KYC Verification is worst . Not even getting completed and what support is doing just resetting kyc to try again. I asked them several times to do it from their end as iDenfy is unable to locate face... See more
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See what reviewers are saying
I connected cryptomus as a payment gateway to website. Everything works stably and the integration was launched without any problems. I am pleased with the low commission and the fact that payments a... See more
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An excellent solution for long term investments. Security is top. The interface is neat, with nothing superfluous. The return on staking is top!
Company replied
I registered. Passed verification. My merchant account was approved. I worked for two years with small turnover (up to $5,000 over the entire period). At some point, verification was cancelled without... See more
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Company details
About Cryptomus
Written by the company
Cryptomus.com is a cryptocurrency payment system for your business and not only.
We offer you:
◾ Easy and fast payments
Instant transactions are being done with the help of a user-friendly minimalistic interface. Pay and receive payments from customers as fast as it is possible.
◾ The best fees
Lowest fees out there, starting from 0,4%.
◾ Limitless
Go global with our secure transactions. There are no borders for the crypto payment processor.
◾ Enhanced safety
We provide our clients with unique safety features to provide them with the safest experience possible.
◾ Continuous improvement
We always improve and develop our crypto payment solution for the best user experience. We help you to receive payments easily and safely from clients all over the world.
We offer you:
◾ Easy and fast payments
Instant transactions are being done with the help of a user-friendly minimalistic interface. Pay and receive payments from customers as fast as it is possible.
◾ The best fees
Lowest fees out there, starting from 0,4%.
◾ Limitless
Go global with our secure transactions. There are no borders for the crypto payment processor.
◾ Enhanced safety
We provide our clients with unique safety features to provide them with the safest experience possible.
◾ Continuous improvement
We always improve and develop our crypto payment solution for the best user experience. We help you to receive payments easily and safely from clients all over the world.
Contact info
Breach of guidelines
easy and fast
25 October 2025
Unprompted review
Reply from Cryptomus
Dear user,
We’re glad to hear everything was easy and fast for you.
Best regards,
The Cryptomus Team
Payment missing, support triggered AML on the merchant (me) and then went silent
I operate a website with Cryptomus as the payment processor. Recently, a client made a payment, but the funds never appeared in my merchant account.
I reached out to Cryptomus’ Telegram support. Instead of investigating the missing payment, support immediately subjected me (the merchant) to an AML process—as if I were the payer. I repeatedly explained that the payer was my customer, not me, and provided the relevant details. My explanation was ignored, and since then I’ve received no updates or meaningful communication.
This is, frankly, absurd and unacceptable: a payment processor should be able to identify who actually paid and should not treat the merchant as the payer.
19 October 2025
Unprompted review
Reply from Cryptomus
Dear user,
We understand the frustration caused by the situation, and we take all reports seriously. The reason for the AML check was part of our compliance procedures, but we acknowledge that communication during this process was not handled properly.
We strive to ensure clear and efficient support, and we regret the lack of updates. To resolve this, we encourage you to reach out again with all relevant details to our support team at support@cryptomus.com
or via Telegram @cryptomus_support_bot so that we can investigate further and clarify the situation.
We appreciate your patience and are committed to resolving this matter as quickly as possible.
Best regards,
The Cryptomus Team
Been working very well so far
22 October 2025
Unprompted review
Reply from Cryptomus
Dear user,
Thank you for your feedback. We’re pleased to know that everything has been working well for you. Our team remains focused on ensuring a stable and efficient experience for all users.
Best regards,
The Cryptomus Team
Fake service, Avoid!!
Fake service and false claims. They’ll keep rejecting your merchant account no matter what.
19 October 2025
Unprompted review
Reply from Cryptomus
Dear user,
We are sorry to hear about your frustration. Please note that your merchant account was declined because it did not pass our moderation check. We take compliance and security very seriously, and sometimes accounts are rejected to ensure the integrity of our platform.
If you believe this was an error or need further clarification, please feel free to contact our support team at support@cryptomus.com
or via Telegram @cryptomus_support_bot. We’re happy to assist and review your case.
Best regards,
The Cryptomus Team
I sent 24 USDT yesterday through…
I sent 24 USDT yesterday through Cryptomus and the payment never went through. It shows confirmed on the blockchain but Cryptomus never validated it. I contacted support, they said they forwarded it to “specialists” and since then nothing. No update, no refund, no answer.
It’s been more than 12 hours and my money is still stuck. I’ve sent them the TXID, the payment link, everything, and they just keep ignoring me. Honestly this is ridiculous. I trusted this platform and now I regret it.
Really disappointed, I wouldn’t recommend using Cryptomus until they fix their support and take responsibility for user funds.
15 October 2025
Unprompted review
Reply from Cryptomus
Dear user,
We’re really sorry to hear about your experience. We understand how frustrating this can be, and we’re working to resolve it. Please reach out to our support team with the transaction details at support@cryptomus.com
or via Telegram @cryptomus_support_bot, and we’ll make sure to look into it ASAP.
