Crypto.com Reviews 

My money was moved to the exchange platform.
some they still going down in value, and I can not pull them off.

It asks me for proof of address, and I have tried diferent formats and types of documents, and I always get the same error, saying the file is not valid even if it follows the exact instructions, such as a bank statement in pdf.

I am extremely disappointed with Crypto.com's customer support.

On July 19, 2026, I mistakenly sent 1,042.975542 USDC to my Crypto.com deposit address using the Monad network, which is currently unsupported. I immediately contacted support, acknowledged that the mistake was mine, and requested a manual recovery, fully accepting the recovery fee.

The support team escalated my case, confirmed all transaction details, asked me to confirm the refund address, requested proof of payment, and confirmed that a 100 USDC retrieval fee would apply. I provided every document they requested, and the 100 USDC fee was deducted from my account.

After that, I expected the recovery to be completed. However, while monitoring the blockchain, I noticed that the full 1,042.975542 USDC was transferred out of the original Crypto.com deposit address. Surprisingly, it was not sent to my confirmed refund address, but to another address instead.

Since then, I have repeatedly asked for clarification about where my funds are, whether the destination address is an internal Crypto.com wallet, and when my refund will be completed.

Instead of receiving meaningful answers, I have received generic responses that ignored the actual stage of my case. More recently, my emails have gone unanswered, and even the live chat no longer responds.

At this point:

Crypto.com has already charged the recovery fee.
My funds have already been moved on-chain.
I still have not received my USDC.
I have not received any explanation about where my funds are.
Customer support has effectively stopped responding.

I understand that manual recoveries can take time. What is unacceptable is charging the recovery fee, moving the funds, and then leaving the customer without any communication or explanation.

I hope someone from Crypto.com will finally review my case properly and provide a resolution.

I love this app. So convenient. It takes few seconds to send crypto. I like it best than all other apps.

I have been a loyal Crypto.com customer for years, but this has been the worst customer support experience I have ever had.

My USDC deposit has been stuck in pending for almost 5 days, even though the blockchain transaction was completed successfully.

The issue occurred because TAG Markets was not available in the Travel Rule options, so I had to select Non-Custodial Wallet. After several days of repeatedly explaining the exact same situation, one of the support agents finally admitted that they understood the problem and confirmed that this is why my deposit is still pending.

Unfortunately, that is where everything stopped.

During these five days I have:

* Been connected to countless different support agents.
* Had to explain my case over and over again.
* Received contradictory information.
* Been told to complete a Satoshi Test, then later told it was not necessary.
* Been asked about a 50 USDC retrieval fee, even though that was unrelated to my case.
* Been repeatedly told only to “please wait.”

The support agents always say that my case has been escalated to the internal team, but nobody can provide any estimated timeframe or explain why a manual review is taking so long.

The worst part is that Crypto.com is holding my own money, and because of this delay I was unable to access funds that I needed to pay for my flight and other essential expenses. This has caused significant stress and financial harm.

I understand that technical issues can happen. What I cannot understand is the complete lack of ownership, communication, and urgency. A company managing customers’ money should not leave people waiting for days without any clear explanation or resolution.

Shitty company, they tax you on fees, they tax you on fees when you sell, I was. Customer for 6 years I had to withdraw 500$ to pay rent these mf had my account at 200$ withdraw a month are you friggin kidding me? You think it's ok to have a 200$ limit withdraw a month? A 5 year old customer? I am leaving my 1 star and I am never trading crypto on this platform.again

My funds have been frozen on this platform, and despite repeated attempts to contact support, they have ignored my requests and failed to provide any meaningful assistance.

Based on my experience and the evidence I have, I believe the people behind this app are engaged in CRIMINAL or fraudulent conduct. I feel that my money has effectively been taken, and I have completely lost trust in this platform.

I strongly warn everyone to stay away from this app. In my experience, your funds IS not be safe, and if you encounter a problem, don't expect support to help. DONT Use this platform.

Dont use these clowns. Withdrawal takes forever. Dont believe me look at the reviews and shitshow their service is. Now go to clinbase and see their better reviews to prove my point. Yeah go elsewhere for your crypto transactions.

I got robbed for 55k and there was nothing they could do, and they wouldn’t even explain how it happened. Please please please be carefull. For all I know, crypto.com took the money for themselves.

I've got 5k in crypto.con trying to withdraw. They said my password is wrong then authenticator code is wrong. So then done it with the bot. Got authentication done.....then their link to withdraw does not work.

Those people who make money off crypto are like 1% of people. Don't think it's gonna b u.

They have now blocked my account or something. Not allowing me to log in or touch my portfolio

Scam scam scam scam scam

Just the trust level and the quickness of being able to transfer money from your bank account and then make a secure purchase with extra layers of security!

On July 29, crypto.com blocked my funds. I wrote to support with a detailed description of the problem, but they seem to be responding only with bots. I sent support a screenshot that showed the transaction hash and all other data, but support (probably an automated bot) writes to me with another request to provide the transaction hash and describe the problem again, which I've already described multiple times. I don't recommend anyone deposit any money on crypto.com, because you will lose it forever!

the buying and selling and withdrawal is top notch
i like the fact its very easy doing my transaction. the new home page is well organized.

It is impossible to communicate with the support. They responded after 6-7 hours with meaningless responses. The app is also bugged and not very fluid.

Super easy to use and navigate even for beginners.

Downloaded the app and put email address in was told email sent to my address to verify the account, never received anything, hit reset button 4 times, absolutely nothing. Wasted 1 hour of my time. WORST site ever

Signed up for a new account and then applied for a credit card. Got pre-approved but then their app bugged out and so I had to manually apply and now I'm getting a letter is 16 days to tell me yes or no? So far not a great start and I don't think I feel comfortable placing my crypto here if they can't even get the bugs figured out on their site.

I wish I can give it a zero. I have chatted 4 times in the last 30 days and still no success and the issue is NOT on my side. Oh and still not resolved. No issue depositing but anything else is a NIGHTMARE! will be filing with BBB.