Crypto.com Reviews 

I am with Crypto.com for more than 4 years. In these years I have been in contact with their support twice. The response time could be better, 24 hours waiting, but when they react they are really helpful.

Terrible support and no explanation

Crypto.com rejected a EUR 1,360 SEPA transfer from my own bank account, locked my account, and froze my card without giving me any clear explanation.

I spent around six hours with support, answered the same security questions multiple times, completed identity verification, changed my email, reset my passcode, and set up 2FA again. My account was eventually unlocked, but the card remained frozen and my original questions were still unanswered.

Support clearly did not read my messages and kept repeating the same requests. An entire day was wasted, and the actual problem was never resolved.

One of the worst customer support experiences I have ever had. Crypto.com has lost me as a customer.

Great customer service, fast and very secure. Thanks,

I cannot withdraw my assets because they don't send me the SMS with the OTP token!! Their SMS never arrives. It's not in spam, it's not blocked, it's not a network issue, and it's not fixed by restarting the device or clearing the cache or anything else. I have my email and Authenticator correctly set up, but they insist on sending the token via SMS!!! They are thieves stealing my money!!

I sent $6,000 bitcoin from my Coinbase account to my girlfriend's Crypto.com account to pay for some emergency surgery she needed. Crypto.com received the bitcoin but wanted to verify ownership of the address where the bitcoin came from so Crypto.com required her to send a test transaction from the Coinbase address the bitcoin came from. But the test amount was below Coinbase's minimum send amount so it was not possible. She opened a support ticket on Crypto.com and they have been useless. They take 7 hours each time to reply and they only reply with useless irrelevant generic copy and paste replies. Fortunately I had another $6,000 to send her another way for her surgery but right now we have $6,000 stuck on Crypto.com and they refuse to even read the support message to understand the problem.

If anyone from Crypto wants to see how useless their support is then look at chat id:
45a3be48-3567-4bb0-8835-7684b0ca7526

I wanted to close my account. Unable to withdraw balance without first doing a deposit. Tried a small deposit but minimum is 20 GBP so sent that. Then tried to withdraw again and that is below the minimum of 70 GBP and they want a fee of 1.90! Tried contacting customer service and after a week of no response I have decided to leave this review. Think I should have come here first judging by the other comments. Would have been better just to write off the original balance had I known what was going to happen. Will look into small claims court assuming crypto.com have a UK based subsidiary since I can't see another way to get my money back.

Do not use crypto.com they froze my deposit i wrote to their support team they answe once in 4h and just say sorry and nothing more waiting for my deposit more than 5 days what they blocked they dont even told me where is my money…. Dont use them

They stole 2500€ from me. Refusing to unblock my funds via Satoshi Test. Stay away! Support is not responding. Awful experience, pure scam

Back in the days you would get customer support from them. Nowadays there is only ”special needs support” who can’t do anything.

Crypto.com froze my deposit 3 days ago and still refuses to do anything to release the funds.

Unfortunate to see company like this go hard downhill.

Very good experience, specially I had a problem with my account and the customer support team was very helpful and operational. Thank you!

They make it impossible to deleta an account, I have tried multiple times always unsuccessful! They ask for my email and I have provieded it, then they ask for a code sent in my email and I have provided it, then they rquest a code sent to my phone, but they do not send it and I cannot delete my account! Ridiculous!

I'd give it zero stars if I could. Fees are outrageous. Support absolutely sucks. Tried to pay a shoe site that I've purchased from before with crypto on their app and they blocked me permanently from withdrawing due to "potential scam address". F this site and their horrible customer service that literally took nearly 30 minutes to respond each time and gave zero solutions.

this website

it's Ok..
and YES,, I have been cheated but Crypto.com is not part of it.. Ok.

Purchased $100 in Bitcoin.....minus $8 transaction fee. Then transferred to my banking wallet.... FOR A $12 FEE. Straight up SCAMMER app. Do not use left with $81.78 out of $100.

No answer from support. 3 times wrote to them, wait 15 minutes, no answer. Huge fees