Thanks for your patience,
The Cryptomus Team
They Are bullshit
They did not allow anything extra, they wasted my time at last they declined my api without a proper reason. They don't deserve your trust. They are bullshit
14 October 2025
Unprompted review
Reply from Cryptomus
Dear user,
We’re sorry to hear about your experience. At Cryptomus, we carefully review all requests and take compliance and security seriously. If your API access was declined, it is typically due to internal verification or regulatory requirements.
To better understand and resolve your situation, we encourage you to contact our support team directly with full details at support@cryptomus.com
or via Telegram @cryptomus_support_bot. We’re committed to assisting all users and ensuring a safe and reliable platform.
Best regards,
The Cryptomus Team
MONEY HOLD
Friday, the 10th, I transferred 5,000 USDT from my cold wallet to Cryptomus, and they blocked my money claiming a possible case of money laundering.
The funniest part is: I had withdrawn 10,000 USDT a few months earlier to the same wallet.
In other words, I was simply returning part of the money back to Cryptomus itself, and they’re suspicious of the transfer. It’s almost comical if not completely unprofessional.
To make matters worse, I used their own AML CHECKER tool, which supposedly audits the address and, to top it off, their own tool rated it as safe and risk-free! So all of this honestly makes me think it’s a joke.
They sent me a generic email asking for information, clearly a copy-and-paste template. I attached all the evidence, INCLUDING proof that the source of funds was Cryptomus itself, five days ago and I haven’t received a single reply.
I want this resolved. I’ll gladly come back here to say it was fixed. But for now, I recommend staying far away from this exchange! Be very careful when depositing money there.
If they fix this mistake, I’ll come back here!
Update: They just added the balance to my account. I believe it was a mistake, but they fixed it and didn’t withhold my money.
8 October 2025
Unprompted review
Reply from Cryptomus
Dear user,
We’re sorry to hear about the issues you’ve faced. Our team carefully reviews each situation and we want to help resolve this matter, but we are unable to locate your account. To better assist you, we have requested additional information. Please provide it to our support team support@cryptomus.com or via Telegram @cryptomus_support_bot.
UPD: Thank you for your update. We’re glad to hear that the balance has been correctly added to your account. We appreciate your patience while the issue was being reviewed and are happy that it has been resolved.
Best regards,
The Cryptomus Team
Scammed
The worst compliance service, whose goal is to block your funds due to high risk. It's a shame that there is a complete lack of customer focus, and support agents don't read or study the information properly. I do not recommend interacting with this platform in any way! Instead of paying for the service, they simply stole the funds.
13 October 2025
Unprompted review
Reply from Cryptomus
Dear user,
We’re truly sorry to hear about your negative experience. At Cryptomus, we take compliance very seriously, and we are committed to ensuring the safety and security of all transactions. We understand your frustration, and we regret that your issue has not been resolved to your satisfaction.
Please be assured that our support team is here to assist you. If you haven’t already, we encourage you to contact us directly with more details about your transaction so we can thoroughly investigate the situation and work toward a resolution.
Best regards,
The Cryptomus Team
transactions were super fast and the…
transactions were super fast and the interface is clean and easy to understand. Definitely gonna stay with them for long time!
6 October 2025
Unprompted review
Reply from Cryptomus
Dear user,
Thank you for your feedback. We’re pleased to hear that you find our transactions fast and the interface intuitive. At Cryptomus, we continuously invest in our platform to provide a secure, reliable, and seamless experience for all users worldwide.
Best regards,
The Cryptomus Team
Scam
Scam. Avoid this if possible.
EDIT: You stole my deposit. Shame on you.
EDIT2: I already contacted support. And someone from your support said he cannot do anything.
EDIT3: I already did it. Give me back my money scammers.
7 October 2025
Unprompted review
Reply from Cryptomus
Dear user,
We’re not sure we fully understand the issue you’ve encountered. Could you please provide more details ?
UPD: We’re very sorry to hear your concerns. Please note that we do not take or steal user funds. To help us understand and resolve the situation, we kindly ask you to provide full details of your transaction.
UPD2: We haven’t yet received the details regarding your issue. To help us fully understand and resolve the situation, please provide the necessary information about the transaction in question. Once we have this, our support team will be able to assist you promptly.
UPD3: As mentioned earlier, we haven’t received any details about your transaction, which are necessary for our support team to review and assist you. Please provide the relevant information so we can investigate and help resolve the issue.
Best regards,
The Cryptomus Team
Reply from Cryptomus
Dear user,
Thank you for your feedback! We’re glad to hear that you’re enjoying the platform. At Cryptomus, we work every day to improve our product and provide the best experience for our users.
