KYC Verification is worst . Not even getting completed and what support is doing just resetting kyc to try again. I asked them several times to do it from their end as iDenfy is unable to locate face... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I connected cryptomus as a payment gateway to website. Everything works stably and the integration was launched without any problems. I am pleased with the low commission and the fact that payments a... See more
Company replied
An excellent solution for long term investments. Security is top. The interface is neat, with nothing superfluous. The return on staking is top!
Company replied
I registered. Passed verification. My merchant account was approved. I worked for two years with small turnover (up to $5,000 over the entire period). At some point, verification was cancelled without... See more
Company replied
Company details
About Cryptomus
Written by the company
Cryptomus.com is a cryptocurrency payment system for your business and not only.
We offer you:
◾ Easy and fast payments
Instant transactions are being done with the help of a user-friendly minimalistic interface. Pay and receive payments from customers as fast as it is possible.
◾ The best fees
Lowest fees out there, starting from 0,4%.
◾ Limitless
Go global with our secure transactions. There are no borders for the crypto payment processor.
◾ Enhanced safety
We provide our clients with unique safety features to provide them with the safest experience possible.
◾ Continuous improvement
We always improve and develop our crypto payment solution for the best user experience. We help you to receive payments easily and safely from clients all over the world.
We offer you:
◾ Easy and fast payments
Instant transactions are being done with the help of a user-friendly minimalistic interface. Pay and receive payments from customers as fast as it is possible.
◾ The best fees
Lowest fees out there, starting from 0,4%.
◾ Limitless
Go global with our secure transactions. There are no borders for the crypto payment processor.
◾ Enhanced safety
We provide our clients with unique safety features to provide them with the safest experience possible.
◾ Continuous improvement
We always improve and develop our crypto payment solution for the best user experience. We help you to receive payments easily and safely from clients all over the world.
Contact info
Breach of guidelines
The return on staking is top
An excellent solution for long term investments. Security is top. The interface is neat, with nothing superfluous. The return on staking is top!
1 April 2026
Unprompted review
Reply from Cryptomus
Dear user,
We’re thrilled to hear that you’re satisfied with the return on staking and appreciate the platform’s security and clean interface. It's great to know that Cryptomus is working well for your long-term investments.
Best regards,
The Cryptomus Team
Total scamm
4 April 2026
Unprompted review
Reply from Cryptomus
Dear user,
Cryptomus is not a scam. If you experienced a specific issue, please contact our support team with details so your case can be reviewed properly.
You can reach us at support@cryptomus.com
or via Telegram @cryptomus_support_bot.
Best regards,
The Cryptomus Team
Excellent service for businesses
I connected cryptomus as a payment gateway to website. Everything works stably and the integration was launched without any problems. I am pleased with the low commission and the fact that payments arrive quickly. I would like to see more detailed analytics in my personal account, so I give it 4 stars.
16 March 2026
Unprompted review
Reply from Cryptomus
Dear user,
Thank you for your review. We’re glad to hear that the payment gateway integration went smoothly and that the service has been working stably for your business. It’s also great to know that the low commission and fast payment processing have been valuable for you.
We also appreciate your note about analytics in the personal account. Feedback like this helps highlight which features matter most for business users.
Best regards,
The Cryptomus Team
KYC Verification is worst
KYC Verification is worst . Not even getting completed and what support is doing just resetting kyc to try again. I asked them several times to do it from their end as iDenfy is unable to locate face in documents. I had tried more than 10 times with different document also but nothing works. I think i will lost my funds, i had in cryptomus wallet
26 March 2026
Unprompted review
Reply from Cryptomus
Dear user,
We’re glad to inform you that your KYC verification has now been successfully completed through our support team.
Thank you for your patience during this process. If you have any further questions or need assistance, feel free to contact us at support@cryptomus.com
or via Telegram @cryptomus_support_bot.
Best regards,
The Cryptomus Team
Another 3 weeks passed
I’ve followed up multiple times, yet my emails requesting proof of withdrawal continue to be ignored. It’s difficult to understand how a business can handle a matter like this so poorly.
This level of unresponsiveness feels unprofessional and suspicious
23 March 2026
Unprompted review
Reply from Cryptomus
Dear user,
We understand your concern.
Your case is still under review, so we kindly ask you to continue communication directly in the support chat, where the team can provide updates within the ongoing case. Please keep all further details in one thread so the review can continue correctly.
You can reach us at support@cryptomus.com
or via Telegram @cryptomus_support_bot.
Best regards,
The Cryptomus Team
This people are scammers stay away
This people are scammers stay away, they took my 500 USDT, I made a withdrawal to my trust wallet but it never arrived
20 March 2026
Unprompted review
Reply from Cryptomus
Dear user,
We’re sorry to hear about this situation.
