Croudace Homes Limited Reviews 

I'm so happy to be working back at Croudace - a great business, very well managed, and full of lovely people. I would highly recommend Croudace as an employer, whether you're an individual looking for a new role or a contractor.

We just bought the house a year ago and the garden was infestated with leatherjackets and all the grass died. neighbours garden where also infestated and luckily their garden was resurfaced by croudace and ours where declined. Already reported but no proper investigation has been done and was automatically refused to resurfaced.

I recently requested Croudace customer services to take care of several snags in my new build property, and I couldn’t be more satisfied with how the issues were fixed by Lukasz who attended the call.

New builds often come with a range of minor issues and in my case this included several wall cracks and a door that wasn’t properly aligned as it should . Lukasz assessed everything carefully before starting, explaining what needed to be done in a way that was easy to understand.

The cracks repair was carried out to a very high standard. He didn’t just patch it superficially — he made sure the issue was addressed, then finished the surface so seamlessly that you wouldn’t know there had ever been a problem.

The door repair was equally impressive. He adjusted and realigned it with precision, ensuring it now opens and closes smoothly without any issues.

What stood out most was his attention to detail and pride in his work. He took the time to ensure everything was completed properly rather than rushing through the job. He also left the area clean and tidy, which is greatly appreciated.

Overall, I am very satisfied with Lukasz work and for support from Croudace customer service.

I just had Tudor taking care of the cracks after 1 year since move in. He's very kind and professional. He's not only fix the cracks but also left the working area very clean like nothing happened. I'm very happy with Tudor's work and also how Croudace handles the customer service.

A team from Croudace Homes gave up their time to volunteer for our charity Goods for Good. The wonderful volunteers worked so hard to sort, pack and label our donated goods and we are very grateful for their time. We very much look forward to welcoming you again.

Arron from Croudace has been to my house on a couple of occasions to fix a couple of minor things and to complete my snagging list on my new build house, He has gone above and beyond on all occasions, he has been extremely respectful of my house and has done a fantastic job on a range of jobs, anyone who has Arron attend will receive a top rate job. On one occasion Arron had another Croudace member of staff attend with him and again I cannot fault the level of service and workmanship I received. Fantastic service, top quality workmanship and very friendly guys. Thank you Croudace for a great service.

We had Richard, Michael, Nicky, attend a volunteering day.
All 3 were positive, happy and eager to get involved and worked hard to accomplish the task given to them from our team at Kent and Medway Mental Health NHS Trust.
the task of the day was painting some of our fences at our Dartford site, they all got on with the task and smiled for some photography.

At the end when finished, all 3 were saying how they would be happy to come back and do some more volunteering for us if and when needed.
As a team we are all thankful, and welcome volunteering and support anytime!

Spoke to Fiona on reception who was very helpful and a pleasure to speak with.

Last week we had 10 volunteers from Croudace come to our care home for 3 days.
During there visits they spent time playing board games, cards, bingo and enjoyed a silent disco. Nigel brought Charlie his dog along and they both spent time in the garden working with our resident Charlie to improve the area and started planting vegetables.
Some were lucky enough to take residents to the arcadia coffee chop and judging by all of the photos everybody benefited, both mentally and physically.
When talking to our residents after, they all said that they enjoyed the company and sharing stories and would welcome everybody back with open arms and thoroughly enjoyed the experience.
Once again a huge thankyou to all who have made a positive impact on our residents.

There were few issues with the house, but the team is attentive and the onsite engineer Alin is excellent at his job. Very quick and quality work in all items. Thank you!!

Step by Step is a local youth homelessness charity supporting young people aged 11–25 who are facing homelessness. We’re incredibly grateful to Croudace Homes for their ongoing support of our work.

Most recently, their team joined us for a volunteer day at one of our accommodation sites, bringing along paint and supplies to redecorate the shared kitchen and living room. They were friendly, proactive, and a pleasure to work with throughout the day.

Thanks to their efforts, the space has been transformed into a warm and welcoming environment where the young people we support can truly relax and feel at home.