Best regards,
The Cryptomus Team
I paid an invoice of 15.41$ exactly…
I paid an invoice of 15.41$ exactly like it should but its not working
24 September 2025
Unprompted review
Reply from Cryptomus
Dear user,
Thank you for your feedback. We’re sorry to hear that your payment of $15.41 didn’t process as expected. To help us investigate and resolve this issue, please contact our support team with the transaction details. You can reach them via email at support@cryptomus.com
or via Telegram @cryptomus_support_bot.
We’ll do our best to assist you promptly.
Best regards,
The Cryptomus Team
I have been scammed on their P2P…
I have been scammed on their P2P marketplace, it appears to me that merchats are not properly verified. Most of the merchants had around 10-20 deals which is nothing and means they mostly create accounts for scamming people.
Customer Support experience was decent but each individual response took a very long time.
I am not blaming Support for not reimbursing the funds, but the platform itself doesn`t match it's own standarts in complience.
I recommend Cryptomus as a beginner custodial wallet platform, it's intuitive and easy in use.
16 September 2025
Unprompted review
Reply from Cryptomus
Dear user,
Thank you for your feedback. We’re sorry to hear about the issues you experienced on our P2P marketplace. To help us better understand the situation and improve our platform, could you please provide more detailed information about the transactions or merchants involved?
Your input is very important to us and will help us enhance security and user experience.
Best regards,
The Cryptomus Team
Fantastic Web site thanks All team
Fantastic Web site thanks All team
16 September 2025
Unprompted review
Reply from Cryptomus
Dear user,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the platform. Your support means a lot to our team!
Best regards,
The Cryptomus Team
Scammed
I paid for a service through Cryptomus, but the payment was blocked.
They requested confirmation of funds.
We provide a video file upscaling service. Users pay us money for our work.
As I understand it, according to Cryptomus' rules, I have to send them screenshots of payments made by users to our service. This is simply unrealistic. No service will ask you to take a screenshot of a payment so that you won't be blocked in the future by Cryptomus or similar services.
11 September 2025
Reply from Cryptomus
Dear user,
We’re sorry that you experienced difficulties. As part of our compliance with AML regulations, we are required to verify the source of funds for certain transactions. This is a mandatory measure to ensure safety for all users and to prevent fraudulent activity.
At the moment, we have not received any supporting evidence from your side. Once you provide the necessary documentation, our team will be able to proceed with reviewing and unlocking the payment.
We appreciate your understanding and cooperation in this matter.
Best regards,
The Cryptomus Team
When making a payment
When making a payment, they often require an additional payment, but do not credit this additional payment to the balance. They simply keep the difference for themselves.
7 September 2025
Unprompted review
Reply from Cryptomus
Dear user,
We never require additional payments. The only fee is the blockchain network fee, clearly shown on the payment page. By default, this fee is deducted from the amount sent unless you choose to cover it yourself. Merchants may add their own fees, so please contact them directly for such questions. For any technical issues or further assistance, our support team is happy to help at support@cryptomus.com or via Telegram @cryptomus_support_bot.
Best regards,
The Cryptomus Team
Fraud dispute lies
I filed a dispute with this payment processor regarding a fraudulent transaction, and they failed to assist me in accordance with Consumer Protection Bureau rules. Be very cautious when dealing with them. If a merchant uses this processor, be aware that they will likely side with the merchant rather than the customer.
They closed my dispute within just two hours, multiple times of sending me an email—at night, while I was sleeping, effectively stonewalling me. This shows a lack of fairness and proper consumer protection. Proceed with extreme caution if you ever have to rely on them in a dispute.
21 August 2025
Unprompted review
Reply from Cryptomus
Dear user,
We carefully review each situation and strive to act in accordance with the rules of our platform. We want to help resolve this matter, but we are unable to locate your account. To better assist you, we have requested additional information. Kindly reply at your earliest convenience.
Best regards,
The Cryptomus Team
Reply from Cryptomus
Dear user,
Thank you for your kind words! We’re glad to hear you like Cryptomus. We strive to provide the best experience for our users and appreciate your support.
Best regards,
The Cryptomus Team
Issue with refund
Updated:
I contacted support and was told that I would receive a refund within 30 days. It DID NOT arrive.
I will try to contact them once more to have this resolved. If not, I will update this experience.
6 March 2025
Unprompted review
Reply from Cryptomus
Dear user,
We’re sorry to hear about the issues you’ve faced. Accounts are only locked for valid reasons, and there can be several factors causing delays in refunds. We want to help resolve this matter, but we are currently unable to locate your account. To assist you better, we kindly request additional information. Please reply at your earliest convenience.
Best regards,
The Cryptomus Team
Reply from Cryptomus
Dear user,
We are sorry to hear that your experience was not as expected. Could you please explain what exactly went wrong so that we can assist you and resolve the issue?
Thank you for your feedback.
Best regards,
The Cryptomus Team
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