Crypto.com Reviews 

9,423
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Awful RIP OFF company. £22 fees taken by the company to withdraw £200 of BTC. Disgusting. Will never use again. Absurd minimum withdrawal amounts too. Absolutely out to rip people off. Abho... See more

Rated 3 out of 5 stars

Edit: problem solved now. I would say 5 star but it took so many attempts to get a competent support person to fix my issue. It is now resolved so I have improved my rating. Absolutely aw... See more

Company replied

Rated 1 out of 5 stars

Absolutely the worst place in the world to put a single dollar of your money they have for going on a month refused to offer me provisional credit to my account that is required by law nor have they g... See more

Company replied

Rated 1 out of 5 stars

I received a confirmation email from crypto.com, that my XRP was received. They needed to assess and make sure it follows UK Travel Rule regulations up to 3 days to see it in account. It's well passed... See more

Company replied

Company details

  1. Cryptocurrency Service

Information provided by various external sources

At Crypto.com, we are on a mission to accelerate the world's transition to cryptocurrency


Contact info

You should know

1.8

Poor

TrustScore 2 out of 5

9K reviews

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1.8

All reviews

(9,423)

744 reviews in the last 12 months

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Rated 1 out of 5 stars

1000% is a scam company overseas STEALS YOUR MONEY IN PLAIN VIEW

1000% is a scam company. They don't do it right off the bat and try to keep a good name but the CEO is based in Singapore. Their prediction thing where you trade stock options on Crypto is heavily and blatantly manipulated with bots and I have videos and screenshots of me being ITM but they refuse to give me my pay. They also charged me for the $50 subscription completely unauthorized to my credit card after. THEIR SUPPORT IS A JOKE. THEIR SUPPORT IS A JOKE. GUYS. THEIR SUPPORT IS A JOKE. They just send you automated replies and dont even say their names basically politely telling you to screw off and that you just got scammed and theres nothing you can do. its bad I have been in support for almost 2 weeks now and still nothing. they just stall till your deposit clears. and if you have a lot of money? it will be locked up fast. DON'T GET THIS APP PLEASE. ITS JUST AS BAD AS KRAKEN. THE SECRET SCAMS.

EDIT:
THEY EVEN PROVED BY REPLYING TO THIS REVIEW WITH NOTHING HELPFUL YET AGAIN. I SPENT WEEKS IN THEIR LIVE CHAT NEVER ANSWERS

30 May 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello there. We are sorry to hear about your experience. Please get in touch with us via live chat so that we can take an additional look at your case and offer assistance. Thank you!

Rated 1 out of 5 stars

Never opened an account with them but…

Never opened an account with them but obviously someone has in my name with my email. So if you think this is safe, you’re not. I can’t even call to speak to a person to tell them they’ve opened a fraudulent account. I’ll now file a complaint with the BBB and any other entity I can about this.

15 June 2026
Unprompted review
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Reply from Crypto.com

Hello Beverly. We would like to look into what you have experienced and advise accordingly. For this purpose, we invite you to contact us via web chat with more details on the matter at hand. Thank you.

Rated 4 out of 5 stars

A good platform generally

A good platform generally. Sometimes I can't make transfers or buy crypto and have to also use my smartphone apt so that I go back and forth between the laptop and phone. A little annoying but eventually I get it to work

15 June 2026
Crypto.com logo

Reply from Crypto.com

Hi there! We are happy to hear that you've had a pleasant experience with us.

Rated 5 out of 5 stars

Perfect Crypto Manager App

Great system for managing my crypto currency!!

15 June 2026
Crypto.com logo

Reply from Crypto.com

Hi there! We are happy to hear that you've had a pleasant experience with us.

Rated 3 out of 5 stars

it is a great experience but they…

it is a great experience but they should improve in the web, they should have the web the same features as the app so it could be more enjoyble, I prefer a big screen for transactions and earnings fundings as staking, everything should be the same as from the app to the web so it is with the stocks, thats my opinion, i would be waiting for that to happen, have a great day. also the app it freezzes or last forever to load as other apps, sould be fixing that sooner please

14 June 2026
Crypto.com logo

Reply from Crypto.com

Hi Francisco. Please reach out to our support team via live chat. We will be more than happy to take a look at the performance difficulties you have experienced and advise accordingly.

Rated 1 out of 5 stars

It is a scam they don’t update scores…

It is a scam they don’t update scores fast enough until you’re taking big loss on predictions of sport games

13 June 2026
Unprompted review
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Reply from Crypto.com

Hello there. Please get in touch with us via live chat. We would like to take a look at your predictions inquiry and advise accordingly. Thank you!

Rated 1 out of 5 stars

Crypt.com support is awful

Crypt.com support is awful. They do not let you speak to a live person. Their AI bot is awful as well. Many situations require a live person and they make you wait hours to get an answer. They are quick to hang-up and do not address the issues. They do not give you information to help resolve the issue.

12 June 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello there. We are sorry to hear about your experience. Please get back to us via live chat with more details about the difficulties you have faced. Our team will be happy to advise you further. Thank you!

Rated 4 out of 5 stars

I JUST LOVE THEIR REAL TIME CHARTS AND…

I JUST LOVE THEIR REAL TIME CHARTS AND GRAPHS. EXTERMELY EASY TO BUY AND SELL AND TRADE. NEVER HAD A PROBLEM WITH DEPOSITS AND WITHDRAWS. LEVELED UP AND SAVE A TON ON BUYS!!!

11 June 2026
Crypto.com logo

Reply from Crypto.com

Hi there! We are glad to hear that you've had a pleasant experience with us! Thank you!

Rated 1 out of 5 stars

Scamer not talking coustomer service…

Scamer not talking coustomer service waiting for 20 hours and i deposit money but cant top up cant use it dont use this application any more u will lose ur all money

11 June 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello Suleman! We welcome you to reach out to us via live chat. Our team will happily look into the top-up difficulties you are having. Thank you!

Rated 5 out of 5 stars

Good service

Good debit card. Earn cro small amounts with missions Service desk takes a little longer but helps to resolve problems. Mica licence in Europe.

11 June 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hi there! We are happy to hear that you've had a pleasant experience with us.

Rated 1 out of 5 stars

No customer service

Customer service is well below par. Very frustrating and disappointing in my experience with this organisation. Account inquiries are not genuinely investigated. A stock standard response is provided without proper investigation. Really dodging, even their chat link is crap. I am sorry I joined up.

10 June 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello John. Please contact us via live chat, so we can take an additional look into the matter and assist further. Thank you.

Rated 4 out of 5 stars

You can do everything on your phone…

You can do everything on your phone using the app, however the desk top doesn't allow you to trade stock, nor can you see the credit card or debit cards on a desktop.

9 June 2026
Crypto.com logo

Reply from Crypto.com

Hello Steven. We are happy to hear that you've had a pleasant experience with us! We appreciate your feedback, and our support team is available in case you need any assistance.

Rated 1 out of 5 stars

Scam scam scam scam scam—- thieves…

Scam scam scam scam scam—- thieves thieves thieves thieves —- really nothing more to say- again SCAM and THIEVES !!!

7 June 2026
Unprompted review
Crypto.com logo

Reply from Crypto.com

Hello Stanley! We would like to invite you to contact us via live chat in order to look into your concern and advise accordingly. Thank you.

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