’re happy to assist.
Ekin Dimitri and istar were amazing
Ekin Dimitri and istar were amazing! Super helpful and fun. Really good selection really fairly priced.
25 September 2025
Unprompted review
Reply from Consigned Sealed Delivered
Thank you so much for your wonderful review! We’re delighted to hear that Ekinsu, Dimitri, and Istar made your visit such a fun and helpful experience. It’s great to know you enjoyed our curated selection and fair prices—we can’t wait to welcome you back for more treasures! 🎉🛍️🤩
I still haven't received the money for…
I still haven't received the money for 2 items which have been sold back in May 2025.
they do not respond to emails and keep making excuses up. Dreadful
I have gone through this with the team at csd when they have responded and then you wait a few weeks and are ignored again. i have been contacted last week following stating i was doing this review but i have not heard anything since.
24 September 2025
Unprompted review
Reply from Consigned Sealed Delivered
Hi — thanks for raising this, and we’re genuinely sorry for the frustration this situation has caused.
We’ve tried to locate your account so we can resolve this, but unfortunately we’re unable to identify you from the reviewer name used here. We also submitted a Request for Information (RFI) via Trustpilot asking for details so we could investigate, but didn’t receive a response.
If you could please email support@csd.shop with your full name (or the name the item was consigned under), we’ll be able to locate your account immediately and sort this out for you as quickly as possible.
We absolutely want to resolve any outstanding issues and appreciate your help in allowing us to do so.
Getting paid is like getting a tooth extracted .
I have been a seller on Consigned Sealed and delivered for over 2 years . Almost every time when I’ve sold an item I have to call and write emails to them to try to get a payment made .
On their website it says under the how to sell section ;
Selling Made Simple …. You’ll get paid usually 2-4 business days after your items are sold and the 14 day return window has expired.
I have been waiting over 3 months to be paid and a month ago I received an email to saying ;
They are currently processing statements and payments this week and next week.
We thank you for your patience and want to get this resolved for you.
I am still waiting to be paid !
24 September 2025
Unprompted review
Reply from Consigned Sealed Delivered
We’re sorry to hear about the delays you’ve experienced and apologize for any inconvenience caused.
We’d like to clarify that you have now been paid in full for all eligible items sold, and you currently have two remaining TBC items that are still within the standard return period. Those will be paid out automatically once the return window has closed.
If you’d like an updated statement or have any other questions, feel free to contact us at reviews@csd.shop — we’re happy to assist.
Best regards,
Consigned Sealed Delivered
Do not consign with this company.
Do not consign with this company.
The only way I got paid was after weeks of emailing, having to engage a solicitor (expensive and time costly) they sell your items and don’t pay unless you threaten legal action. A headache all around, there are better and more honest places to take your pieces too. Do better CSD.
23 September 2025
Unprompted review
Reply from Consigned Sealed Delivered
We’re sorry to hear your experience was frustrating and apologize for any inconvenience caused.
We’d like to confirm that you have now been paid in full for all items sold, and there are no outstanding payments due.
If you’d like a copy of your final statement or have any further concerns, please feel free to contact us at reviews@csd.shop — we’re happy to assist.
Lovely shop worth a visit
Found a Burberry trench that fit like a dream. Ekin and Dimitri provided lovely service. Definitely worth stopping in.
19 September 2025
Unprompted review
Reply from Consigned Sealed Delivered
Thank you for your lovely review! We’re so happy you found your dream Burberry trench—such a timeless piece! Ekinsu and Dimitri will be thrilled to know their service made your visit even more special. We can’t wait to welcome you back for more beautiful finds! 🧥🤎✨
PLEASE AVOID THIS COMPANY!
I entrusted this company with my item to sell, but after the sales were made, I was never paid. I have tried contacting them by email and phone, but I’ve been ignored or given empty promises that someone would ‘get back to me’ — which never happens. Completely unprofessional and unacceptable. Avoid this company at all costs. Please see previous reviews before mine, they show a clear pattern of behaviour.
BE AWARE THAT CSD PATCH OVER BAD REVIEWS WITH FAKE POSITIVE ONES.
P.S. CSD only paid me after I posted reviews on Trustpilot and sent them a final warning, as I was ready to take them to the Small Claims Court. It took 2.5 months to receive my money. I will never deal with this company again.
18 September 2025
Unprompted review
Reply from Consigned Sealed Delivered
We’re sorry to hear that you had a frustrating experience and we sincerely apologize for the inconvenience.
We’d like to clarify that you have been paid in full for your item and have also received your consignor statement.
If you have any questions or believe anything is outstanding, please don’t hesitate to reach out to us at support@csd.shop and we’d be happy to assist.
Reply from Consigned Sealed Delivered
We’re really sorry to hear that your last visit didn’t meet expectations. We’d love to understand what went wrong so we can address it and improve.
Would you mind sharing more details by emailing us at support@csd.shop?
We appreciate your feedback and hope to make it right.
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