Critical Kit Ltd Reviews 

185
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I purchased some PDFs of some of Critical Kit's roleplaying games. Their PDFs are well laid out and their RPG concepts are fun and creative.

Rated 5 out of 5 stars

Pretty much leading the pack when it comes to customer service in UK-based dice shops. These guys go above and beyond to make sure their customers' orders go smoothly, right down to writing lovely not... See more

Company replied

Rated 5 out of 5 stars

Ordered Be Like A Crow for a friend and ran into logistical problems which Critical Kit handled friendly, timely, and well overall. Haven't heard a review of the product from my friend yet but their T... See more

Rated 5 out of 5 stars

I ordered the Be Like A Crow kickstarter. Critical Kit was clear and transparent during the entire production and fulfillment process, and the product ordered (cards, Journal, rulebook) were exactly a... See more

Company details

  1. Hobby Store
  2. Game Store

Written by the company

Dice, accessories and original publications for role-players.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

185 reviews

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4.7

All reviews

(185)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great customer service

Ordered Be Like A Crow for a friend and ran into logistical problems which Critical Kit handled friendly, timely, and well overall. Haven't heard a review of the product from my friend yet but their TTRPGs seem of high quality and well made.

17 July 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding Customer Service

I was sent a Critical Kit voucher when they mostly sold dice, but before I used it, they had moved to selling games. So I reached out to them to see if they could help. They went above and beyond to show me their remaining dice stock and put in lots of time answering questions and making suggestions - all to help me use a £15 voucher.

14 July 2025
Unprompted review
Rated 5 out of 5 stars

As usual the product was top notch

As usual the product was top notch, when contacted they went above and beyond to fix my issue, sending both a PDF copy and new book in response to the faulty book I innitially received, I would always reccommend this company

25 January 2025
Rated 1 out of 5 stars

I was sent the wrong bundle pack . . .

I purchased the $30 bundle which is supposed to have ALL the crow expansions: Crowthulhu, Fistful of Feathers, Tales From the Crow's Nest and Korvus. What I got instead was the $14 pack with just maps, artwork, and an stl file.

2 January 2025
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Reply from Critical Kit Ltd

Hi Daniel, I've just checked your order and it doesn't reflect what you have posted in your review. You have paid for the $15 pack. We can send proof of this if you wish and if you check your bank or credit card statement you will see that only $15 was paid.

We're happy to help you resolve this if you reach out to support@criticalkit.co.uk

Rated 5 out of 5 stars

Awesome store

Picked up a few rpgs & had a great experience. Shipped quickly and with care. Will definitely order from again. Thanks!

30 December 2024
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Reply from Critical Kit Ltd

Thank you for taking the time to leave a review. As a small business, we really do appreciate it.

Rated 5 out of 5 stars

Happy+

Easy to use experience and no misleading text

3 December 2024
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Reply from Critical Kit Ltd

Thank you for taking time to leave us some feedback.

Rated 5 out of 5 stars

Amazing service

Amazing service! I purchased a couple of RPGs, their customer service was friendly and helpful throughout. Highly recommended!

25 November 2024
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Reply from Critical Kit Ltd

Thank you for your feedback, it really helps us as a small business.

Rated 5 out of 5 stars

Quick delivery

Bought a solo RPG as a gift so sadly won't be able to get to play it myself but it looks great.

25 November 2024
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Reply from Critical Kit Ltd

Thank you for buying one of our games, even if it's not for you it helps support what we do!

Rated 5 out of 5 stars

Excellent - arrived as marketed

I bought 2 packs of the mystery sets of DnD dice as a gift for my partner and they arrived in a discrete box, in black mystery packets. He hasn't opened them yet as they're for Christmas, but I know he'll love them!! The small handwritten note in the box was also a really nice and personal touch. Thank you!

29 November 2024
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Reply from Critical Kit Ltd

Thank you for your lovely feedback. Hope yoru partner loves the dice!

Rated 5 out of 5 stars

Bought a pdf

Bought a pdf. Got a pdf. No fuss, no hassle. Good stuff.

29 November 2024
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Reply from Critical Kit Ltd

Thank you for taking the time to drop us a review.

Rated 5 out of 5 stars

Be Like A Crow - great solo rpg publication

Be Like A Crow
Beautiful book, clever solo RPG, unique experience, nice price, and few materials needed. Great for travel too. Expansions add fresh rules and game dynamics for new experience.

26 November 2024
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Reply from Critical Kit Ltd

Thank you for purchasing our game. It really does mean a lot and helps us keep creating.

Rated 5 out of 5 stars

Ever Expanding Critical Kit..

As a D&D and Tabletop Player and Organiser I’m constantly adding to my Die Collection, Either to match New Games or Characters and Critical Kit has a Wide selection to choose from.

Most of my Die Collection are Metal and I’ve been considering a Plastic Set to add to my Collection for a while, But am very Selective especially as to match the Game and Character.

I found a relatively New Design from Q-Workshop, But it was almost always Sold-Out elsewhere in the Colour I wanted, or simply too Expensive including Shipping.

After a Search I found the aptly Named Critical Kit, Selling them at a very Good Price with Shipping, So I Purchased 2 Sets and couldn’t be Happier with the Price, Service and Prompt Dispatch and Arrival.

Whenever I enter another Delirious Dice Goblin Mode, I’ll definitely tale a look and Shop here again.

16 August 2024
Unprompted review
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Reply from Critical Kit Ltd

Thank you for your continued support!

Rated 5 out of 5 stars

Post Apocalyptic Punk

Post Apocalyptic Punk is just a cool idea. The art in the PDF is great too! I did not sign up for the bonus physical rewards and now I regret it. I look forward to playing this with friends.

26 October 2024
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Reply from Critical Kit Ltd

Thank you. Please let us know how your game goes. We love to hear your stories.

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