Sold a product that wasn't even produced yet without stating this at the time of purchase. I ordered a Ghostface Hoodie(Scary Hours Hoodie) for my daughter prior to Christmas, never arrived and they r... See more
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Ordered September 21, 2025. It's almost December. Several emails and the same story. The crazy part is... they had the audacity to have a black friday sale with same day shipping, lol. Pissed me off... See more
Company replied
Just like everyone else, I purchased shorts and a hoodie December 12th. Not a single update or tracking info, never got an email when I asked for tracking….they are 100% a scam, do not purchase anythi... See more
Company replied
Horrible cheap products not only did I wait at least six months for my hoodie, but I ordered black got blue, then when I wore it with my heated seats in my car, the Cleveland Indian dude melted on my... See more
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1.3
Bad
124 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
BUYER BEWARE! STAY AWAY!
Place an order for Christmas gifts and never received it. Almost 2 months now. I did receive a follow up email insuring me that nothing is wrong with my order and that will be on the way soon. Then received an email with a tracking number that was created. Never any movement with the package! Going on a month now since that happened. Still nothing, no package no refund! PayPal dispute opened to get my money back finally! Horrible experience from a B.S. Company!
1 December 2024
Unprompted review
NO RESPONSE FROM THIS COMPANY! DO NOT BUY FROM THIS COMPANY!
Placed multiple orders over a month ago so my kids would receive by Christmas. Not only did they not arrive by Christmas, but I STILL DON'T HAVE THEM. To make matters worse, this company took my fund out immediately (which included a ridiculas shipping fee), have failed to acknowledge or respond to the multiple attempts made to check status order.... and WILL NOT respond to my request to just cancel the order and issue my refund! I have never experienced this POOR LEVEL OF CUSTOMER SERVICE and will NEVER RECOMMEND buying from them! At this point, I consider them to be fraudulant and will escalate my concern. DO NOT BUY FROM THIS COMPANY!
3 December 2024
Unprompted review
Never received item order placed…
Never received item order placed December 3. Automated response from seller:
Your order is still within our time-frame, and we are actively working on it. You will receive your tracking number as soon as we move forward with the scheduled order flow. We create these articles from scratch to ensure they meet our high standards of quality and style.
Thank you for your support and patience during this time. We apologize again for the delays
4 January 2025
Unprompted review
Just like others
Just like others, I made an order a month ago. You shouldn’t be so quick to take people’s money when you don’t have the product available for shipping. Your company is giving everyone the same copy and paste excuse. There is no customer service!
16 December 2024
Unprompted review
Same issue as everyone I ordered some…
Same issue as everyone I ordered some shorts a full month ago and they still haven’t been shipped currently trying to get a refund now emailed them a little while ago inquiring what was up and they just said it was “within their time frame” any place that takes over a month to ship items isn’t worth shopping at
2 January 2025
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Horrible company
Horrible company. Ordered first week of September and still have not received my product. Their support team is trash and sends out fake usps tracking numbers that don’t have anything to do with my order. They are out here scamming people. Keep the 100 bucks at this point. You obviously need it.
23 December 2024
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We see that you already received your order delivered as stated in your tracking number assigned so we hope you are happy with the quality. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
I ordered a hoodie November 24 for…
I ordered a hoodie November 24 for someone for a Christmas gift…still has not shipped. They replied to my email saying 1-3 weeks to ship. I’ll also be disputing my payment and reporting to BBB. They suck don’t order from them.
24 November 2024
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Product not delivered and no communication
I ordered a hoodie on December 4th as a Christmas gift. The receipt email I received stated to reply using the receipt with any questions or concerns. I have not received one update, but have been charged for the hoodie. This was a Christmas gift for my nephew. I now have to dispute the charge and will report to the Better Business Bureau. I suggest not ordering from them.
20 December 2024
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Trash Company and Scammers!
I ordered a hoodie on October 9th, and have yet to receive it! It’s been over two months! Advertised on their website it would in ship in 2-4 weeks, which is a lie. I emailed them 3 times, and got the same response of “it should ship this weekend or early next week”. (After the fourth email I never got a response). Yet it still never shipped. I had to file a dispute on my card just to get my money back because they don’t offer cancellations or refunds. Worst customer service ever and 100% scammers. Avoid the headache and don’t buy from these guys.
9 October 2024
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Don’t advertise 4 for 99
Don’t advertise 4 for 99! Then you say you make them to order and have a guy in your ware house with pallets of already made shorts! You advertised 4 for 99 on Black Friday people anticipate we get them before Xmas! I should have known you were a bunch of clowns but didn’t realize till after there wasn’t a return policy in place! And you can boost your yelps all you want I will get on here everyday and write bad shit till I get my money back!