The staff were amazing very welcoming and accommodating, the houses are spectacular and very well thought out.

Suzie was very welcoming and informative, always on hand to answer any questions

We moved in last week to Hermitage Park, we would like to thank all the sales staff @croudacehomes Suzie, Sue, Marta and everyone else for getting us over the line and their continued support and help.
Thank you
James and Jenny

My partner and I recently bought our first home together and we are absolutely thrilled with it. The girls from the sales office were so kind, helpful and invested in our purchase journey so a huge thank you to Suzie, Sue, Marta and Claire in the Aylesford office, such a wonderful team and they made us feel really at ease during such a stressful time!

White Stork Vale Downsview Avenue
Storrington, West Sussex RH20 4PS

In my opinion, Croudace have priced basic 3-bed semis with laminate worktops and pocket-sized gardens as though they’re Berkeley Homes. They are not.

Don’t bother with part-exchange. In my experience they’ll string you through the whole process and pull out anyway. We went to market instead and had our full asking price within a week. Funny that.

No flooring included as standard. If it’s not on the spec sheet, forget it. At this rate you’d have to haggle for a door hinge. Good luck getting a straight answer about what is included anyway.

Don’t expect incentives either. Most developers offer around 5% to soften what is, in my opinion, the almost inevitable year-one depreciation on a new build. Not here — not on a slow-selling site anyway. You either pay full price or qualify for a specially selected plot. Out of the kindness of their hearts they may cover your stamp duty — but stone worktops? Laminate for you, I’m afraid. In my opinion, there is an imaginary queue of buyers in Croudace world that doesn’t appear to exist in the real one.

We negotiated a deal through the on-site office staff — apparently the regional manager was too important to speak to the public directly, yet had no problem signing off the deal and then taking it away the next day. When we asked for a call to explain, that was refused too. The same deal had been offered on a different plot two weeks prior. In my opinion this wasn’t a mistake — it was arrogance. What frustrates me most is the complete lack of basic decency to pick up the phone and explain, or simply honour what was agreed. I suspect head office never heard about this one.

The significant social housing element — much of it local authority — is in my view deliberately buried under greyed-out plots on their site plan. Not exactly front and centre in the brochure.

Interestingly, Plot 4 — a larger house than the ones being sold at £525k — is listed separately by Saxon Weald as a shared ownership property at a full market value of £450k. So in my opinion, you can get a bigger house on the same development for less. Make of that what you will.

Local estate agents will privately tell you the pricing is completely detached from the local market. After six months, barely anything has sold. That’s not the economy — that’s a developer who, in my opinion, has confused perception with value. For context you can buy a semi with a garage in the local area for around £400k (based on my research)

In my opinion, Croudace don’t want to sell houses — they want to find someone who doesn’t know any better. Don’t be that person.

For context, this is a condensed version of a three month journey with this development. We were mortgage approved, chain-free, and simply asked for a 4% incentive package in what is, by any measure, one of the worst housing markets in recent years. In return we were, in my opinion, lied to, gaslit, and made to feel like idiots for simply trying to buy a house. It was almost as if they thought they were doing us a favour. They were not.
Steer clear. But if you ignore this and go anyway — we warned you. We wasted three months so you don’t have to.

And if anyone from the Croudace board happens to read this — I would be more than happy to discuss our experience directly.

As a buyer, you will always be wrong. Their view will always be right, even when, in my opinion, they are making it up as they go along. I would not consider buying a home from this company again.

Andy at the Brooks development came out to fix a few defects we had at the house, his work was nothing short of exceptional. He really went above and beyond making sure everything was rectified to the highest standards. He even saw some minor defects that we didn’t notice and rectified them whilst he was here. Thank you for all of your hard work today, we can’t see a huge difference already.

Walked around codicote development, houses looked amazing will be visiting the sales soon

Fiona, the lady on reception was very helpful with assisting me. She was very kind and professional, she went above and beyond to find certain bits of information for me!

Tudor came over for some snagging work and did a great job.