Consigned Sealed Delivered Reviews 773

Do not use this company. As reported by others, it is a scam. I entrusted them with four expensive vintage items and, as reported by other users, the items are nowhere to be seen on their sales website or Marylebone shop (where I handed them in), not being accounted for, I have received no money for them and the company have now stopped replying to my messages. I am reporting them to Trading Standards after trying to get a straight answer from them and failing to and also considering taking them to Small Claims Court. I suggest others to do likewise. Perhaps we should consider a class action.

The bag is beautiful and the customer service team is kind, courteous and responsive. I look forward to my next purchase!

I have been chasing CSD weekly for over five months regarding payment for items I consigned, all of which I’ve been told have already sold. Throughout this entire period, I’ve received nothing but delays, vague explanations, and constant promises that “the sales team will follow "up"—which never actually happens.

I am still waiting for my payment, and at this point, the situation is completely unacceptable. I expect a clear update and immediate processing of the outstanding amount without any further delays.

At this stage, I genuinely feel scammed. The lack of accountability and communication is incredibly frustrating. This has easily been one of the worst customer experiences I’ve ever had. I strongly advise others to stay away from this company.

I consigned items with CSD, and they were successfully sold in January 2026, yet I am still waiting to receive the payment.

Despite the return period having passed, the payment is still marked as pending, and I have had to send numerous emails over the past weeks simply to get updates. Each time I am told that the matter has been “passed to the relevant department” or that they are “chasing the accounting team,” but no clear payment date is ever provided.

This is actually the second time I have experienced a significant delay receiving money from CSD, which is extremely concerning as a consignor. A seller shouldn't need to chase a company for funds that are already due repeatedly.

I consigned items with CSD that were sold in January 2026, yet as of April 2026 I am still waiting to receive payment.

I am another very unhappy customer… I consigned two handbags to CSD in March 2025… apparently they were both sold in July 2025… for months and months I had to chase payment (weekly emails)… after 9 months I have only received half of my money - still hundreds of pounds outstanding… there is no way I would recommend this business… the stress experienced during this time has been quite severe.

I have only been payed after sending them a letter of action . Before multiple calls and emails didnt do anything, just confirming that they sold my items and my request had been forwarded to account department. They never notified that my item were sold, I only remembered when I saw their Battersea store was shut . And finally the amount I have been paid was significantly less then to the one in the agreement . Total scam

I gave them items which they valued at £4465 in January 2026. I did not receive a single account statement or notification of anything being sold. When I asked for them to return my items then they decided to tell me they had sold everything. I still haven’t got a single statement or a single penny from them. No idea when anything was sold or how much anything was sold for. They have basically stole all my items. I will be going to the small claims court to recover my funds. These people are criminals!! Stay far far away

Great max Mara glasses. Mint condition. I lost my pair in an Uber and wanted to replace them - found the exact pair. So happy to have them back! Shipping took a week or so due to importing from other country. Came with the same packaging as the original.

BIGGEST SCAM AND ABSOLUTE TIME WASTERS
I gave this store 2 pairs of jean's worth £1,500 EACH back in May 2025. They had already priced it at a stupidly low price but i just needed the money so i trusted them with my items. I decided to chase at the end of 2025 to see if they had sold, to which they replied no. Weird as i couldn’t see them online but thought nothing of it.
Until nearly a year later when i decided to chase again, nearly 23 emails later i was told they had been sold. I asked many questions like when were these sold, how much for and when will i receive my money… To which i got a reply saying ‘i don’t have that information, i’m waiting on the sales team to respond’
Weirdly enough the sales team don’t have a contact number for the public.
I then thought let me check the reviews and it all made sense. Scam artists. In some of the most prestigious locations, it’s mind boggling. I will be taking legal action against this company. DO NOT GIVE THEM YOUR ITEMS. I think i might make good out of my home printer and print out ‘CSD IS A SCAM’ all around london until i get my money :)

I purchased a black top that had a faint white stain on the front. The salesperson explicitly stated that the stain would wash out and demonstrated this by wetting the garment, which made the stain temporarily disappear. This misrepresentation directly influenced my decision to proceed with the purchase.

After subsequently washing the item properly, the stain remains clearly visible and has not come out.

I contacted the store to request a refund. They have refused, relying on their store policy and asserting that the stain was visible at the time of purchase. However, this does not address the fact that a clear and specific misrepresentation was made that the stain would wash out, which has proven to be incorrect. After several email exchanges with the customer support it became clear that they take absolutely no responsibility in this, blame me for having purchased a stained item, and refuse to refund me for it. They even went as far as to say they won't even exchange it for store credit because I had washed it (this was required in order to try to get the stain out and wear it!). This is clearly not a professional and honest company, was one of the worst consumer experiences I've ever had, and I will not be shopping there again.

Great staff very friendly and helpful but not pushy. Great range of quality gently used clothes - good brands!

Like many other reviewers I’ve had an appalling experience as a consigner. Still waiting for payment for a Prada dress I consigned in September 2024. No one reached out to tell me that it sold – I followed up a year later and was told it had sold, though they couldn’t tell me when. I was promised payment “at the end of the month” in November 2025. I’ve chased them up several times since then and have been told “the accounting team is fully aware of the situation.” But the payment never comes through. Do not give CSD your clothes if you want to be paid for them.

Third review and still no response regarding my £600 payment. Ignoring customers is unacceptable. If this is not resolved immediately, I will proceed with legal action.

Still no statements of sales so further dishonesty. I urge anyone who still has consignments left at CSD to withdraw them as it is highly unlikely they will be paid. This corrupt company must close and answer to the courts.

Well done you have done great job

Ongoing atrocious experience with CSD.

I continue to write these reviews because they continue to insist on lying. It is a genuine disgrace to British business that this company, which operates on systematic theft, continues to exist.

They owe me over 10,000 pounds and it’s very telling how easily they respond reviews that are positive but ignore the past three reviews that specifically address their crimes.

There are not many companies that can operate with this level of malicious business intent.

SCAM!
Do not consign w this store!!!
Sariye Bayram

I really wish I had read the reviews before consigning with this company. Like many others, I’ve been trying for over six months to get updates about my items, only to receive vague excuses and be passed between different departments with no real answers.

I even visited the store in person, hoping for some clarity, but no one seemed to know anything. I was given a phone number for their office—which doesn’t even work.

At this point, they’ve completely stopped responding to my emails. It’s incredibly frustrating to see them actively sending promotional emails and hosting Instagram lives while failing to communicate with customers about the status of their items.

Very disappointing experience. I would strongly advise others to avoid.

Do not give your goods to them, I have given my old bags a year ago to sell via consignment they give no correspondence of what’s been sold and when you go to shop they pretend they don’t know anything and give numbers that never answer

Thieves that will take you’re goods and money

Avoid

Better go to vestiare collective where everything is transparent and instant payment

CSD dirty cheap robbers

Avoid at all cost - company owner and his son are the “accounting team” and does not pay out. Nor respond to emails.

They sold many items for me, but I’ve had to nag over and over to get payed. At one point CSD owed be thousands of pounds, and it took forever, a lot of headache, and a lot of effort on my end (including threats to involve legal action) to be payed out. Now it’s only around 500 GBP left, but the items sold in September 2025 and they are still unresponsive. The staff however are very nice and try to help, but it seems to not work.

If you are considering selling used luxury items find a different store. So many bad reviews and it all revolves around the exact same problem; payouts. I myself have switched to Loop Generation. Highly recommend as they are super professional.