Cryptomus does not appropriate users’ funds. If a withdrawal to an external wallet has not arrived, the case may require additional verification of the wallet address, selected network, and transaction details. Please send your ticket ID, withdrawal amount, wallet address, and transaction information to our support team so the case can be reviewed properly.
You can reach us at support@cryptomus.com
or via Telegram @cryptomus_support_bot.
Best regards,
The Cryptomus Team
Guys n gals this is a scam website take care
Guys n gals this is a sxam
19 March 2026
Unprompted review
Reply from Cryptomus
Dear user,
We’re sorry to hear that you feel this way.
Cryptomus is not a scam website. If you faced a specific issue, please contact our support team with the details of your case so it can be reviewed properly.
You can reach us at support@cryptomus.com
or via Telegram @cryptomus_support_bot.
Best regards,
The Cryptomus Team
They scammed my money and they keep…
They scammed my money and they keep saying it's under investigation for 4 months and still waiting
18 March 2026
Unprompted review
Reply from Cryptomus
Dear user,
We’re sorry to hear about this situation.
Cryptomus does not steal users’ funds. If a transaction remains under review for an extended period, it is usually related to a compliance or investigation procedure that must be completed before any further action can be taken. We understand that waiting this long is frustrating.
Please contact us again at support@cryptomus.com
or via Telegram @cryptomus_support_bot with your ticket ID and transaction details so your case can be checked once more.
Best regards,
The Cryptomus Team
Misleading payment flow and suspicious refund process
I had a very bad experience with Cryptomus and strongly recommend being extremely careful.
The payment page showed BEP20 (BSC) as the preferred network, which clearly suggests that this is the correct option to use. However, the QR code generated for payment actually corresponded to a different network (BERA).
What makes this even worse is that BEP and BERA have very similar abbreviations, which makes it extremely easy for users to confuse the networks. This creates a misleading situation where you believe you are following the recommended option, but in reality you are not.
Because of this setup, funds can easily be sent via the wrong network without the user realizing it. After that, support simply says that the funds are “lost” due to an unsupported network.
What is even more concerning is their “refund” process. After some discussion, they suddenly claimed that a refund is possible — but only if I send an additional $1–2 in BERA tokens to the same wallet address.
This makes no sense technically. If they have access to the wallet, they can cover the network fee themselves or deduct it from the refund amount. Asking users to send more funds in order to get their own money back is a well-known scam pattern.
I refused to send any additional money, and they declined to process the refund.
This whole experience feels misleading at best and scam-like at worst.
Be very careful when using this service.
17 March 2026
Unprompted review
Reply from Cryptomus
Dear user,
We’re sorry to hear about this experience.
Please note that Cryptomus does not intentionally mislead users, and funds sent through an unsupported network cannot be credited automatically. In cases like this, a refund may be possible only through a manual procedure, and the request for a small amount of the native token is related to the blockchain fee required to send the funds back on that network.
We understand your concerns regarding network selection and similar abbreviations, and we take this feedback seriously. Please contact us with your ticket details so we can review your case again. You can reach us at support@cryptomus.com
or via Telegram @cryptomus_support_bot.
Best regards,
The Cryptomus Team
still waiting for my money already for…
still waiting for my money already for 1 month
do not send through them anything they are basttards and steal money
23 February 2026
Unprompted review
Reply from Cryptomus
Dear user,
Cryptomus does not appropriate users’ funds. If a transaction has been pending for this long, it may require an additional review of the case details. Please send us your ticket ID and transaction information so the team can check the status and provide clarification.
You can reach us at support@cryptomus.com
or via Telegram @cryptomus_support_bot.
Best regards,
The Cryptomus Team
Unfair rejection due to location, despite having US/UK corporate entities.
I am very disappointed with the service rejection regarding my project, Instafollow. I was informed that my project was rejected because it is "located in a region outside their service area."
This is highly inaccurate. Although I am physically located in Turkey, my company is legally registered and incorporated in both the United States and the United Kingdom. My business operates globally and complies with international standards.
It is frustrating to be turned away based solely on my current physical location, while my business entities are fully within your service regions. I have already provided my project details to your support team, but I am writing this to highlight the lack of flexibility in your verification process for global entrepreneurs.
I hope for a prompt reconsideration of my application based on my company's legal registration rather than just my current physical whereabouts.
10 March 2026
Unprompted review
Reply from Cryptomus
Dear user,
We understand your frustration.
Please note that eligibility is determined not only by the country of company registration, but also by other compliance and risk assessment factors, including the applicant’s location and operational details. For this reason, having legal entities in the US or UK does not automatically guarantee approval.