27 November 2024
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Never Received
I ordered a pair of shorts and a hoodie from CrispyNYC on October 18th, it is now December 13th, and they have yet to come in. I haven’t gotten any updates or anything. I have ordered many things and have NEVER had to wait this long. Just thinking now It’s probably a scam. Wouldn’t recommend 👎
18 October 2024
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes i can understand your frustration, BUT perfection takes time! We tried checking using your name on this review to see if you have any orders with us but cannot find any. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
This company is a fraud
This company is a fraud, with terrible business practice. It took them 3 months to try and deliver my order, only after the fact that I request a refund. Only for them to double label my order and send it to someone else. Then lie and say they realize the problem and your new order was already sent out you should see it in a week. Funny thing how am I getting merchandise if you never knew it was lost? Clown Owner, stop flexing on the Gram with celeb and take care of the paying consumer.
2 October 2024
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We see that you already received your order delivered so we hope you are happy with the quality. Sometimes customers think we are also responsible for USPS, and if we could be we still try to do our best and make sure the customer receives their orders, sometimes with new challenges we need to be careful and do things carefully to avoid these things from happening in the future. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
Ordered a few pairs of shorts for my…
Ordered a few pairs of shorts for my son. the delivery was delayed, but the quality is top-notch!
1 September 2024
Reply from crispy-nyc.com
Thank you so much for taking the time to share your positive review! We’re truly grateful for your trust in us and your patience throughout the process. Your satisfaction is our priority, and it means the world to us to know that you loved the product.
Horrible
Horrible. Order shorts well in advance for my son. Never received product and they never sent any delivery order tracking numbers. They do not have any live person to speak with. Awful experience will never buy or recommend product.
7 August 2024
Unprompted review
Reply from crispy-nyc.com
Thank you for your feedback, and we're sorry to hear about your experience. I wanted to let you know that your order was sent out yesterday, and a tracking number update should be on its way to you shortly.
While we don’t offer phone support, we do have multiple channels for assistance, with email being our primary one. We typically respond to all inquiries within 24 hours. We truly value our customers and always aim to provide timely and effective support.
If you have any further questions, please feel free to reach out. Thank you for your patience, and we hope your son enjoys the shorts!
Best regards,
CrisP NYC
These shorts are dope
These shorts are dope. Super comfy and perfect for everyday wear.
14 August 2024
Reply from crispy-nyc.com
We sincerely appreciate you taking the time to leave such a positive review. Your trust and patience mean so much to us. It’s wonderful to hear that you’re happy with your product.
Just got my shorts
Just got my shorts, and they're awesome. Perfect fit and really good quality.
18 August 2024
Reply from crispy-nyc.com
Thank you so much for taking the time to share your positive review! We’re truly grateful for your trust in us and your patience throughout the process. Your satisfaction is our priority, and it means the world to us to know that you loved the product.
Crisp NYC
Great Look and Super Comfy.
These shorts are sick. Great fit, great look, and super comfy.
6 August 2024
Reply from crispy-nyc.com
Thank you for your kind review! We’re thrilled to know that you enjoyed our product. Your trust in us and your patience are greatly valued, and we can’t express how much we appreciate your support.
BAD BUSINESS
This place is terrible. I’m waiting on shorts from July 18th and all crisp says is “ don’t worry, your shorts are coming”. They lie and say check usps tracking but when you check it says label created. I never waited so long for a pair of shorts and i will never order from here again. If i were anybody I would not trust this place if i were you.
18 July 2024
Unprompted review
Reply from crispy-nyc.com
Thank you for leaving us your review! I understand you might think we take a long time for all items to ship out. We do have an estimated time frame for shipping on our site and under each product description before ordering. Sometimes these times can vary for many reasons as all of our items are handmade one by one to ensure top quality. When items are ordered especially during a sale, they have to be checked by our Quality control to ensure we send out the best. So yes I can understand your frustration, BUT perfection takes time! We checked your order and it has been handed to the post office already, you should see the package moving through USPS network this weekend. If you would like to further discuss this issue feel free to email our support team as we are happy to answer any other questions or concerns
Crisp NYC
This place sucks! Don’t buy from here unless you want to get scammed!
This place sucks!! Whatever you do, do not order from them. You will NEVER receive what you order and they won’t respond when you contact them. They’re scammers!! Also, it’s so obvious that almost all of the “good” reviews they have on this site are fake. No surprise they have the time to sit down and type fake reviews since they’re not busy shipping customers their orders they paid for! That goofy founder of theirs is also too busy posting on Instagram.
1 June 2024
Unprompted review
Reply from crispy-nyc.com
Thanks for your feedback, and we’re sorry to hear about your frustration. We always aim for transparency by sharing estimated shipping times on our site. Since all of our items are handmade, delays can happen during busy times, but we strive to ensure top quality.
We couldn’t locate your order based on this review's name, so if you’ve placed an order with us we are more than happy to locate it and let you know when it's shipping, but it looks like you are reviewing a product you have not ordered from us.
Crisp NYC
These shorts are my new faves
These shorts are my new faves. They fit perfectly and go with everything.
19 August 2024
Reply from crispy-nyc.com
We are truly thankful for your wonderful feedback. It’s such a pleasure to hear that you are delighted with the product you received. Your patience and trust are sincerely appreciated.
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