We appreciate your interest in our service and your willingness to provide additional details. If needed, our team can review your case again through the support channel.
Best regards,
The Cryptomus Team
Verification was cancelled. Funds are not returned
I registered. Passed verification. My merchant account was approved. I worked for two years with small turnover (up to $5,000 over the entire period). At some point, verification was cancelled without warning or notification, and I couldn't re-verify (my country wasn't on the list). They're not refunding my funds.
27 February 2026
Unprompted review
Reply from Cryptomus
Dear user,
We understand how concerning this situation feels and regret the frustration it has caused. Changes related to KYC status or country availability are not made arbitrarily and are connected to compliance and regulatory requirements that may change over time. These measures are based on external legal and risk-assessment obligations that apply to all regulated platforms.
To ensure everything is handled as efficiently as possible, please continue communicating with support and provide any requested details so they can complete the review.
If you need further clarification, you can reach our team at support@cryptomus.com
or via Telegram @cryptomus_support_bot.
Best regards,
The Cryptomus Team
1 Star – Funds Locked After They Revoked My KYC
Cryptomus verified my KYC before without any issues. Everything worked fine — until my balance increased.
Suddenly, my verification was revoked and I was told to complete KYC again. Now they claim Austria is not supported for verification anymore. So they’ve effectively locked my funds while making it impossible for me to comply.
They had no problem accepting deposits. The problem only appeared when I tried to withdraw.
Support gives vague answers, no timeline, and no accountability.
This feels like selective enforcement of KYC once users try to access their money.
At this point, my funds are being held while I wait for “specialists” to review the case, with no clear communication on when or if I will regain access.
As long as my funds are blocked, this is a 1-star service.
21 February 2026
Unprompted review
Reply from Cryptomus
Dear user,
We understand how concerning it can be when account verification status changes, especially when it affects access to funds.
Please note that KYC requirements and supported jurisdictions may be updated in line with regulatory and compliance obligations. In certain cases, previously completed verification can require reassessment due to policy changes or additional checks. This is not related to balance size, but to compliance procedures that must be applied consistently.
Your case is under review by the responsible team. These checks can take time, particularly when regulatory factors are involved. We recommend continuing communication through your existing support ticket so the specialists handling your case can provide updates as soon as they are available.
Best regards,
The Cryptomus Team
Reply from Cryptomus
Dear user,
We do not support or cooperate with scam projects. All merchants using Cryptomus are required to pass verification procedures, including KYC and compliance checks, before being allowed to accept payments on the platform.
If you encountered a specific case that raised concerns, please share the relevant details (such as a transaction hash or payment link) with our support team so it can be reviewed properly.
Best regards,
The Cryptomus Team
Continuously Harasses our Business.
We run quiet a succesful business. This company have reached out multiple times trying to sell us their platform, and despite replying multiple times saying its not something we are looking at, they continue to spam and flood our emails. Would highly reccomend avoiding any company like this as they are clearly incompetent and are not to be trusted if thats how they treat their business relations, I cant imagine how bad their regular customers are treated.
5 February 2026
Unprompted review
Reply from Cryptomus
Dear user,
We’re sorry to hear about this experience. Repeated contact after a clear request to stop is not acceptable, and this is not the standard we aim to uphold in our business communications.
To resolve this properly, please contact our support team and share the email addresses that received these messages so they can be excluded from any future outreach. You can reach us at support@cryptomus.com
or via Telegram @cryptomus_support_bot.
Best regards,
The Cryptomus Team
They are totally scammer
They are totally scammer
Befare everyone
When we apply their merchant they said per transaction 2% fee
Well they actually charged more then 2%
We noticed it many times but they said many logic
Recently we received 550$ but they added 29$ fee instead of 11$
We received final fund 521$
We open ticket and they closed 2 times
Contact telegram but they not solve it
I will file a case against him to find out where their business operates
Please everyone avoid this scammer
4 February 2026
Unprompted review
Reply from Cryptomus
Dear user,
We’re sorry to hear about your concerns and would like to clarify the situation based on the transaction details.
The payment you received was 0.00703317 BTC, which at the time of crediting was equivalent to 527.03 USD. From this amount, a 2% processing fee was deducted, which equals 0.00014066 BTC. This calculation is fully visible both in your merchant dashboard and in the webhook transaction details.
After the fee deduction, 0.00689251 BTC was automatically converted into 522.12 USDT and credited to your merchant balance. The difference you mentioned is explained by the exchange rate at the moment of conversion and the blockchain network conditions, not by additional or hidden fees.
We do not charge fees beyond what is stated in the agreement, and all calculations are transparent and traceable on-chain and within your account history. If you need help reviewing specific transaction records, our support team can walk you through them again.
For further clarification, please contact us at support@cryptomus.com
or via Telegram @cryptomus_support_bot.
Best regards,
The Cryptomus Team
I was a verified merchant business user…
I was a verified merchant business user for about a year with completed KYC, and they suddenly removed my KYC without any prior notice.
This is how they treat their merchant users, no regard for who you are or how it might affect you.
They just take actions as they please, without even bothering to notify you before removing your KYC or deleting your account.
And when you try to reach out, they respond with generic, robotic replies and close the ticket without actually helping.
30 January 2026
Unprompted review
Reply from Cryptomus
Dear user,
Thank you for sharing your experience. We understand your concerns regarding the changes to your KYC status and the impact this may have had on your business operations.
To properly review your case and provide accurate assistance, we kindly ask you to contact our support team again, preferably from *********2@gmail.com email address linked to your merchant account. This will allow us to verify the details and clarify the situation in line with our internal procedures and compliance requirements.
You can reach our team at support@cryptomus.com
or via Telegram @cryptomus_support_bot. We appreciate your cooperation and the opportunity to review this matter in detail.
Best regards,
The Cryptomus Team
Awful service - Held $100+ for KYC (country not even supported)
Awful service, was good but just had my funds held ransom for 20 days for a "refund" because they have enforced KYC & I live in a country "they do not support", Without warning me or telling me about this KYC policy they just decided to lock my deposits only weirdly, They had no issue processing incoming payments or deposits (which is pointless) considering they don't even allow KYC from my country anymore.
1 February 2026
Unprompted review
Reply from Cryptomus
Dear user,
We understand how upsetting this situation feels and regret the frustration it has caused. Changes to KYC status or additional verification requests are not triggered by account balance alone, but by compliance and risk-assessment requirements that may apply at different stages of account activity.
When such checks are required, funds may be temporarily restricted until the review is completed. This process is mandatory and applies equally to all users. We’re sorry if the communication during this time did not meet your expectations.
To clarify your case and move it forward, we recommend continuing communication with our support team and providing any requested details so the review can be completed as quickly as possible. You can reach us at support@cryptomus.com
or via Telegram @cryptomus_support_bot.
Best regards,
The Cryptomus Team
These people did me the same exact…
These people did me the same exact thing they did to that person. Before my account had money, KYC was okay. When i received $200, KYC was immediately revoked. Days before, i was using cryptomus to receive small values like $10 and it was okay.
Now when my account went beyond $300, i had to withdraw to binance and when i tried, it asked for KYC and then i contacted support so they explain becuase i already remeber passing kyc requirement.
They took me into lentghy chats and told me to await the specialists to contact me about refund. And there is no clarity on when exactly and on top of that, the guy at the support was not even bothered. he responded like as if he doesnt care about the loss am making. These people dont seem to care as soon as they hold up your money.
DONT WASTE A SECOND
31 January 2026
Unprompted review
Reply from Cryptomus
Dear user,
We understand how stressful this situation is and regret the frustration it has caused. Requests for renewed KYC or additional checks are not based solely on balance amounts, but on compliance and risk-assessment requirements that can be triggered at different stages of account activity. These measures are mandatory and applied consistently across all users.
When such a review is required, funds may be temporarily restricted until the process is completed. We’re sorry if the communication during this period felt unclear or unsatisfactory.
To move your case forward and clarify the current status, please continue communication with our support team and provide any requested information. You can reach us at support@cryptomus.com
or via Telegram @cryptomus_support_bot.
Best regards,
The Cryptomus Team
I had a disappointing experience with…
I had a disappointing experience with this service. My project was rejected twice for inconsistent reasons. The first time, it was rejected for being “not connected,” even though the project was fully functional, had active sales, and I provided reports and proof. The second rejection claimed that technical support information was unclear, despite having a visible support page, menu access, screenshots, and a dedicated support email.
I submitted the same project to other platforms such as NowPayments, SellAuth, and Paylix, where it was approved almost immediately without any complications. I tried this service because of its reputation, but the review process felt confusing.
1 January 2026
Unprompted review
Reply from Cryptomus
Dear user,
We’re sorry to hear about your disappointing experience. We strive to ensure transparency and consistency in our review process, and we regret that your project was rejected due to unclear reasons.
Each submission is carefully reviewed based on specific criteria, and we understand how frustrating it can be when you feel all necessary details were provided. We would appreciate the opportunity to look into this further and clarify the reasons behind the rejection.
Please feel free to contact our support team at support@cryptomus.com
or via Telegram @cryptomus_support_bot to discuss the matter in more detail and seek a resolution.
Best regards,
The Cryptomus Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.